[Skip to main content](#vessel-content) # Problems with address entry and change - popup ## - **[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")** - [![wdburgdorf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Topic Author - [ Offline](/forum/user/34003-wdburgdorf) Less More - Posts: 14 - Thank you received: 0 - - 8 years 3 months ago - 8 years 3 months ago [\#296234](#296234) by [wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296234 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* was created by *[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: [ cl.ly/tQ1K](https://cl.ly/tQ1K) EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain. Last edit: 8 years 3 months ago by [wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile"). Reason: Added info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 3 months ago - 8 years 3 months ago [\#296246](#296246) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296246 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* Hello, Can you provide an **Url link** in order to process some tests ? Provide as well a **step by step** process to reproduce your issue. I suspect a Javascript error... Awaiting news from you. Regards Last edit: 8 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")** - [![wdburgdorf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Topic Author - [ Offline](/forum/user/34003-wdburgdorf) Less More - Posts: 14 - Thank you received: 0 - - 8 years 3 months ago [\#296330](#296330) by [wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Replied by *[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")* on topic *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296330 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* Thanks for your reply. How can I send you a private message for a logn? Otherwise you could just create an account as a client in the cart. The process is then: 1. add product to cart 2. go to cart 3. register 4. log in 5. add or change address (URL: [ www.sternphila.ch/kasse/kasse/task-step/step-1](http://www.sternphila.ch/kasse/kasse/task-step/step-1)) Regards, Ralf Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 8 years 3 months ago [\#296334](#296334) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296334 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* Hi, Turn off the "checkout legacy" setting of the HikaShop configuration in order to use the new checkout system and it will work fine as it doesn't use a popup anymore. Also, the checkout is better with the new system. Also, with the old checkout, you have the "Address selector" setting you can use to not have a popup and use instead a form. It will reduce a lot the problems with popups due to third party systems. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")** - [![wdburgdorf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Topic Author - [ Offline](/forum/user/34003-wdburgdorf) Less More - Posts: 14 - Thank you received: 0 - - 8 years 3 months ago [\#296377](#296377) by [wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Replied by *[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")* on topic *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296377 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* Hi, Thank you, that helped. I had to redo some of the styling, but it's ok now. Just one issue: Error messages now appear twice: [ cl.ly/0v40340C1L1p](https://cl.ly/0v40340C1L1p) Would you have a fix for that? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 8 years 3 months ago [\#296389](#296389) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296389 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* Hi, Thank you for that feedback. We didn't know about that problem. I've added a patch for it. Download again the install package on our website and install it on yours and you'll get the patch for that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")** - [![wdburgdorf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Topic Author - [ Offline](/forum/user/34003-wdburgdorf) Less More - Posts: 14 - Thank you received: 0 - - 8 years 3 months ago [\#296541](#296541) by [wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile") Replied by *[wdburgdorf](/forum/user/34003-wdburgdorf "View wdburgdorf's Profile")* on topic *[Problems with address entry and change - popup](/forum/27-checkout/895421-problems-with-address-entry-and-change-popup#296541 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.10 -- PHP version -- : 7.1.1 -- Browser(s) name and version -- : doesn't matter -- Error-message(debug-mod must be tuned on) -- : no error message On the checkout page, there is a list of customer addresses. New addresses can be added, existing ones can be changed. When clicking on a pencil to change an address, a new page opens with an entry form. This page is unstyled, it should probably appear as a popup. When clicking "New address", there is actually a popup with a form. But after finishing and clicking OK, the popup does not close. Instead, it continues to another page within the popup, and then the whole site can be browsed inside the popup. If the popup is closed after adding an address, it just closes, the cart page is not updated, so the new address does not show up until the page is reloaded - confusing. Screenshot of form popup: cl.ly/tQ1K EDIT: To make sure it is not just our template, I switched to Protostar - same results. EDIT2: Failing popup on address change was my mistake - fixed. Problems with bad popup content and non-updating cart page remain.")* Thanks, works, great! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTQyMS1wcm9ibGVtcy13aXRoLWFkZHJlc3MtZW50cnktYW5kLWNoYW5nZS1wb3B1cD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.068 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)