[Skip to main content](#vessel-content) # checkout very slow ## - **[liewald](/forum/user/53579-liewald "View liewald's Profile")** - [![liewald's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/53579-liewald "View liewald's Profile") Topic Author - [ Offline](/forum/user/53579-liewald) Less More - Posts: 6 - Thank you received: 0 - - 8 years 10 months ago [\#285755](#285755) by [liewald](/forum/user/53579-liewald "View liewald's Profile") *[checkout very slow](/forum/27-checkout/893433-checkout-very-slow#285755 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : Joomla! 2.5.14 -- Browser(s) name and version -- : firefox 57.0.3 -- Error-message(debug-mod must be tuned on) -- : No Error. very slow! occasional 500 error on entering checkout it's taking 10-30secs for the cart listing to appear. causing problems for customers!")* was created by *[liewald](/forum/user/53579-liewald "View liewald's Profile")* -- HikaShop version -- : 3.2.2 -- Joomla version -- : Joomla! 2.5.14 -- Browser(s) name and version -- : firefox 57.0.3 -- Error-message(debug-mod must be tuned on) -- : No Error. very slow! occasional 500 error on entering checkout it's taking 10-30secs for the cart listing to appear. causing problems for customers! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MzQzMy1jaGVja291dC12ZXJ5LXNsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 10 months ago [\#285757](#285757) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[checkout very slow](/forum/27-checkout/893433-checkout-very-slow#285757 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : Joomla! 2.5.14 -- Browser(s) name and version -- : firefox 57.0.3 -- Error-message(debug-mod must be tuned on) -- : No Error. very slow! occasional 500 error on entering checkout it's taking 10-30secs for the cart listing to appear. causing problems for customers!")* Hello, Such behavior is generally caused by plugins like shipping plugins. If you do have UPS/Fedex/etc plugin and it require to perform web services calls to get a shipping estimation ; it could delay the page processing and give you such kind of issue. So it would be interesting to have more details about your HikaShop configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MzQzMy1jaGVja291dC12ZXJ5LXNsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[liewald](/forum/user/53579-liewald "View liewald's Profile")** - [![liewald's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/53579-liewald "View liewald's Profile") Topic Author - [ Offline](/forum/user/53579-liewald) Less More - Posts: 6 - Thank you received: 0 - - 8 years 9 months ago [\#285827](#285827) by [liewald](/forum/user/53579-liewald "View liewald's Profile") Replied by *[liewald](/forum/user/53579-liewald "View liewald's Profile")* on topic *[checkout very slow](/forum/27-checkout/893433-checkout-very-slow#285827 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : Joomla! 2.5.14 -- Browser(s) name and version -- : firefox 57.0.3 -- Error-message(debug-mod must be tuned on) -- : No Error. very slow! occasional 500 error on entering checkout it's taking 10-30secs for the cart listing to appear. causing problems for customers!")* The only shipping plugin enabled is the manual shipping and there are no payment options enabled as payments are dealt with using separate accounting software . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MzQzMy1jaGVja291dC12ZXJ5LXNsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 8 years 9 months ago [\#285833](#285833) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[checkout very slow](/forum/27-checkout/893433-checkout-very-slow#285833 "-- HikaShop version -- : 3.2.2 -- Joomla version -- : Joomla! 2.5.14 -- Browser(s) name and version -- : firefox 57.0.3 -- Error-message(debug-mod must be tuned on) -- : No Error. very slow! occasional 500 error on entering checkout it's taking 10-30secs for the cart listing to appear. causing problems for customers!")* Hi, I've checked your website on my end but all your pages take 10-30 seconds (or even more) to be displayed. For example, the about us page on your website (which is not a HikaShop page): [ monosnap.com/file/1rXwruIAzVuIQ5l65kM1Bd1OTrWh0j](https://monosnap.com/file/1rXwruIAzVuIQ5l65kM1Bd1OTrWh0j) It takes 5 seconds to generate the HTML and receive it, but the mootools-more.js file alone takes 27 seconds to be downloaded. To me, it looks like your server or your server connection is too slow. I would recommend contacting your hosting support and ask them why the website is so slow and what they propose to make it faster. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5MzQzMy1jaGVja291dC12ZXJ5LXNsb3c/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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