[Skip to main content](#vessel-content) # Paypal takes 1-2 minutes before routing to PP for checkout ## - **[webjive](/forum/user/211-webjive "View webjive's Profile")** - [![webjive's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/211-webjive "View webjive's Profile") Topic Author - [ Offline](/forum/user/211-webjive) Less More - Posts: 30 - Thank you received: 2 - - 9 years 9 months ago [\#258481](#258481) by [webjive](/forum/user/211-webjive "View webjive's Profile") *[Paypal takes 1-2 minutes before routing to PP for checkout](/forum/27-checkout/888095-paypal-takes-1-2-minutes-before-routing-to-pp-for-checkout#258481 "-- url of the page with the problem -- : brandonburlsworth.org -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening?")* was created by *[webjive](/forum/user/211-webjive "View webjive's Profile")* -- url of the page with the problem -- : [ brandonburlsworth.org](http://brandonburlsworth.org) -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA5NS1wYXlwYWwtdGFrZXMtMS0yLW1pbnV0ZXMtYmVmb3JlLXJvdXRpbmctdG8tcHAtZm9yLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webjive](/forum/user/211-webjive "View webjive's Profile")** - [![webjive's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/211-webjive "View webjive's Profile") Topic Author - [ Offline](/forum/user/211-webjive) Less More - Posts: 30 - Thank you received: 2 - - 9 years 9 months ago [\#258482](#258482) by [webjive](/forum/user/211-webjive "View webjive's Profile") Replied by *[webjive](/forum/user/211-webjive "View webjive's Profile")* on topic *[Paypal takes 1-2 minutes before routing to PP for checkout](/forum/27-checkout/888095-paypal-takes-1-2-minutes-before-routing-to-pp-for-checkout#258482 "-- url of the page with the problem -- : brandonburlsworth.org -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening?")* Found this in the error_log [Wed Dec 28 16:27:57.942243 2016] [proxy_fcgi:error] [pid 371887:tid 140528955934464] [client 104.177.44.44:63088] AH01067: Failed to read FastCGI header, referer: [ brandonburlsworth.org/hikashop-menu-for-...ask-step/step-3.html](https://brandonburlsworth.org/hikashop-menu-for-user-control-panel/checkout/task-step/step-3.html) [Wed Dec 28 16:27:57.942255 2016] [proxy_fcgi:error] [pid 371887:tid 140528955934464] (104)Connection reset by peer: [client 104.177.44.44:63088] AH01075: Error dispatching request to : , referer: [ brandonburlsworth.org/hikashop-menu-for-...ask-step/step-3.html](https://brandonburlsworth.org/hikashop-menu-for-user-control-panel/checkout/task-step/step-3.html) [Wed Dec 28 18:17:29.343778 2016] [cgid:error] [pid 390549:tid 140529063941888] [client 104.177.44.44:58223] AH01261: daemon couldn't find CGI process for connection 3, referer: [ brandonburlsworth.org/hikashop-menu-for-...ask-step/step-3.html](https://brandonburlsworth.org/hikashop-menu-for-user-control-panel/checkout/task-step/step-3.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA5NS1wYXlwYWwtdGFrZXMtMS0yLW1pbnV0ZXMtYmVmb3JlLXJvdXRpbmctdG8tcHAtZm9yLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 9 years 9 months ago [\#258496](#258496) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal takes 1-2 minutes before routing to PP for checkout](/forum/27-checkout/888095-paypal-takes-1-2-minutes-before-routing-to-pp-for-checkout#258496 "-- url of the page with the problem -- : brandonburlsworth.org -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening?")* Hi, Looking online, it indicates an issue with how the server is setup or the apache or PHP modules used. For example, this post points to either deactivating opcache or APC on your server: [ forum.directadmin.com/showthread.php?t=51595](http://forum.directadmin.com/showthread.php?t=51595) Or this message, also pointing to opcache : [ yootheme.com/component/answers/question/96021](https://yootheme.com/component/answers/question/96021) This message recommends switching from proxy_fcgi to mode_php or mod_fastcgi to see if it comes from proxy_fcgi: [ www.howtoforge.com/community/threads/how...hp-fpm-server.70918/](https://www.howtoforge.com/community/threads/how-can-i-fix-recurring-php-503-errors-on-my-apache-mod_proxy_fcgi-php-fpm-server.70918/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA5NS1wYXlwYWwtdGFrZXMtMS0yLW1pbnV0ZXMtYmVmb3JlLXJvdXRpbmctdG8tcHAtZm9yLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webjive](/forum/user/211-webjive "View webjive's Profile")** - [![webjive's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/211-webjive "View webjive's Profile") Topic Author - [ Offline](/forum/user/211-webjive) Less More - Posts: 30 - Thank you received: 2 - - 9 years 9 months ago [\#258517](#258517) by [webjive](/forum/user/211-webjive "View webjive's Profile") Replied by *[webjive](/forum/user/211-webjive "View webjive's Profile")* on topic *[Paypal takes 1-2 minutes before routing to PP for checkout](/forum/27-checkout/888095-paypal-takes-1-2-minutes-before-routing-to-pp-for-checkout#258517 "-- url of the page with the problem -- : brandonburlsworth.org -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening?")* Opcache isn't enabled (we're running CloundLinux) for any of the PHP versions. We've tried it in fcgi and now lsapi and same issue. The problem is when you use Paypal as the payment method and click the Finish button, there's a 1-2 minute delay before your taken to the PP page for payment. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA5NS1wYXlwYWwtdGFrZXMtMS0yLW1pbnV0ZXMtYmVmb3JlLXJvdXRpbmctdG8tcHAtZm9yLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 9 years 9 months ago [\#258520](#258520) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal takes 1-2 minutes before routing to PP for checkout](/forum/27-checkout/888095-paypal-takes-1-2-minutes-before-routing-to-pp-for-checkout#258520 "-- url of the page with the problem -- : brandonburlsworth.org -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening?")* The fact that there is some delay is normal. It usually takes 10 seconds for PayPal to process the payment request and display the payment page. 1/2 minutes is quite long. Then maybe the error is not linked to the opcode but to the email sending. Try disabling the emails in the menu System>Emails. If it goes fast again, then there is a problem with your email settings or your email server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA5NS1wYXlwYWwtdGFrZXMtMS0yLW1pbnV0ZXMtYmVmb3JlLXJvdXRpbmctdG8tcHAtZm9yLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webjive](/forum/user/211-webjive "View webjive's Profile")** - [![webjive's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/211-webjive "View webjive's Profile") Topic Author - [ Offline](/forum/user/211-webjive) Less More - Posts: 30 - Thank you received: 2 - - 9 years 9 months ago [\#258553](#258553) by [webjive](/forum/user/211-webjive "View webjive's Profile") Replied by *[webjive](/forum/user/211-webjive "View webjive's Profile")* on topic *[Paypal takes 1-2 minutes before routing to PP for checkout](/forum/27-checkout/888095-paypal-takes-1-2-minutes-before-routing-to-pp-for-checkout#258553 "-- url of the page with the problem -- : brandonburlsworth.org -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome or Safari (both latest) -- Error-message(debug-mod must be tuned on) -- : No error, just takes forever on Paypal checkout We recently migrated customers to a new server and have noticed that when using the Hikashop on this site, when using paypal to checkout, it can take 1-2 minute for the checkout to transfer to paypal. Any ideas on why this would be happening?")* Cloudlinux figured it out. IPV6 on the box was misconfigured. Once we disabled IPV6 everything started working correctly. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4ODA5NS1wYXlwYWwtdGFrZXMtMS0yLW1pbnV0ZXMtYmVmb3JlLXJvdXRpbmctdG8tcHAtZm9yLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.249 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)