[Skip to main content](#vessel-content) # This message "The cart items combined weight is too big for all ..." pops up ## - **[PKP](/forum/user/25398-pkp "View PKP's Profile")** - [![PKP's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25398-pkp "View PKP's Profile") Topic Author - [ Offline](/forum/user/25398-pkp) Less More - Posts: 29 - Thank you received: 0 - - 9 years 8 months ago [\#263423](#263423) by [PKP](/forum/user/25398-pkp "View PKP's Profile") *[This message "The cart items combined weight is too big for all ..." pops up](/forum/27-checkout/889056-this-message-the-cart-items-combined-weight-is-too-big-for-all-pops-up#263423 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.27 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too big for all the possible shipping methods Hi, There is an order from my customer orderring 2 products, for example product A and product B. He wants 1 item of product A and 29 items of product B. While in check out process, this message "The cart items combined weight is too big for all the possible shipping methods" pops up after clicking "Next" button (See file clipboard02.jpg). Well, I set weight 100g for those 2 products. You will see combined weight of that order will be 3000g (See file clipboard01.jpg). There should be one shipping method shown on the screen. But it doesn't. I also try this ... If I change amount of product B to more than 29 items or less than 29 items, Shipping method shows up correctly. If I change amount of product A and product B to 3 items and 27 items respectively, Shipping method shows up correctly. Or if I change amount of product A and product B to 25 items and 5 items respectively, Shipping method shows up correctly. But if I change amount of product A to 29 items and product B to 1 item. That error message still pops up. I don't why this happens. Please help to suggest me. Thank you PKP")* was created by *[PKP](/forum/user/25398-pkp "View PKP's Profile")* -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.27 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too big for all the possible shipping methods Hi, There is an order from my customer orderring 2 products, for example product A and product B. He wants 1 item of product A and 29 items of product B. While in check out process, this message "The cart items combined weight is too big for all the possible shipping methods" pops up after clicking "Next" button (See file clipboard02.jpg). Well, I set weight 100g for those 2 products. You will see combined weight of that order will be 3000g (See file clipboard01.jpg). There should be one shipping method shown on the screen. But it doesn't. I also try this ... If I change amount of product B to more than 29 items or less than 29 items, Shipping method shows up correctly. If I change amount of product A and product B to 3 items and 27 items respectively, Shipping method shows up correctly. Or if I change amount of product A and product B to 25 items and 5 items respectively, Shipping method shows up correctly. But if I change amount of product A to 29 items and product B to 1 item. That error message still pops up. I don't why this happens. Please help to suggest me. Thank you PKP - [ ![Clipboard02_2017-02-24.jpg](/forum/attachment/36616) ](/forum/attachment/36616 "...2017-02-24.jpg") [ ](/forum/attachment/36616?download=1 "...2017-02-24.jpg") - [ ![Clipboard01_2017-02-24.jpg](/forum/attachment/36617) ](/forum/attachment/36617 "...2017-02-24.jpg") [ ](/forum/attachment/36617?download=1 "...2017-02-24.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4OTA1Ni10aGlzLW1lc3NhZ2UtdGhlLWNhcnQtaXRlbXMtY29tYmluZWQtd2VpZ2h0LWlzLXRvby1iaWctZm9yLWFsbC1wb3BzLXVwP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 9 years 8 months ago [\#263424](#263424) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[This message "The cart items combined weight is too big for all ..." pops up](/forum/27-checkout/889056-this-message-the-cart-items-combined-weight-is-too-big-for-all-pops-up#263424 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.27 -- Error-message(debug-mod must be tuned on) -- : The cart items combined weight is too big for all the possible shipping methods Hi, There is an order from my customer orderring 2 products, for example product A and product B. He wants 1 item of product A and 29 items of product B. While in check out process, this message "The cart items combined weight is too big for all the possible shipping methods" pops up after clicking "Next" button (See file clipboard02.jpg). Well, I set weight 100g for those 2 products. You will see combined weight of that order will be 3000g (See file clipboard01.jpg). There should be one shipping method shown on the screen. But it doesn't. I also try this ... If I change amount of product B to more than 29 items or less than 29 items, Shipping method shows up correctly. If I change amount of product A and product B to 3 items and 27 items respectively, Shipping method shows up correctly. Or if I change amount of product A and product B to 25 items and 5 items respectively, Shipping method shows up correctly. But if I change amount of product A to 29 items and product B to 1 item. That error message still pops up. I don't why this happens. Please help to suggest me. Thank you PKP")* Hi, [ www.hikashop.com/support/documentation/5...ashop-changelog.html](https://www.hikashop.com/support/documentation/56-hikashop-changelog.html) > **HikaShop 2.2.2** > Release date : September, 28 2013 I'm afraid that you're using a very old version of HikaShop. Please understand that due to the age of your HikaShop and the fact that we do not have any elements which could allow us to understand what is the cart content, all the rules in your shipping methods... We do not know the cart content, the cart price, the cart weight, the shipping full restrictions, etc. I'm sorry but we are not able to provide you any useful help. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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