[Skip to main content](#vessel-content) # Some users can't progress past the shopping cart page ## - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Topic Author - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 8 years 1 month ago [\#298101](#298101) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") *[Some users can't progress past the shopping cart page](/forum/27-checkout/895753-some-users-cant-progress-past-the-shopping-cart-page#298101 "-- url of the page with the problem -- : needcardsnow.com -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Many I, personally, am not experiencing this issue. I am not able to replicate it. I have tested many devices and browsers, too. Many users are not able to progress past the Next button on the shopping cart page. They are making sure to check the Terms and Contitions box and trying multiple browsers. Clicking Next does not take them to the next step. They remain in the checkout page. Some sales have been confirmed and successful by some users, though, including myself.")* was created by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* -- url of the page with the problem -- : [ needcardsnow.com](http://needcardsnow.com) -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Many I, personally, am not experiencing this issue. I am not able to replicate it. I have tested many devices and browsers, too. Many users are not able to progress past the Next button on the shopping cart page. They are making sure to check the Terms and Contitions box and trying multiple browsers. Clicking Next does not take them to the next step. They remain in the checkout page. Some sales have been confirmed and successful by some users, though, including myself. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTc1My1zb21lLXVzZXJzLWNhbnQtcHJvZ3Jlc3MtcGFzdC10aGUtc2hvcHBpbmctY2FydC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 1 month ago [\#298110](#298110) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Some users can't progress past the shopping cart page](/forum/27-checkout/895753-some-users-cant-progress-past-the-shopping-cart-page#298110 "-- url of the page with the problem -- : needcardsnow.com -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Many I, personally, am not experiencing this issue. I am not able to replicate it. I have tested many devices and browsers, too. Many users are not able to progress past the Next button on the shopping cart page. They are making sure to check the Terms and Contitions box and trying multiple browsers. Clicking Next does not take them to the next step. They remain in the checkout page. Some sales have been confirmed and successful by some users, though, including myself.")* Hi, I didn't see any issue on the first step of your checkout. Are you sure that the problem is not with the second step ? Because there, you have a login/registration form but the registration form is disabled as you have deactivated the new user account setting of the Joomla user manager options page. So if you don't have already a user account on the website, you just can't finish the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTc1My1zb21lLXVzZXJzLWNhbnQtcHJvZ3Jlc3MtcGFzdC10aGUtc2hvcHBpbmctY2FydC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Topic Author - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 8 years 1 month ago [\#298126](#298126) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Replied by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* on topic *[Some users can't progress past the shopping cart page](/forum/27-checkout/895753-some-users-cant-progress-past-the-shopping-cart-page#298126 "-- url of the page with the problem -- : needcardsnow.com -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Many I, personally, am not experiencing this issue. I am not able to replicate it. I have tested many devices and browsers, too. Many users are not able to progress past the Next button on the shopping cart page. They are making sure to check the Terms and Contitions box and trying multiple browsers. Clicking Next does not take them to the next step. They remain in the checkout page. Some sales have been confirmed and successful by some users, though, including myself.")* Thanks for checking. I know about the inability of users to register on the login step of the cart. The owner of the site manually creates accounts to limit who can shop on the site. Can you recommend something that one can do in their browser settings, etc? Clear cache? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTc1My1zb21lLXVzZXJzLWNhbnQtcHJvZ3Jlc3MtcGFzdC10aGUtc2hvcHBpbmctY2FydC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Topic Author - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 8 years 1 month ago [\#298127](#298127) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Replied by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* on topic *[Some users can't progress past the shopping cart page](/forum/27-checkout/895753-some-users-cant-progress-past-the-shopping-cart-page#298127 "-- url of the page with the problem -- : needcardsnow.com -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Many I, personally, am not experiencing this issue. I am not able to replicate it. I have tested many devices and browsers, too. Many users are not able to progress past the Next button on the shopping cart page. They are making sure to check the Terms and Contitions box and trying multiple browsers. Clicking Next does not take them to the next step. They remain in the checkout page. Some sales have been confirmed and successful by some users, though, including myself.")* You didn't see any conflicts with the template? Would any changes in the Hikashop config help? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTc1My1zb21lLXVzZXJzLWNhbnQtcHJvZ3Jlc3MtcGFzdC10aGUtc2hvcHBpbmctY2FydC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 1 month ago [\#298137](#298137) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Some users can't progress past the shopping cart page](/forum/27-checkout/895753-some-users-cant-progress-past-the-shopping-cart-page#298137 "-- url of the page with the problem -- : needcardsnow.com -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 7.2 -- Browser(s) name and version -- : Many I, personally, am not experiencing this issue. I am not able to replicate it. I have tested many devices and browsers, too. Many users are not able to progress past the Next button on the shopping cart page. They are making sure to check the Terms and Contitions box and trying multiple browsers. Clicking Next does not take them to the next step. They remain in the checkout page. Some sales have been confirmed and successful by some users, though, including myself.")* Hi, You said that they have the same issue with other browsers, so it's not a browser issue, and thus not a browser cache issue. You said that it works for others, so it's not something general to the setup of HikaShop or the template. Turning off the cache of the website might help if you have any. You might want to try that. Just clearing it won't help you know if it comes from the cache or not since you aren't able to reproduce the problem. If you turn it off and no one has the problem after the, then you'll know that it comes from the cache. You said that you have limitations on the user accounts. What kind of limits ? How are these limits created ? Maybe it comes from these limits, which would explain why some people have the issue and not others... Did you try to purchase with the user account of a user who had the issue ? Did you had the problem in that case ? I would start with that. The first thing is to reproduce the issue. If we can't, it means that we don't understand the problem, and thus changing the settings randomly is just like trying to find a needle in a haystack. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NTc1My1zb21lLXVzZXJzLWNhbnQtcHJvZ3Jlc3MtcGFzdC10aGUtc2hvcHBpbmctY2FydC1wYWdlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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