[Skip to main content](#vessel-content) # Hikashop Recaptcha plugin is not working and retruning an error ## - **[soule](/forum/user/34061-soule "View soule's Profile")** - [![soule's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34061-soule "View soule's Profile") Topic Author - [ Offline](/forum/user/34061-soule) Less More - Posts: 38 - Thank you received: 1 - - 8 years 8 months ago - 8 years 8 months ago [\#288886](#288886) by [soule](/forum/user/34061-soule "View soule's Profile") *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#288886 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* was created by *[soule](/forum/user/34061-soule "View soule's Profile")* -- url of the page with the problem -- : [ www.casamerchants.com](http://www.casamerchants.com) -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey Last edit: 8 years 8 months ago by [soule](/forum/user/34061-soule "View soule's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 8 months ago [\#288891](#288891) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#288891 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* Hi, Did you configure the public and private keys correctly in the plugin ? Because that error message indicates that has least one of them is incorrect or missing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[soule](/forum/user/34061-soule "View soule's Profile")** - [![soule's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34061-soule "View soule's Profile") Topic Author - [ Offline](/forum/user/34061-soule) Less More - Posts: 38 - Thank you received: 1 - - 8 years 8 months ago - 8 years 8 months ago [\#288940](#288940) by [soule](/forum/user/34061-soule "View soule's Profile") Replied by *[soule](/forum/user/34061-soule "View soule's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#288940 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* Thank you, Nicolas. The keys are accurate but here is what I figured out so far: There seems to be a conflict between Hikashop Recaptcha and Joomla Recaptcha. I am using Joomla Recaptcha plugin for the login/forgot login/psw. I am using the Hikashop plugin for the hikashop checkout registration (Redirect Joomla registration to HikaShop Plugin is enabled). The only issue I am having is with the Hikashop registration where the above error is being returned. Same for contact us: Thanks, Saad Last edit: 8 years 8 months ago by [soule](/forum/user/34061-soule "View soule's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 8 months ago [\#288945](#288945) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#288945 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* Hi, You can't use both. If you use both, when the registration happens, the Joomla recaptcha will try to check the captcha, but it won't be able to since only hikaShop's added the captcha on the registration form and thus the Joomla recaptcha will have to cancel the registration because of the captcha missing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")** - [![Cattelan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/quiet.jpg)](/forum/user/20691-cattelan "View Cattelan's Profile") - [ Offline](/forum/user/20691-cattelan) Less More - Posts: 155 - Thank you received: 4 - - 8 years 8 months ago [\#288968](#288968) by [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile") Replied by *[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#288968 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* I had an error today also but it was due to the V2 key and i had to update. I have still installed the hikashop plugin which gives the old captcha image instead of the i am no robot. How can i change this Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[soule](/forum/user/34061-soule "View soule's Profile")** - [![soule's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34061-soule "View soule's Profile") Topic Author - [ Offline](/forum/user/34061-soule) Less More - Posts: 38 - Thank you received: 1 - - 8 years 8 months ago [\#289001](#289001) by [soule](/forum/user/34061-soule "View soule's Profile") Replied by *[soule](/forum/user/34061-soule "View soule's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#289001 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* Thank you, Nicolas. Please correct me if I am wrong but the Hikashop re-captcha can be used for registration/contact us and requires the Joomla re-catcha plugin to be deactivated. Without the joomla re-captcha, I cannot leverage the re-captcha for forgot username/psw. It's either I protect registration/login using the joomla recaptcha or I protect the hikashop registration/contact us. Thanks, Saad Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 8 months ago [\#289027](#289027) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#289027 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* Hi, @Cattelan: The type of catpcha recaptcha displays can change. When Google is sure that you're a real user, it displays the checkbox. But the more you test the captcha on the same computer and the more Google will display a difficult captcha, in order to make it more difficult for bots. It's not something you can configure or change. But don't worry, other users of your website will see the checkbox if google deem them trustworthy enough. @soule: That's right. The following user(s) said Thank You: [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")** - [![Cattelan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/quiet.jpg)](/forum/user/20691-cattelan "View Cattelan's Profile") - [ Offline](/forum/user/20691-cattelan) Less More - Posts: 155 - Thank you received: 4 - - 8 years 8 months ago [\#289034](#289034) by [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile") Replied by *[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")* on topic *[Hikashop Recaptcha plugin is not working and retruning an error](/forum/27-checkout/893966-hikashop-recaptcha-plugin-is-not-working-and-retruning-an-error#289034 "-- url of the page with the problem -- : www.casamerchants.com -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.7.5 -- PHP version -- : 5.6.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Missing required parameters: sitekey Hi, When trying to access the checkout page or the contact us page where hikashop recaptcha is enabled, I am seeing the following error: Error: Missing required parameters: sitekey")* Thanks for reply. My issue was simply that I had still your old V1 plugin installed. I found the V2 version and installed it and all works like it should. Thx Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5Mzk2Ni1oaWthc2hvcC1yZWNhcHRjaGEtcGx1Z2luLWlzLW5vdC13b3JraW5nLWFuZC1yZXRydW5pbmctYW4tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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