[Skip to main content](#vessel-content) # Checkout clears cart and reloads page when not registered on checkout ## - **[edzz83](/forum/user/33988-edzz83 "View edzz83's Profile")** - [![edzz83's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33988-edzz83 "View edzz83's Profile") Topic Author - [ Offline](/forum/user/33988-edzz83) Less More - Posts: 36 - Thank you received: 2 - - 9 years 2 months ago - 6 years 11 months ago [\#276272](#276272) by [edzz83](/forum/user/33988-edzz83 "View edzz83's Profile") *[Checkout clears cart and reloads page when not registered on checkout](/forum/27-checkout/891576-checkout-clears-cart-and-reloads-page-when-not-registered-on-checkout#276272 "-- url of the page with the problem -- : URL REDACTED -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 latest -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : na if a user gets to the end of the checkout without registering, selects paypal, checkes the agree to terms box, then presses finish, then the cart page reloads, clears the cart, and sends you to the homepage (as the cart is empty). This clearly is some kind of strange bug. Surely there should be a message shown on the page if the user is not registered and is trying to finish the checkout.")* was created by *[edzz83](/forum/user/33988-edzz83 "View edzz83's Profile")* -- url of the page with the problem -- : URL REDACTED -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 latest -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : na if a user gets to the end of the checkout without registering, selects paypal, checkes the agree to terms box, then presses finish, then the cart page reloads, clears the cart, and sends you to the homepage (as the cart is empty). This clearly is some kind of strange bug. Surely there should be a message shown on the page if the user is not registered and is trying to finish the checkout. Last edit: 6 years 11 months ago by [edzz83](/forum/user/33988-edzz83 "View edzz83's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MTU3Ni1jaGVja291dC1jbGVhcnMtY2FydC1hbmQtcmVsb2Fkcy1wYWdlLXdoZW4tbm90LXJlZ2lzdGVyZWQtb24tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 9 years 2 months ago [\#276276](#276276) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout clears cart and reloads page when not registered on checkout](/forum/27-checkout/891576-checkout-clears-cart-and-reloads-page-when-not-registered-on-checkout#276276 "-- url of the page with the problem -- : URL REDACTED -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 latest -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : na if a user gets to the end of the checkout without registering, selects paypal, checkes the agree to terms box, then presses finish, then the cart page reloads, clears the cart, and sends you to the homepage (as the cart is empty). This clearly is some kind of strange bug. Surely there should be a message shown on the page if the user is not registered and is trying to finish the checkout.")* Hi, That's not what I see on your website. When I select paypal, check the terms checkbox and press the finish button before having logged in, I'm redirected back to the same checkout page. It should normally display an error message at that point however. Since you don't have it, I'm thinking that you must have your template not displaying the error messages: [ www.hikashop.com/support/documentation/6...tibility-issues.html](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) Try again after switching temporarily to the default template of Joomla. If you get the error message, then it will confirm that it comes from the template not displaying the error messages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MTU3Ni1jaGVja291dC1jbGVhcnMtY2FydC1hbmQtcmVsb2Fkcy1wYWdlLXdoZW4tbm90LXJlZ2lzdGVyZWQtb24tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[edzz83](/forum/user/33988-edzz83 "View edzz83's Profile")** - [![edzz83's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33988-edzz83 "View edzz83's Profile") Topic Author - [ Offline](/forum/user/33988-edzz83) Less More - Posts: 36 - Thank you received: 2 - - 9 years 2 months ago [\#276664](#276664) by [edzz83](/forum/user/33988-edzz83 "View edzz83's Profile") Replied by *[edzz83](/forum/user/33988-edzz83 "View edzz83's Profile")* on topic *[Checkout clears cart and reloads page when not registered on checkout](/forum/27-checkout/891576-checkout-clears-cart-and-reloads-page-when-not-registered-on-checkout#276664 "-- url of the page with the problem -- : URL REDACTED -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.5 -- PHP version -- : 7.0 latest -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : na if a user gets to the end of the checkout without registering, selects paypal, checkes the agree to terms box, then presses finish, then the cart page reloads, clears the cart, and sends you to the homepage (as the cart is empty). This clearly is some kind of strange bug. Surely there should be a message shown on the page if the user is not registered and is trying to finish the checkout.")* i figured out the issue, it is with super user that not have address set. it happen when user has logged in admin area, which is why i was only one seeing problem. it shouldnt be able to occur for end user so it is not problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MTU3Ni1jaGVja291dC1jbGVhcnMtY2FydC1hbmQtcmVsb2Fkcy1wYWdlLXdoZW4tbm90LXJlZ2lzdGVyZWQtb24tY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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