[Skip to main content](#vessel-content) # Don't go to checkout ## - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 10 years 3 months ago [\#246568](#246568) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246568 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* was created by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* -- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 10 years 3 months ago [\#246574](#246574) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246574 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Hi, I did a test on your website but I'm not able to reproduce the problem. It worked fine in all the tests I did. Are you still able to reproduce the problem ? Could you provide the exact steps ? What if you try with another browser ? The following user(s) said Thank You: [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 10 years 3 months ago [\#246632](#246632) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246632 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Hi, one customer after contact me with this problem was able to conclude his order, but my tests are the same with firefox e chrome last version, add a product into the cart, click the botton "go to checkout" and the cart is empty and I was redirected to the HP of the shop Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 3 months ago [\#246652](#246652) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246652 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Hello, I also tested in on your website and it worked fine, can you clear your browser's cache and test it again ? Thank you ! The following user(s) said Thank You: [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 10 years 3 months ago [\#246793](#246793) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246793 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Hi, I clear the cache in Firefox and works, in chrome still not work Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 10 years 3 months ago [\#246815](#246815) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246815 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Hi, I did my test in chrome and it worked. So it is not linked to the browser. Could it be linked to your user account ? Did you clear the cache in chrome ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")** - [![mirkozax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14780-mirkozax "View mirkozax's Profile") Topic Author - [ Offline](/forum/user/14780-mirkozax) Less More - Posts: 57 - Thank you received: 0 - - 10 years 3 months ago - 10 years 3 months ago [\#246907](#246907) by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile") Replied by *[mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246907 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Yes I clear the cache but still no work I'm not logged in Last edit: 10 years 3 months ago by [mirkozax](/forum/user/14780-mirkozax "View mirkozax's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86321 - Thank you received: 14279 - - 10 years 3 months ago [\#246908](#246908) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Don't go to checkout](/forum/27-checkout/885797-dont-go-to-checkout#246908 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.3 -- Browser(s) name and version -- : firefox 47 -- Error-message(debug-mod must be tuned on) -- : redirect to the HP Hikashop has always worked fine, lately when the customer click on GO TO CHECKOUT botton after add the product to the cart, dDon't go to checkout and product disappear in the cart and there is a redirect to the HP. How I can fix this? Thank you")* Hi, Then, can you provide a precise step by step of what you do with the URL of the pages and the browser and its version so that we can reproduce the problem ? Because each time we test, everything works just fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NTc5Ny1kb250LWdvLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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