[Skip to main content](#vessel-content) # 404 error on step 3 of checkout process ## - **[trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile")** - [![trevsmiff's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar9214.jpg)](/forum/user/9214-trevsmiff "View trevsmiff's Profile") - [ Offline](/forum/user/9214-trevsmiff) Less More - Posts: 306 - Thank you received: 42 - - 10 years 6 months ago [\#237966](#237966) by [trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile") Replied by *[trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile")* on topic *[404 error on step 3 of checkout process](/forum/27-checkout/883603-404-error-on-step-3-of-checkout-process?start=20#237966 "-- url of the page with the problem -- : www.kiteoutlet.eu -- HikaShop version -- : HikaShop Business: 2.6.2 -- Joomla version -- : 3.5.1 Stable -- PHP version -- : 5.5.23 -- Browser(s) name and version -- : Firefox / Chrome -- Error-message(debug-mod must be tuned on) -- : 404 0 Invalid address: KiteOutlet.eu I have just updated both Joomla and Hikashop business to the latest version. Now when I try to place an order I get a 404 error (and in the basic protostar Joomla template "0 Invalid address: KiteOutlet.eu"). The error occurs when you go to step 3 of the checkout process ( www.kiteoutlet.eu/en/checkout/checkout/task-step/step-3 ). I have tried to figure out what is wrong, but I am now at a loss for what is causing this error. There is no menu item forced on checkout. But even when there is the error remains. I have tried both with and without simplified URLs, and my SEF and SEO settings are as in the attached image. It does not matter which payment method I use. Before updating everything worked fine. Any help in getting it to work again is much appreciated!")* Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYwMy00MDQtZXJyb3Itb24tc3RlcC0zLW9mLWNoZWNrb3V0LXByb2Nlc3M/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zewiweb](/forum/user/43594-zewiweb "View zewiweb's Profile")** - [![zewiweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43594-zewiweb "View zewiweb's Profile") - [ Offline](/forum/user/43594-zewiweb) Less More - Posts: 1 - Thank you received: 0 - - 10 years 5 months ago [\#242974](#242974) by [zewiweb](/forum/user/43594-zewiweb "View zewiweb's Profile") Replied by *[zewiweb](/forum/user/43594-zewiweb "View zewiweb's Profile")* on topic *[404 error on step 3 of checkout process](/forum/27-checkout/883603-404-error-on-step-3-of-checkout-process?start=20#242974 "-- url of the page with the problem -- : www.kiteoutlet.eu -- HikaShop version -- : HikaShop Business: 2.6.2 -- Joomla version -- : 3.5.1 Stable -- PHP version -- : 5.5.23 -- Browser(s) name and version -- : Firefox / Chrome -- Error-message(debug-mod must be tuned on) -- : 404 0 Invalid address: KiteOutlet.eu I have just updated both Joomla and Hikashop business to the latest version. Now when I try to place an order I get a 404 error (and in the basic protostar Joomla template "0 Invalid address: KiteOutlet.eu"). The error occurs when you go to step 3 of the checkout process ( www.kiteoutlet.eu/en/checkout/checkout/task-step/step-3 ). I have tried to figure out what is wrong, but I am now at a loss for what is causing this error. There is no menu item forced on checkout. But even when there is the error remains. I have tried both with and without simplified URLs, and my SEF and SEO settings are as in the attached image. It does not matter which payment method I use. Before updating everything worked fine. Any help in getting it to work again is much appreciated!")* Hi, We have still 404 error on step 3 of checkout process. Can you help us the shop is out of order now. I did the changes in order.php and mail.php but no result Joomla 3.5.1 PHP versie 5.5.30 HikaShop Business 2.3.2, Joomla!™ Shopping Cart Extension Zeger Zewiweb Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYwMy00MDQtZXJyb3Itb24tc3RlcC0zLW9mLWNoZWNrb3V0LXByb2Nlc3M/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BluepointWebdesign](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile")** - [![BluepointWebdesign's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile") - [ Offline](/forum/user/34929-bluepointwebdesign) Less More - Posts: 424 - Thank you received: 11 - - 10 years 3 months ago [\#246469](#246469) by [BluepointWebdesign](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile") Replied by *[BluepointWebdesign](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile")* on topic *[404 error on step 3 of checkout process](/forum/27-checkout/883603-404-error-on-step-3-of-checkout-process?start=20#246469 "-- url of the page with the problem -- : www.kiteoutlet.eu -- HikaShop version -- : HikaShop Business: 2.6.2 -- Joomla version -- : 3.5.1 Stable -- PHP version -- : 5.5.23 -- Browser(s) name and version -- : Firefox / Chrome -- Error-message(debug-mod must be tuned on) -- : 404 0 Invalid address: KiteOutlet.eu I have just updated both Joomla and Hikashop business to the latest version. Now when I try to place an order I get a 404 error (and in the basic protostar Joomla template "0 Invalid address: KiteOutlet.eu"). The error occurs when you go to step 3 of the checkout process ( www.kiteoutlet.eu/en/checkout/checkout/task-step/step-3 ). I have tried to figure out what is wrong, but I am now at a loss for what is causing this error. There is no menu item forced on checkout. But even when there is the error remains. I have tried both with and without simplified URLs, and my SEF and SEO settings are as in the attached image. It does not matter which payment method I use. Before updating everything worked fine. Any help in getting it to work again is much appreciated!")* hello, we still got the same problem in the hikashop step 3 . i have made the changes suggested below. but i still get this warning. See attachment. we run our site hetisonswerk.nl on a joomla 3.5.1 and have the latest version of hikashop the 2.6.3 please help Thanks - [ ![step3.png](/forum/attachment/32821) ](/forum/attachment/32821 "step3.png") [ ](/forum/attachment/32821?download=1 "step3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYwMy00MDQtZXJyb3Itb24tc3RlcC0zLW9mLWNoZWNrb3V0LXByb2Nlc3M/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 3 months ago [\#246483](#246483) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[404 error on step 3 of checkout process](/forum/27-checkout/883603-404-error-on-step-3-of-checkout-process?start=20#246483 "-- url of the page with the problem -- : www.kiteoutlet.eu -- HikaShop version -- : HikaShop Business: 2.6.2 -- Joomla version -- : 3.5.1 Stable -- PHP version -- : 5.5.23 -- Browser(s) name and version -- : Firefox / Chrome -- Error-message(debug-mod must be tuned on) -- : 404 0 Invalid address: KiteOutlet.eu I have just updated both Joomla and Hikashop business to the latest version. Now when I try to place an order I get a 404 error (and in the basic protostar Joomla template "0 Invalid address: KiteOutlet.eu"). The error occurs when you go to step 3 of the checkout process ( www.kiteoutlet.eu/en/checkout/checkout/task-step/step-3 ). I have tried to figure out what is wrong, but I am now at a loss for what is causing this error. There is no menu item forced on checkout. But even when there is the error remains. I have tried both with and without simplified URLs, and my SEF and SEO settings are as in the attached image. It does not matter which payment method I use. Before updating everything worked fine. Any help in getting it to work again is much appreciated!")* Hi, @zewiweb: you need to update your HikaShop. @HIOW_HIKA: Somewhere in the settings of HikaShop, you have the text: Part of the message is hidden for the guests. Please log in or register to see it. Remove the ; and what you have after and it should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYwMy00MDQtZXJyb3Itb24tc3RlcC0zLW9mLWNoZWNrb3V0LXByb2Nlc3M/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[BluepointWebdesign](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile")** - [![BluepointWebdesign's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile") - [ Offline](/forum/user/34929-bluepointwebdesign) Less More - Posts: 424 - Thank you received: 11 - - 10 years 3 months ago [\#246556](#246556) by [BluepointWebdesign](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile") Replied by *[BluepointWebdesign](/forum/user/34929-bluepointwebdesign "View BluepointWebdesign's Profile")* on topic *[404 error on step 3 of checkout process](/forum/27-checkout/883603-404-error-on-step-3-of-checkout-process?start=20#246556 "-- url of the page with the problem -- : www.kiteoutlet.eu -- HikaShop version -- : HikaShop Business: 2.6.2 -- Joomla version -- : 3.5.1 Stable -- PHP version -- : 5.5.23 -- Browser(s) name and version -- : Firefox / Chrome -- Error-message(debug-mod must be tuned on) -- : 404 0 Invalid address: KiteOutlet.eu I have just updated both Joomla and Hikashop business to the latest version. Now when I try to place an order I get a 404 error (and in the basic protostar Joomla template "0 Invalid address: KiteOutlet.eu"). The error occurs when you go to step 3 of the checkout process ( www.kiteoutlet.eu/en/checkout/checkout/task-step/step-3 ). I have tried to figure out what is wrong, but I am now at a loss for what is causing this error. There is no menu item forced on checkout. But even when there is the error remains. I have tried both with and without simplified URLs, and my SEF and SEO settings are as in the attached image. It does not matter which payment method I use. Before updating everything worked fine. Any help in getting it to work again is much appreciated!")* Hello Nicolas, I have checked all the settings with our backup site and that is working fine. in the hikashop main configuration under emails we have only the emailadresses sepperated with a , but in the email self we have the mailadresses ; seperated , so it is very strange for us that both sites are the same only the joomla version is different the backupsite is 3.4.8 and the live site 3.5.1? what could it be more? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYwMy00MDQtZXJyb3Itb24tc3RlcC0zLW9mLWNoZWNrb3V0LXByb2Nlc3M/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 10 years 3 months ago [\#246564](#246564) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[404 error on step 3 of checkout process](/forum/27-checkout/883603-404-error-on-step-3-of-checkout-process?start=20#246564 "-- url of the page with the problem -- : www.kiteoutlet.eu -- HikaShop version -- : HikaShop Business: 2.6.2 -- Joomla version -- : 3.5.1 Stable -- PHP version -- : 5.5.23 -- Browser(s) name and version -- : Firefox / Chrome -- Error-message(debug-mod must be tuned on) -- : 404 0 Invalid address: KiteOutlet.eu I have just updated both Joomla and Hikashop business to the latest version. Now when I try to place an order I get a 404 error (and in the basic protostar Joomla template "0 Invalid address: KiteOutlet.eu"). The error occurs when you go to step 3 of the checkout process ( www.kiteoutlet.eu/en/checkout/checkout/task-step/step-3 ). I have tried to figure out what is wrong, but I am now at a loss for what is causing this error. There is no menu item forced on checkout. But even when there is the error remains. I have tried both with and without simplified URLs, and my SEF and SEO settings are as in the attached image. It does not matter which payment method I use. Before updating everything worked fine. Any help in getting it to work again is much appreciated!")* Hi, That's a bug introduced by Joomla 3.5.1, so it's normal that you don't have the problem with the 3.4.8 If you get that error, make sure that you don't have ; in the email address fields. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYwMy00MDQtZXJyb3Itb24tc3RlcC0zLW9mLWNoZWNrb3V0LXByb2Nlc3M/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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