[Skip to main content](#vessel-content) # No longer receive any mails after ordering ## - **[Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile")** - [![Lodeke87's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar46984.jpg)](/forum/user/46984-lodeke87 "View Lodeke87's Profile") Topic Author - [ Offline](/forum/user/46984-lodeke87) Less More - Posts: 21 - Thank you received: 0 - - 9 years 8 months ago [\#264583](#264583) by [Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile") *[No longer receive any mails after ordering](/forum/27-checkout/889284-no-longer-receive-any-mails-after-ordering#264583 "-- url of the page with the problem -- : www.verswarenrapallo.be -- HikaShop version -- : 3.00 -- Joomla version -- : 3.5.6 Hello Everytime I ordered something to test, I received an e-mail. Then I did some changes to the nl language file, to make the e-mail bether. But suddely, I did no longer receive any emails. When I look into my email history, the mails are correctly sent ... but yet I didn't receive anything in my mailbox, even the customer didn't ... I contacted my webhosting, but they didn't change anything. The emails are also not in my spam folder ... Is there someone who can help me? (I'm willing to pay if you want, because i'm really desperate at the moment ...) :( Thank you very much!")* was created by *[Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile")* -- url of the page with the problem -- : [ www.verswarenrapallo.be](http://www.verswarenrapallo.be) -- HikaShop version -- : 3.00 -- Joomla version -- : 3.5.6 Hello Everytime I ordered something to test, I received an e-mail. Then I did some changes to the nl language file, to make the e-mail bether. But suddely, I did no longer receive any emails. When I look into my email history, the mails are correctly sent ... but yet I didn't receive anything in my mailbox, even the customer didn't ... I contacted my webhosting, but they didn't change anything. The emails are also not in my spam folder ... Is there someone who can help me? (I'm willing to pay if you want, because i'm really desperate at the moment ...) ![:(](/media/kunena/emoticons/22.png ":(") Thank you very much! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4OTI4NC1uby1sb25nZXItcmVjZWl2ZS1hbnktbWFpbHMtYWZ0ZXItb3JkZXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 9 years 8 months ago [\#264585](#264585) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No longer receive any mails after ordering](/forum/27-checkout/889284-no-longer-receive-any-mails-after-ordering#264585 "-- url of the page with the problem -- : www.verswarenrapallo.be -- HikaShop version -- : 3.00 -- Joomla version -- : 3.5.6 Hello Everytime I ordered something to test, I received an e-mail. Then I did some changes to the nl language file, to make the e-mail bether. But suddely, I did no longer receive any emails. When I look into my email history, the mails are correctly sent ... but yet I didn't receive anything in my mailbox, even the customer didn't ... I contacted my webhosting, but they didn't change anything. The emails are also not in my spam folder ... Is there someone who can help me? (I'm willing to pay if you want, because i'm really desperate at the moment ...) :( Thank you very much!")* Hi, If the email is in the email history of HikaShop, then HikaShop sent it to the email server. Send a screenshot of the email history for the email you have a problem with all the details to your hosting company and ask them to check the log of their email server because you didn't receive it. They should be able to either tell you that the email was sent successfully (pointing to a spam problem), or that it couldn't be sent, and the reason why. On HikaShop's end, if the email is in the history, it means that the email was sent and HikaShop doesn't have any information about the email after it sent it to the email server. The following user(s) said Thank You: [Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4OTI4NC1uby1sb25nZXItcmVjZWl2ZS1hbnktbWFpbHMtYWZ0ZXItb3JkZXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile")** - [![Lodeke87's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar46984.jpg)](/forum/user/46984-lodeke87 "View Lodeke87's Profile") Topic Author - [ Offline](/forum/user/46984-lodeke87) Less More - Posts: 21 - Thank you received: 0 - - 9 years 8 months ago [\#264651](#264651) by [Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile") Replied by *[Lodeke87](/forum/user/46984-lodeke87 "View Lodeke87's Profile")* on topic *[No longer receive any mails after ordering](/forum/27-checkout/889284-no-longer-receive-any-mails-after-ordering#264651 "-- url of the page with the problem -- : www.verswarenrapallo.be -- HikaShop version -- : 3.00 -- Joomla version -- : 3.5.6 Hello Everytime I ordered something to test, I received an e-mail. Then I did some changes to the nl language file, to make the e-mail bether. But suddely, I did no longer receive any emails. When I look into my email history, the mails are correctly sent ... but yet I didn't receive anything in my mailbox, even the customer didn't ... I contacted my webhosting, but they didn't change anything. The emails are also not in my spam folder ... Is there someone who can help me? (I'm willing to pay if you want, because i'm really desperate at the moment ...) :( Thank you very much!")* Apperently the customer does receive the e-mails. Now I changed my emailaddress and now I also receive them ... very strange! Thank you very much for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4OTI4NC1uby1sb25nZXItcmVjZWl2ZS1hbnktbWFpbHMtYWZ0ZXItb3JkZXJpbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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