[Skip to main content](#vessel-content) # Stripe plugin fails in checkout even in testing mode ## - **[khaleghi](/forum/user/52959-khaleghi "View khaleghi's Profile")** - [![khaleghi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52959-khaleghi "View khaleghi's Profile") Topic Author - [ Offline](/forum/user/52959-khaleghi) Less More - Posts: 2 - Thank you received: 0 - - 9 years 1 month ago - 9 years 1 month ago [\#280121](#280121) by [khaleghi](/forum/user/52959-khaleghi "View khaleghi's Profile") *[Stripe plugin fails in checkout even in testing mode](/forum/27-checkout/892294-stripe-plugin-fails-in-checkout-even-in-testing-mode#280121 "I know there are some topics related to Stripe Plugin problems with Stripe gateway. but I am not even able to use the test keys and simulate payment. The Debug mode is on, the moment I click on the...")* was created by *[khaleghi](/forum/user/52959-khaleghi "View khaleghi's Profile")* I know there are some topics related to Stripe Plugin problems with Stripe gateway. but I am not even able to use the test keys and simulate payment. The Debug mode is on, the moment I click on the Stripe Payment button it redirect me to the listing page with error. Please have a look at the snapshot. The browser console log error is : Failed to load resource: the server responded with a status of 500 () and I receive an email saying : The status of your order No. B2G9 has been changed to cancelled. and Stripe dashboard doesnt have any customers details, or anything else. Also, I get this error message when the payment fails, but the debug mode is off: Error charge : No such customer: cus_BVB6yF0WxFBUks any idea what should I do? PLEASE PLEASE give me some ideas. - [ ![ScreenShot2017-10-08at23.09.30.png](/forum/attachment/40804) ](/forum/attachment/40804 "...at23.09.30.png") [ ](/forum/attachment/40804?download=1 "...at23.09.30.png") - [ ![ScreenShot2017-10-08at23.10.31.png](/forum/attachment/40805) ](/forum/attachment/40805 "...at23.10.31.png") [ ](/forum/attachment/40805?download=1 "...at23.10.31.png") - [ ![ScreenShot2017-10-08at23.10.00.png](/forum/attachment/40806) ](/forum/attachment/40806 "...at23.10.00.png") [ ](/forum/attachment/40806?download=1 "...at23.10.00.png") - [ ![ScreenShot2017-10-08at23.10.17.png](/forum/attachment/40807) ](/forum/attachment/40807 "...at23.10.17.png") [ ](/forum/attachment/40807?download=1 "...at23.10.17.png") Last edit: 9 years 1 month ago by [khaleghi](/forum/user/52959-khaleghi "View khaleghi's Profile"). Reason: adding more info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MjI5NC1zdHJpcGUtcGx1Z2luLWZhaWxzLWluLWNoZWNrb3V0LWV2ZW4taW4tdGVzdGluZy1tb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 9 years 1 month ago [\#280126](#280126) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe plugin fails in checkout even in testing mode](/forum/27-checkout/892294-stripe-plugin-fails-in-checkout-even-in-testing-mode#280126 "I know there are some topics related to Stripe Plugin problems with Stripe gateway. but I am not even able to use the test keys and simulate payment. The Debug mode is on, the moment I click on the...")* Hi, See : [ www.hikashop.com/forum/5-support-en-fran...ion-get-on-null.html](https://www.hikashop.com/forum/5-support-en-francais-french-support-/892286-module-recherchehikashop-0-call-to-a-member-function-get-on-null.html) Please be sure that you're up to date with the latest package and the latest patches. Once you will get rid of the fatal error ; it will be possible to go further with Stripe (but we will need more elements to understand what's going on). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MjI5NC1zdHJpcGUtcGx1Z2luLWZhaWxzLWluLWNoZWNrb3V0LWV2ZW4taW4tdGVzdGluZy1tb2RlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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