[Skip to main content](#vessel-content) # customers have to click 2 times to checkout ## - **[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")** - [![nico.van.leeuwen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-17-2.jpg)](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Topic Author - [ Offline](/forum/user/12404-nico-van-leeuwen) Less More - Posts: 341 - Thank you received: 27 - - - [](http://www.delinie-ict.nl) - 9 years 10 months ago [\#256920](#256920) by [nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#256920 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* was created by *[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")* -- url of the page with the problem -- : [ www.dfcgrootverbruik.nl](https://www.dfcgrootverbruik.nl) -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 10 months ago [\#256923](#256923) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#256923 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hello, Firstly, can you check that the "Auto submit shipping and payment methods selection" option is set to YES through the page "Hikashop->System->Configuration->Checkout" and test it again ? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")** - [![nico.van.leeuwen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-17-2.jpg)](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Topic Author - [ Offline](/forum/user/12404-nico-van-leeuwen) Less More - Posts: 341 - Thank you received: 27 - - - [](http://www.delinie-ict.nl) - 9 years 10 months ago [\#257025](#257025) by [nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Replied by *[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257025 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hi Mohamed, Those options are indeed checked. The issue is still present. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 10 months ago - 9 years 10 months ago [\#257029](#257029) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257029 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hello, Can you provide a **screenshot** of your **checkout configuration**, like this one : [ ![shipnpay.png](/forum/attachment/35086) ](/forum/attachment/35086 "shipnpay.png") One more question, I guess the "double clicked" issue appear when customer **change** from the **default selected** payment method?...Right ? Awaiting news from you. Regards - [ ![shipnpay.png](/forum/attachment/35086) ](/forum/attachment/35086 "shipnpay.png") [ ](/forum/attachment/35086?download=1 "shipnpay.png") Last edit: 9 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")** - [![nico.van.leeuwen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-17-2.jpg)](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Topic Author - [ Offline](/forum/user/12404-nico-van-leeuwen) Less More - Posts: 341 - Thank you received: 27 - - - [](http://www.delinie-ict.nl) - 9 years 10 months ago [\#257074](#257074) by [nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Replied by *[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257074 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hi Philip, Our users never switch payment or shipping. It's used for our own customers and they have nothing to do with that. It's been turned off or hidden for them since the shop is running (~1 year). This is my screenshot : [ ![[img ](https://www.dfcgrootverbruik.nl/images/screenshot-hika.JPG) ](https://www.dfcgrootverbruik.nl/images/screenshot-hika.JPG "[img ") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 10 months ago - 9 years 10 months ago [\#257107](#257107) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257107 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hello, Can you provide some **customer** and **backend** references in order to process some tests ? Use our [ **Contact us**](http://www.hikashop/support/contact-us.html) form in order to provide this access references, don't forget to add with your message an **Url link** to this topic. Awaiting news from you. Regards Last edit: 9 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")** - [![nico.van.leeuwen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-17-2.jpg)](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Topic Author - [ Offline](/forum/user/12404-nico-van-leeuwen) Less More - Posts: 341 - Thank you received: 27 - - - [](http://www.delinie-ict.nl) - 9 years 10 months ago [\#257460](#257460) by [nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Replied by *[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257460 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hi Philip, I have send the details by contact form as requested. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 10 months ago [\#257526](#257526) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257526 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hi, Thanks, we got the access. Try removing the code: Code: if(($old_payment_id!=$payment_id || $old_payment_method!=$payment) || @$old_payment_data->payment_price!=$paymentData->payment_price && ($this->_getStep('cart',(int)$this->previous)===(int)$this->previous || $this->_getStep('confirm',(int)$this->previous)===(int)$this->previous)){ return false; } from the file components/com_hikashop/controllers/checkout.php The following user(s) said Thank You: [killnine](/forum/user/38536-killnine "View killnine's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")** - [![nico.van.leeuwen's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2012-12-17-2.jpg)](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Topic Author - [ Offline](/forum/user/12404-nico-van-leeuwen) Less More - Posts: 341 - Thank you received: 27 - - - [](http://www.delinie-ict.nl) - 9 years 10 months ago [\#257736](#257736) by [nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile") Replied by *[nico.van.leeuwen](/forum/user/12404-nico-van-leeuwen "View nico.van.leeuwen's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257736 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hi, The change is working, thank you all for helping solve this ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[killnine](/forum/user/38536-killnine "View killnine's Profile")** - [![killnine's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38536-killnine "View killnine's Profile") - [ Offline](/forum/user/38536-killnine) Less More - Posts: 32 - Thank you received: 1 - - 9 years 10 months ago [\#257924](#257924) by [killnine](/forum/user/38536-killnine "View killnine's Profile") Replied by *[killnine](/forum/user/38536-killnine "View killnine's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257924 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* My client is having the same issue. While I have updated him to 2.6.4 some time ago, the file on the webserver still has the 2.6.3 header. Perhaps it wasn't updated because of some change. However, the code you suggested to remove is in both instances. Is this code a bug or something? I am concerned about removing it without have a great grasp of what it's actually doing. After removing the same code, the issue is resolved and the order is placed immediately. Whereas, before, it was updating the checkout window to look like a 'confirmation' of the CC information, which is confusing to users because they sometimes dont see the form change. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 10 months ago [\#257988](#257988) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[customers have to click 2 times to checkout](/forum/27-checkout/887796-customers-have-to-click-2-times-to-checkout#257988 "-- url of the page with the problem -- : www.dfcgrootverbruik.nl -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7.0.13 Hi, I've read about this multiple times in the forum but did not find there was a reason that applies to my situation (could be me...) In our shop there have been no changes in shipping or payment configuration. The options to auto select a default shipping and payment option are selected. This webshop is pretty static but I have updated Hikashop to the last version of 2.6.4 last week. Without jumping to conclusions it seems the issue "automagically" appeared.")* Hi, It's not possible that you have the header of the 2.6.3 in the file components/com_hikashop/controllers/checkout.php if the update wen't successfully. That file has to be updated to the 2.6.4. What you can do is rename the folders administrator/components/com_hikashop and components/com_hikashop and install the install package of the 2.6.4 again. It will circumvent the permission issue you probably have and you'll get the 2.6.4 version of the files. In any case, we didn't apply that modification to the 2.6.4. While it might be valid for the way you configured your checkout and your payment methods, for other merchants, that code is important. Also, HikaShop 3.0.0 (the next version of HikaShop) will have a brand new checkout system which will work completely differently and allow us to handle all the cases properly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Nzc5Ni1jdXN0b21lcnMtaGF2ZS10by1jbGljay0yLXRpbWVzLXRvLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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