[Skip to main content](#vessel-content) # Error - Agreement to the site's Privacy Policy is required. ## - **[mikeflan](/forum/user/41517-mikeflan "View mikeflan's Profile")** - [![mikeflan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41517-mikeflan "View mikeflan's Profile") Topic Author - [ Offline](/forum/user/41517-mikeflan) Less More - Posts: 27 - Thank you received: 1 - - 7 years 8 months ago [\#303903](#303903) by [mikeflan](/forum/user/41517-mikeflan "View mikeflan's Profile") *[Error - Agreement to the site's Privacy Policy is required.](/forum/27-checkout/896928-error-agreement-to-the-sites-privacy-policy-is-required#303903 "-- url of the page with the problem -- : shop.ultamation.com -- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.3 -- PHP version -- : 7.2.15 -- Browser(s) name and version -- : Chrome 72.0.3626.109 When a customer (who has not yet registered) goes to the checkout and tries to register on the checkout page, they will get this error "Agreement to the site's Privacy Policy is required." There is no checkbox or any information on this page about privacy policy. If the customer is to create an account through the Joomla login option(not the checkout page), then the privacy policy agreement checkbox shows. I cannot find any option which would get this checkbox to appear on the hikashop checkout registration section. Am I missing something or is this a bug. Thanks for the help Mike")* was created by *[mikeflan](/forum/user/41517-mikeflan "View mikeflan's Profile")* -- url of the page with the problem -- : [ shop.ultamation.com](https://shop.ultamation.com) -- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.3 -- PHP version -- : 7.2.15 -- Browser(s) name and version -- : Chrome 72.0.3626.109 When a customer (who has not yet registered) goes to the checkout and tries to register on the checkout page, they will get this error "Agreement to the site's Privacy Policy is required." There is no checkbox or any information on this page about privacy policy. If the customer is to create an account through the Joomla login option(not the checkout page), then the privacy policy agreement checkbox shows. I cannot find any option which would get this checkbox to appear on the hikashop checkout registration section. Am I missing something or is this a bug. Thanks for the help Mike Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NjkyOC1lcnJvci1hZ3JlZW1lbnQtdG8tdGhlLXNpdGVzLXByaXZhY3ktcG9saWN5LWlzLXJlcXVpcmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mikeflan](/forum/user/41517-mikeflan "View mikeflan's Profile")** - [![mikeflan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41517-mikeflan "View mikeflan's Profile") Topic Author - [ Offline](/forum/user/41517-mikeflan) Less More - Posts: 27 - Thank you received: 1 - - 7 years 8 months ago [\#303905](#303905) by [mikeflan](/forum/user/41517-mikeflan "View mikeflan's Profile") Replied by *[mikeflan](/forum/user/41517-mikeflan "View mikeflan's Profile")* on topic *[Error - Agreement to the site's Privacy Policy is required.](/forum/27-checkout/896928-error-agreement-to-the-sites-privacy-policy-is-required#303905 "-- url of the page with the problem -- : shop.ultamation.com -- HikaShop version -- : 4.0.2 -- Joomla version -- : 3.9.3 -- PHP version -- : 7.2.15 -- Browser(s) name and version -- : Chrome 72.0.3626.109 When a customer (who has not yet registered) goes to the checkout and tries to register on the checkout page, they will get this error "Agreement to the site's Privacy Policy is required." There is no checkbox or any information on this page about privacy policy. If the customer is to create an account through the Joomla login option(not the checkout page), then the privacy policy agreement checkbox shows. I cannot find any option which would get this checkbox to appear on the hikashop checkout registration section. Am I missing something or is this a bug. Thanks for the help Mike")* I have sorted this out, The problem was I had a custom view which was causing the problem. Thanks Mike Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NjkyOC1lcnJvci1hZ3JlZW1lbnQtdG8tdGhlLXNpdGVzLXByaXZhY3ktcG9saWN5LWlzLXJlcXVpcmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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