[Skip to main content](#vessel-content) # E-Mail after Checkout without additional fields ## - **[microcom](/forum/user/38091-microcom "View microcom's Profile")** - [![microcom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38091-microcom "View microcom's Profile") Topic Author - [ Offline](/forum/user/38091-microcom) Less More - Posts: 3 - Thank you received: 1 - - 8 years 6 months ago [\#291421](#291421) by [microcom](/forum/user/38091-microcom "View microcom's Profile") *[E-Mail after Checkout without additional fields](/forum/27-checkout/894465-e-mail-after-checkout-without-additional-fields#291421 "-- url of the page with the problem -- : www.gusts-party-zubehoer.ch -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.6 -- PHP version -- : 5.6.34 -- Browser(s) name and version -- : Chrome 65.0.3325.181 Hello, We have a strange problem. We assume this problem came up with an update of Hikashop, because it worked fine for the first two years. Description: we added some extra fields to the order confirmation. the e-mail after checkout contains the order details but all the extra fields disappeared. When sending the e-mail later from the related order out of the Hikashop admin area, it works as expected. the e-mail comes with the order details AND all additional fields to the inbox. We like to have the same output on the order confirmation after checkout like from the order admin in Hikashop admin. Your help is very appreciated. Thank you! Best regards Hermann")* was created by *[microcom](/forum/user/38091-microcom "View microcom's Profile")* -- url of the page with the problem -- : [ www.gusts-party-zubehoer.ch](http://www.gusts-party-zubehoer.ch) -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.6 -- PHP version -- : 5.6.34 -- Browser(s) name and version -- : Chrome 65.0.3325.181 Hello, We have a strange problem. We assume this problem came up with an update of Hikashop, because it worked fine for the first two years. Description: we added some extra fields to the order confirmation. the e-mail after checkout contains the order details but all the extra fields disappeared. When sending the e-mail later from the related order out of the Hikashop admin area, it works as expected. the e-mail comes with the order details AND all additional fields to the inbox. We like to have the same output on the order confirmation after checkout like from the order admin in Hikashop admin. Your help is very appreciated. Thank you! Best regards Hermann Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NDQ2NS1lLW1haWwtYWZ0ZXItY2hlY2tvdXQtd2l0aG91dC1hZGRpdGlvbmFsLWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14305 - - 8 years 6 months ago [\#291422](#291422) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[E-Mail after Checkout without additional fields](/forum/27-checkout/894465-e-mail-after-checkout-without-additional-fields#291422 "-- url of the page with the problem -- : www.gusts-party-zubehoer.ch -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.6 -- PHP version -- : 5.6.34 -- Browser(s) name and version -- : Chrome 65.0.3325.181 Hello, We have a strange problem. We assume this problem came up with an update of Hikashop, because it worked fine for the first two years. Description: we added some extra fields to the order confirmation. the e-mail after checkout contains the order details but all the extra fields disappeared. When sending the e-mail later from the related order out of the Hikashop admin area, it works as expected. the e-mail comes with the order details AND all additional fields to the inbox. We like to have the same output on the order confirmation after checkout like from the order admin in Hikashop admin. Your help is very appreciated. Thank you! Best regards Hermann")* Hi, Since HikaShop 3.0, we've redone the display settings for the custom order fields. So first, check that they are configured like you want and save them once. If you don't see them in the emails but you have the email display setting activated in the fields and the fields are in the order details, it means that you have modified the emails in the System>Emails menu and that you have overrides from an old version. In that case, delete the customization of the preload for these emails and redo the customization (if any in the preload) using the new version of the code and it should work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NDQ2NS1lLW1haWwtYWZ0ZXItY2hlY2tvdXQtd2l0aG91dC1hZGRpdGlvbmFsLWZpZWxkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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