[Skip to main content](#vessel-content) # Returning Guest checkout blocked. ## - **[jerrico](/forum/user/1729-jerrico "View jerrico's Profile")** - [![jerrico's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1729-jerrico "View jerrico's Profile") Topic Author - [ Offline](/forum/user/1729-jerrico) Less More - Posts: 71 - Thank you received: 1 - - 10 years 6 months ago - 10 years 6 months ago [\#235531](#235531) by [jerrico](/forum/user/1729-jerrico "View jerrico's Profile") *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#235531 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* was created by *[jerrico](/forum/user/1729-jerrico "View jerrico's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config [ ![workflow.png](/forum/attachment/30469) ](/forum/attachment/30469 "workflow.png") Login\Registration Config [ ![login-reg.png](/forum/attachment/30468) ](/forum/attachment/30468 "login-reg.png") - [ ![login-reg.png](/forum/attachment/30468) ](/forum/attachment/30468 "login-reg.png") [ ](/forum/attachment/30468?download=1 "login-reg.png") - [ ![workflow.png](/forum/attachment/30469) ](/forum/attachment/30469 "workflow.png") [ ](/forum/attachment/30469?download=1 "workflow.png") Last edit: 10 years 6 months ago by [jerrico](/forum/user/1729-jerrico "View jerrico's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 10 years 6 months ago [\#235535](#235535) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#235535 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* Hi, That's the expected behavior if the customer tries to use an email address that is already used for a user account on your website. Delete the user account associated to the email address, and you'll be able to use the email address as much as you want for guest checkouts. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jerrico](/forum/user/1729-jerrico "View jerrico's Profile")** - [![jerrico's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1729-jerrico "View jerrico's Profile") Topic Author - [ Offline](/forum/user/1729-jerrico) Less More - Posts: 71 - Thank you received: 1 - - 10 years 6 months ago [\#235705](#235705) by [jerrico](/forum/user/1729-jerrico "View jerrico's Profile") Replied by *[jerrico](/forum/user/1729-jerrico "View jerrico's Profile")* on topic *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#235705 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* None of the problem emails are in the joomla users table (#__users) - we only have three site user accts, and all are controlled. There ARE thousands in the hika users table (#__hikashop_user), though. Are these Hika users safe to scrub out without breaking anything? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 6 months ago - 10 years 6 months ago [\#235718](#235718) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#235718 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* Hello, If your are sure that this email address doesn't exist neither **joomla users table (#\_\_users)** nor **hika users table (#\_\_hikashop\_user)**. Can you update your **HikaShop version** because this kind of issue, reminds me something but an **corrected old issue** with recent HikaShop Versions. Awaiting news from you. Regards, Last edit: 10 years 6 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jerrico](/forum/user/1729-jerrico "View jerrico's Profile")** - [![jerrico's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1729-jerrico "View jerrico's Profile") Topic Author - [ Offline](/forum/user/1729-jerrico) Less More - Posts: 71 - Thank you received: 1 - - 10 years 6 months ago [\#235879](#235879) by [jerrico](/forum/user/1729-jerrico "View jerrico's Profile") Replied by *[jerrico](/forum/user/1729-jerrico "View jerrico's Profile")* on topic *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#235879 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* The users are definitely in the #__hikashop_user table (we have several thousand hika users, but only 3 joomla users). These #__hikashop_user entries are safe to delete? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 6 months ago [\#235902](#235902) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#235902 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* Hello, Note that you will get a "Email address already used" error message only if one of your Hikashop user account (guest email address from the #__hikashop_user table) is linked to a Joomla user account (from the joomla user table) > These #\_\_hikashop\_user entries are safe to delete? That won't prevent your website from working, it might even fix your issue, but be careful by deleting these entries you'll also loose the connexion between your customers orders and their email address. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[steve2012](/forum/user/17659-steve2012 "View steve2012's Profile")** - [![steve2012's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17659-steve2012 "View steve2012's Profile") - [ Offline](/forum/user/17659-steve2012) Less More - Posts: 8 - Thank you received: 0 - - - - 10 years 5 months ago [\#241581](#241581) by [steve2012](/forum/user/17659-steve2012 "View steve2012's Profile") Replied by *[steve2012](/forum/user/17659-steve2012 "View steve2012's Profile")* on topic *[Returning Guest checkout blocked.](/forum/27-checkout/883631-returning-guest-checkout-blocked#241581 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Standard System Message: Email address already used Hika Checkout config: Login: No Registration: Guest Our site doesn't have user registration at all. (In the past, the user registration checkout was entirely too confusing for our user base). We use guest registration. The relevant config settings are attached in several screenshots. From the config, it looks like we're using pure guest checkout; however, when users return and attempt a 2nd guest checkout, they're stopped with the standard system message "Email address already used". Can you confirm my config? Is this expected behavior? Checkout Workflow Config Login\Registration Config")* Hi, I had the same issue today even with the latest version of HikaShop, and having removed all joomla registered users from the #__users table, the user that was having trouble returning with the guest checkout had previously a joomla registered account, which i removed when i converted to the Guest Checkout, as per your instructions for setting up a Guest Checkout, But in the #__hikashop_user table the field user_cms_id was set to that users old Joomla registered account id, setting this to zero solved the problem. Hope this helps someone else. --- Regards Steve Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MzYzMS1yZXR1cm5pbmctZ3Vlc3QtY2hlY2tvdXQtYmxvY2tlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.141 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)