[Skip to main content](#vessel-content) # Checkout failing to move forward ## - **[iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile")** - [![iwanczuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21726-iwanczuk "View iwanczuk's Profile") Topic Author - [ Offline](/forum/user/21726-iwanczuk) Less More - Posts: 14 - Thank you received: 0 - - 10 years 5 months ago [\#239456](#239456) by [iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile") *[Checkout failing to move forward](/forum/27-checkout/884380-checkout-failing-to-move-forward#239456 "-- url of the page with the problem -- : hopgarland.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Safari 9.1 -- Error-message(debug-mod must be tuned on) -- : No error message The checkout process for this page is simple, Everything is done on one page, no login or registration required. This site has been working fine but when I updated Joomla to 3.5.1 the checkout stalls. No errors, no messages, just the current screen refreshes. I think it's something to do with the login step as I have moved each of the steps to a page of it's own and when the login step is on the first page I can't get the process to move forward. I've updated HikaShop to 2.6.3 and the checkout still stalls. Any ideas would be appreciated. regards roman")* was created by *[iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile")* -- url of the page with the problem -- : [ hopgarland.com](http://hopgarland.com) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Safari 9.1 -- Error-message(debug-mod must be tuned on) -- : No error message The checkout process for this page is simple, Everything is done on one page, no login or registration required. This site has been working fine but when I updated Joomla to 3.5.1 the checkout stalls. No errors, no messages, just the current screen refreshes. I think it's something to do with the login step as I have moved each of the steps to a page of it's own and when the login step is on the first page I can't get the process to move forward. I've updated HikaShop to 2.6.3 and the checkout still stalls. Any ideas would be appreciated. regards roman Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDM4MC1jaGVja291dC1mYWlsaW5nLXRvLW1vdmUtZm9yd2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 10 years 5 months ago [\#239482](#239482) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout failing to move forward](/forum/27-checkout/884380-checkout-failing-to-move-forward#239482 "-- url of the page with the problem -- : hopgarland.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Safari 9.1 -- Error-message(debug-mod must be tuned on) -- : No error message The checkout process for this page is simple, Everything is done on one page, no login or registration required. This site has been working fine but when I updated Joomla to 3.5.1 the checkout stalls. No errors, no messages, just the current screen refreshes. I think it's something to do with the login step as I have moved each of the steps to a page of it's own and when the login step is on the first page I can't get the process to move forward. I've updated HikaShop to 2.6.3 and the checkout still stalls. Any ideas would be appreciated. regards roman")* Hi, I've done a test on your website but I'm not able to reproduce the problem. I can fill the form, go to the next step and finalize the order and then I'm redirected to PayPal. You can see the order I just placed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDM4MC1jaGVja291dC1mYWlsaW5nLXRvLW1vdmUtZm9yd2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile")** - [![iwanczuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21726-iwanczuk "View iwanczuk's Profile") Topic Author - [ Offline](/forum/user/21726-iwanczuk) Less More - Posts: 14 - Thank you received: 0 - - 10 years 5 months ago [\#239546](#239546) by [iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile") Replied by *[iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile")* on topic *[Checkout failing to move forward](/forum/27-checkout/884380-checkout-failing-to-move-forward#239546 "-- url of the page with the problem -- : hopgarland.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Safari 9.1 -- Error-message(debug-mod must be tuned on) -- : No error message The checkout process for this page is simple, Everything is done on one page, no login or registration required. This site has been working fine but when I updated Joomla to 3.5.1 the checkout stalls. No errors, no messages, just the current screen refreshes. I think it's something to do with the login step as I have moved each of the steps to a page of it's own and when the login step is on the first page I can't get the process to move forward. I've updated HikaShop to 2.6.3 and the checkout still stalls. Any ideas would be appreciated. regards roman")* On seeing your response and seeing the transaction you initiated I wondered if I had been working with a cached version of the old site. I just cleared all caches and cookie data and tried again and still can't get the shopping cart to leave step 1 and forward me to PayPal. I have also tried several browsers - Safari, Google Chrome and Firefox, all with the same result. When you click the "Register" button it just refreshes the checkout screen. I am at a loss as to how to proceed? regards roman Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDM4MC1jaGVja291dC1mYWlsaW5nLXRvLW1vdmUtZm9yd2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 10 years 5 months ago [\#239553](#239553) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout failing to move forward](/forum/27-checkout/884380-checkout-failing-to-move-forward#239553 "-- url of the page with the problem -- : hopgarland.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Safari 9.1 -- Error-message(debug-mod must be tuned on) -- : No error message The checkout process for this page is simple, Everything is done on one page, no login or registration required. This site has been working fine but when I updated Joomla to 3.5.1 the checkout stalls. No errors, no messages, just the current screen refreshes. I think it's something to do with the login step as I have moved each of the steps to a page of it's own and when the login step is on the first page I can't get the process to move forward. I've updated HikaShop to 2.6.3 and the checkout still stalls. Any ideas would be appreciated. regards roman")* Hi, It's probably the email address that you're using for your guest checkout which is already used for a user account. And thus the system asks you to login instead of guest checking if you already have an account with that email address. But you don't see the error message because your template is not displaying them: [ www.hikashop.com/support/documentation/6...tibility-issues.html](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) And thus, you think it's not working. The following user(s) said Thank You: [iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDM4MC1jaGVja291dC1mYWlsaW5nLXRvLW1vdmUtZm9yd2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile")** - [![iwanczuk's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21726-iwanczuk "View iwanczuk's Profile") Topic Author - [ Offline](/forum/user/21726-iwanczuk) Less More - Posts: 14 - Thank you received: 0 - - 10 years 5 months ago [\#239604](#239604) by [iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile") Replied by *[iwanczuk](/forum/user/21726-iwanczuk "View iwanczuk's Profile")* on topic *[Checkout failing to move forward](/forum/27-checkout/884380-checkout-failing-to-move-forward#239604 "-- url of the page with the problem -- : hopgarland.com -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.6.14 -- Browser(s) name and version -- : Safari 9.1 -- Error-message(debug-mod must be tuned on) -- : No error message The checkout process for this page is simple, Everything is done on one page, no login or registration required. This site has been working fine but when I updated Joomla to 3.5.1 the checkout stalls. No errors, no messages, just the current screen refreshes. I think it's something to do with the login step as I have moved each of the steps to a page of it's own and when the login step is on the first page I can't get the process to move forward. I've updated HikaShop to 2.6.3 and the checkout still stalls. Any ideas would be appreciated. regards roman")* Thank you for your help. I just tried a different email address and it worked fine. regards roman Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NDM4MC1jaGVja291dC1mYWlsaW5nLXRvLW1vdmUtZm9yd2FyZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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