[Skip to main content](#vessel-content) # Checkout flow restart & jumps to second step ## - **[davidvan](/forum/user/41992-davidvan "View davidvan's Profile")** - [![davidvan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41992-davidvan "View davidvan's Profile") Topic Author - [ Offline](/forum/user/41992-davidvan) Less More - Posts: 10 - Thank you received: 0 - - 9 years 10 months ago - 9 years 10 months ago [\#258407](#258407) by [davidvan](/forum/user/41992-davidvan "View davidvan's Profile") *[Checkout flow restart & jumps to second step](/forum/27-checkout/888079-checkout-flow-restart-jumps-to-second-step#258407 "-- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. First problem - checkout flow restarts: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. Second problem - jumps to the second step of the checkout flow: When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest")* was created by *[davidvan](/forum/user/41992-davidvan "View davidvan's Profile")* -- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. **First problem - checkout flow restarts**: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. **Second problem - jumps to the second step of the checkout flow:** When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest Last edit: 9 years 10 months ago by [davidvan](/forum/user/41992-davidvan "View davidvan's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA3OS1jaGVja291dC1mbG93LXJlc3RhcnQtanVtcHMtdG8tc2Vjb25kLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 9 years 10 months ago [\#258412](#258412) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Checkout flow restart & jumps to second step](/forum/27-checkout/888079-checkout-flow-restart-jumps-to-second-step#258412 "-- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. First problem - checkout flow restarts: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. Second problem - jumps to the second step of the checkout flow: When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest")* Hi, Can you please provide a screenshot of your checkout workflow configuration ? What do you provide in the second step before validation ? Does your template compatible with Joomla messaging system ? [ www.hikashop.com/support/documentation/6...issues.html#messages](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html#messages) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA3OS1jaGVja291dC1mbG93LXJlc3RhcnQtanVtcHMtdG8tc2Vjb25kLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davidvan](/forum/user/41992-davidvan "View davidvan's Profile")** - [![davidvan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41992-davidvan "View davidvan's Profile") Topic Author - [ Offline](/forum/user/41992-davidvan) Less More - Posts: 10 - Thank you received: 0 - - 9 years 10 months ago [\#258427](#258427) by [davidvan](/forum/user/41992-davidvan "View davidvan's Profile") Replied by *[davidvan](/forum/user/41992-davidvan "View davidvan's Profile")* on topic *[Checkout flow restart & jumps to second step](/forum/27-checkout/888079-checkout-flow-restart-jumps-to-second-step#258427 "-- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. First problem - checkout flow restarts: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. Second problem - jumps to the second step of the checkout flow: When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest")* this is already include in my index.php file: <div id="content" class=""> <div class="inner clearfix"> <jdoc:include type="message" /> <jdoc:include type="component" /> </div> In my attachements you find the screenshots of my current checkout flow configuration. Thanks in advance - [ ![checkoutflow.png](/forum/attachment/35332) ](/forum/attachment/35332 "checkoutflow.png") [ ](/forum/attachment/35332?download=1 "checkoutflow.png") - [ ![checkoutpaymentenlogin.png](/forum/attachment/35333) ](/forum/attachment/35333 "...entenlogin.png") [ ](/forum/attachment/35333?download=1 "...entenlogin.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA3OS1jaGVja291dC1mbG93LXJlc3RhcnQtanVtcHMtdG8tc2Vjb25kLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[keeperofthetux](/forum/user/45059-keeperofthetux "View keeperofthetux's Profile")** - [![keeperofthetux's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45059-keeperofthetux "View keeperofthetux's Profile") - [ Offline](/forum/user/45059-keeperofthetux) Less More - Posts: 12 - Thank you received: 0 - - 9 years 10 months ago [\#258451](#258451) by [keeperofthetux](/forum/user/45059-keeperofthetux "View keeperofthetux's Profile") Replied by *[keeperofthetux](/forum/user/45059-keeperofthetux "View keeperofthetux's Profile")* on topic *[Checkout flow restart & jumps to second step](/forum/27-checkout/888079-checkout-flow-restart-jumps-to-second-step#258451 "-- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. First problem - checkout flow restarts: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. Second problem - jumps to the second step of the checkout flow: When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest")* Hi, this seems to be an joomla related issue. I am experiencing the same issue since 3 days when I updated the joomla installation from 3.4.8 to 3.6.5. regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA3OS1jaGVja291dC1mbG93LXJlc3RhcnQtanVtcHMtdG8tc2Vjb25kLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 9 years 10 months ago [\#258458](#258458) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout flow restart & jumps to second step](/forum/27-checkout/888079-checkout-flow-restart-jumps-to-second-step#258458 "-- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. First problem - checkout flow restarts: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. Second problem - jumps to the second step of the checkout flow: When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest")* Hi, @davidvan: The shipping method selection view requires the address to be filled by the customer, and when the address is filled, the shipping method that was previous selected is reset as the available shipping methods might change, etc. So your problems of the checkout "jumping" from one step to the other is actually normal the way you set it up. I would recommend to switch the login/address step with the shipping step so that the login/address is before the selection of the shipping method. It will prevent these "jumpings". The following user(s) said Thank You: [davidvan](/forum/user/41992-davidvan "View davidvan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA3OS1jaGVja291dC1mbG93LXJlc3RhcnQtanVtcHMtdG8tc2Vjb25kLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[davidvan](/forum/user/41992-davidvan "View davidvan's Profile")** - [![davidvan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41992-davidvan "View davidvan's Profile") Topic Author - [ Offline](/forum/user/41992-davidvan) Less More - Posts: 10 - Thank you received: 0 - - 9 years 10 months ago [\#258494](#258494) by [davidvan](/forum/user/41992-davidvan "View davidvan's Profile") Replied by *[davidvan](/forum/user/41992-davidvan "View davidvan's Profile")* on topic *[Checkout flow restart & jumps to second step](/forum/27-checkout/888079-checkout-flow-restart-jumps-to-second-step#258494 "-- url of the page with the problem -- : -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.4 -- PHP version -- : 7 -- Browser(s) name and version -- : 50.1 Hello, I encounter two problems that i can't seem to solve on my own. First problem - checkout flow restarts: when I start the checkout flow and go through step one (shopping cart, shipping method) and step two (login & adress) and click next, the checkout flow restarts completly without reason. Second problem - jumps to the second step of the checkout flow: When I revisit the webshop, add a product and click on the cart button to go to the checkout flow, he automatically starts with step two (login & adress) and i can't go to step one (shopping cart, shipping method). This means that someone can't select his shipping method or has an overview of the selected products. Could someone please advise me how to solve them both? I've setup my checkout in three steps, step one and two mentioned above and step three (payment method). Visitors don't need to register, setup with these steps: - Go to "Hikashop->System->Configuration->Checkout" - Set the "Display method for registration" option to All in one page - Set the "Registration" option to Guest")* Thanks Nicolas, changing the flow of the checkout seemed to solve the problem!! Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA3OS1jaGVja291dC1mbG93LXJlc3RhcnQtanVtcHMtdG8tc2Vjb25kLXN0ZXA/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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