[Skip to main content](#vessel-content) # comment doesn't show in order creation email ## - **[linpi](/forum/user/11791-linpi "View linpi's Profile")** - [![linpi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11791-linpi "View linpi's Profile") Topic Author - [ Offline](/forum/user/11791-linpi) Less More - Posts: 38 - Thank you received: 0 - - - [](http://www.globeall.de) - 10 years 2 months ago [\#248220](#248220) by [linpi](/forum/user/11791-linpi "View linpi's Profile") *[comment doesn't show in order creation email](/forum/27-checkout/886106-comment-doesnt-show-in-order-creation-email#248220 "-- url of the page with the problem -- : www.tuenni.ch -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.5.38 -- Browser(s) name and version -- : Firefox 48 hello, in the checkout process, the customer can enter a message/comment before paying. But this comment doesn't show in the email ( Order creation notification ) . Do I have to add some code in the email template ? thanks, Pierre")* was created by *[linpi](/forum/user/11791-linpi "View linpi's Profile")* -- url of the page with the problem -- : [ www.tuenni.ch](http://www.tuenni.ch) -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.5.38 -- Browser(s) name and version -- : Firefox 48 hello, in the checkout process, the customer can enter a message/comment before paying. But this comment doesn't show in the email ( Order creation notification ) . Do I have to add some code in the email template ? thanks, Pierre Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NjEwNi1jb21tZW50LWRvZXNudC1zaG93LWluLW9yZGVyLWNyZWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 10 years 2 months ago [\#248237](#248237) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[comment doesn't show in order creation email](/forum/27-checkout/886106-comment-doesnt-show-in-order-creation-email#248237 "-- url of the page with the problem -- : www.tuenni.ch -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.5.38 -- Browser(s) name and version -- : Firefox 48 hello, in the checkout process, the customer can enter a message/comment before paying. But this comment doesn't show in the email ( Order creation notification ) . Do I have to add some code in the email template ? thanks, Pierre")* Hi, No code should be necessary. How did you configure your custom field ? Could you do a screenshot of its settings ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NjEwNi1jb21tZW50LWRvZXNudC1zaG93LWluLW9yZGVyLWNyZWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[linpi](/forum/user/11791-linpi "View linpi's Profile")** - [![linpi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11791-linpi "View linpi's Profile") Topic Author - [ Offline](/forum/user/11791-linpi) Less More - Posts: 38 - Thank you received: 0 - - - [](http://www.globeall.de) - 10 years 2 months ago [\#248375](#248375) by [linpi](/forum/user/11791-linpi "View linpi's Profile") Replied by *[linpi](/forum/user/11791-linpi "View linpi's Profile")* on topic *[comment doesn't show in order creation email](/forum/27-checkout/886106-comment-doesnt-show-in-order-creation-email#248375 "-- url of the page with the problem -- : www.tuenni.ch -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.5.38 -- Browser(s) name and version -- : Firefox 48 hello, in the checkout process, the customer can enter a message/comment before paying. But this comment doesn't show in the email ( Order creation notification ) . Do I have to add some code in the email template ? thanks, Pierre")* Hello after your answer, I found the problem, this custom field was not set for the order creation notification. Thank you anyway. [ ![Bildschirmfoto_2016-08-24_um_17_45_12.png](/forum/attachment/33167) ](/forum/attachment/33167 "...m_17_45_12.png") just as an info: the custon fields documentation seems to be a little bit out of date, the many (12) display are not explained [ ![Bildschirmfoto_2016-08-24_um_17_44_19.png](/forum/attachment/33168) ](/forum/attachment/33168 "...m_17_44_19.png") best regards, Pierre - [ ![Bildschirmfoto_2016-08-24_um_17_45_12.png](/forum/attachment/33167) ](/forum/attachment/33167 "...m_17_45_12.png") [ ](/forum/attachment/33167?download=1 "...m_17_45_12.png") - [ ![Bildschirmfoto_2016-08-24_um_17_44_19.png](/forum/attachment/33168) ](/forum/attachment/33168 "...m_17_44_19.png") [ ](/forum/attachment/33168?download=1 "...m_17_44_19.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NjEwNi1jb21tZW50LWRvZXNudC1zaG93LWluLW9yZGVyLWNyZWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 2 months ago [\#248376](#248376) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[comment doesn't show in order creation email](/forum/27-checkout/886106-comment-doesnt-show-in-order-creation-email#248376 "-- url of the page with the problem -- : www.tuenni.ch -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.5.38 -- Browser(s) name and version -- : Firefox 48 hello, in the checkout process, the customer can enter a message/comment before paying. But this comment doesn't show in the email ( Order creation notification ) . Do I have to add some code in the email template ? thanks, Pierre")* Hi, That's right, the documentation is not up-to-date for the custom fields. We are performing a migration for our documentation and once that migration will be finish we will be able to provide a more up-to-date documentation with HikaShop updates. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4NjEwNi1jb21tZW50LWRvZXNudC1zaG93LWluLW9yZGVyLWNyZWF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.056 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)