[Skip to main content](#vessel-content) # Order statuses and e-mails ## - **[Displey](/forum/user/29107-displey "View Displey's Profile")** - [![Displey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar29107.jpg)](/forum/user/29107-displey "View Displey's Profile") Topic Author - [ Offline](/forum/user/29107-displey) Less More - Posts: 45 - Thank you received: 1 - - 10 years 6 months ago [\#237697](#237697) by [Displey](/forum/user/29107-displey "View Displey's Profile") *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#237697 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* was created by *[Displey](/forum/user/29107-displey "View Displey's Profile")* -- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 10 years 6 months ago [\#237702](#237702) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#237702 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Hi, There is no system to create new emails from the interface. It's not impossible to do, but it require developing a new plugin, to add files, configuration settings, etc. So it requires a developer to work on that. If you're a developer, you need to: - add the files for the new emails in the folder media/com_hikashop/mail - add entries for the new emails in the table hikashop_config like there is for the other emails. - in your plugin implement the "onAfterOrderUpdate" function to send the email based on the status of the order. You can look at the save function in the file administrator/components/com_hikashop/classes/order.php for an example of how to send an email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[korzo](/forum/user/34428-korzo "View korzo's Profile")** - [![korzo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34428.png)](/forum/user/34428-korzo "View korzo's Profile") - [ Offline](/forum/user/34428-korzo) Less More - Posts: 193 - Thank you received: 76 - - 10 years 6 months ago [\#237815](#237815) by [korzo](/forum/user/34428-korzo "View korzo's Profile") Replied by *[korzo](/forum/user/34428-korzo "View korzo's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#237815 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Do you need different layout of emails or only different texts ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Displey](/forum/user/29107-displey "View Displey's Profile")** - [![Displey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar29107.jpg)](/forum/user/29107-displey "View Displey's Profile") Topic Author - [ Offline](/forum/user/29107-displey) Less More - Posts: 45 - Thank you received: 1 - - 10 years 6 months ago [\#238079](#238079) by [Displey](/forum/user/29107-displey "View Displey's Profile") Replied by *[Displey](/forum/user/29107-displey "View Displey's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#238079 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Hello! Thank you, Nicolas, for your reply... buut I'm not a dev and this way is impossible to me))) ![:)](/media/kunena/emoticons/8.png ":)") And to Korzo > Do you need different layout of emails or only different texts ? Thank you to! I need different text in e-mails. Ant it'll be awesome to remove table with products from some layouts) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Displey](/forum/user/29107-displey "View Displey's Profile")** - [![Displey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar29107.jpg)](/forum/user/29107-displey "View Displey's Profile") Topic Author - [ Offline](/forum/user/29107-displey) Less More - Posts: 45 - Thank you received: 1 - - 10 years 6 months ago [\#238092](#238092) by [Displey](/forum/user/29107-displey "View Displey's Profile") Replied by *[Displey](/forum/user/29107-displey "View Displey's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#238092 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Hi! And another one question) I try to use the notification about order e-mail to solve my problem. I changed e-mail title to ORDER_STATUS_CHANGED_TO="Состояние Вашего заказа номер %s изменено на %s." - translation "The status of Your order number of %s changed to %s" but when I receive e-mail it displays "Состояние Вашего заказа номер 127 изменено на **[ giftsandflowers.ru/](http://giftsandflowers.ru/).**" - translation"The status of Your order number 127 is changed to **[ giftsandflowers.ru/](http://giftsandflowers.ru/).**" url of my website instead of order status ![:(](/media/kunena/emoticons/5.png ":(") I don't know how to fix it))) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 10 years 6 months ago [\#238109](#238109) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#238109 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Hi, 1. Then you'll have to contact a developer. That's the only solution I can see to do that properly. It's not complex for a developer but it will still require one or two hours of work. 2. Try like that: ORDER_STATUS_CHANGED_TO="Состояние Вашего заказа номер %s изменено на %3$s." Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[korzo](/forum/user/34428-korzo "View korzo's Profile")** - [![korzo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34428.png)](/forum/user/34428-korzo "View korzo's Profile") - [ Offline](/forum/user/34428-korzo) Less More - Posts: 193 - Thank you received: 76 - - 10 years 6 months ago - 10 years 6 months ago [\#238463](#238463) by [korzo](/forum/user/34428-korzo "View korzo's Profile") Replied by *[korzo](/forum/user/34428-korzo "View korzo's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#238463 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* > Displey wrote: Thank you to! I need different text in e-mails. Ant it'll be awesome to remove table with products from some layouts) Hikashop allows different emails for every order status in format order_status_notification.status.type.php For example if you want different email for order status shipped, you can copy order_status_notification.html.php **to** order_status_notification.shipped.html.php order_status_notification.preload.php **to** order_status_notification.shipped.preload.php order_status_notification.text.php **to** order_status_notification.shipped.text.php Then edit order_status_notification.shipped.preload.php and replace YOUR_ORDER and ORDER_STATUS_CHANGED_TO with your texts. You can also remove products from order_status_notification.shipped.html.php Last edit: 10 years 6 months ago by [korzo](/forum/user/34428-korzo "View korzo's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Displey](/forum/user/29107-displey "View Displey's Profile")** - [![Displey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar29107.jpg)](/forum/user/29107-displey "View Displey's Profile") Topic Author - [ Offline](/forum/user/29107-displey) Less More - Posts: 45 - Thank you received: 1 - - 10 years 4 months ago [\#241590](#241590) by [Displey](/forum/user/29107-displey "View Displey's Profile") Replied by *[Displey](/forum/user/29107-displey "View Displey's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#241590 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Hi, Nicolas! Thank You so much. I changed translation of e-mail title as You recomend - it works!!! Olga Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Displey](/forum/user/29107-displey "View Displey's Profile")** - [![Displey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar29107.jpg)](/forum/user/29107-displey "View Displey's Profile") Topic Author - [ Offline](/forum/user/29107-displey) Less More - Posts: 45 - Thank you received: 1 - - 10 years 4 months ago [\#241591](#241591) by [Displey](/forum/user/29107-displey "View Displey's Profile") Replied by *[Displey](/forum/user/29107-displey "View Displey's Profile")* on topic *[Order statuses and e-mails](/forum/27-checkout/884048-order-statuses-and-e-mails#241591 "-- HikaShop version -- : 2.6.0 Hello! Is there a possibility to create new notification e-mails and attach them to the order statuses? I need it for notifications on different steps of working with Customers. Now I have notifications for order statuses: Pending (new order), Pending to Pay (after confirmation with Customer), then I need e-mails for "Confirmed", for "Payed" and for "In the process of delivery" - and I really need to create different e-mails... I can't find how to do it... Regards! Olga")* Hi, Korzo! I sent Your instructions to my dev. Thank you sooo much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDA0OC1vcmRlci1zdGF0dXNlcy1hbmQtZS1tYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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