[Skip to main content](#vessel-content) # Confirm email only required if no payment? ## - **[mikekiy](/forum/user/33571-mikekiy "View mikekiy's Profile")** - [![mikekiy's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33571-mikekiy "View mikekiy's Profile") Topic Author - [ Offline](/forum/user/33571-mikekiy) Less More - Posts: 63 - Thank you received: 1 - - 7 years 5 months ago [\#306662](#306662) by [mikekiy](/forum/user/33571-mikekiy "View mikekiy's Profile") *[Confirm email only required if no payment?](/forum/27-checkout/897483-confirm-email-only-required-if-no-payment#306662 "-- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 -- PHP version -- : 7.1 Hello, Is it possible to configure hikashop to only send the email confirmation post checkout if the checkout failed? If the checkout was successful to auto confirm the account? The workflow of requiring using to confirm their email address before being able to checkout is seeing a huge drop in checkouts. Many thanks")* was created by *[mikekiy](/forum/user/33571-mikekiy "View mikekiy's Profile")* -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 -- PHP version -- : 7.1 Hello, Is it possible to configure hikashop to only send the email confirmation post checkout if the checkout failed? If the checkout was successful to auto confirm the account? The workflow of requiring using to confirm their email address before being able to checkout is seeing a huge drop in checkouts. Many thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NzQ4My1jb25maXJtLWVtYWlsLW9ubHktcmVxdWlyZWQtaWYtbm8tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 7 years 5 months ago [\#306663](#306663) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Confirm email only required if no payment?](/forum/27-checkout/897483-confirm-email-only-required-if-no-payment#306663 "-- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 -- PHP version -- : 7.1 Hello, Is it possible to configure hikashop to only send the email confirmation post checkout if the checkout failed? If the checkout was successful to auto confirm the account? The workflow of requiring using to confirm their email address before being able to checkout is seeing a huge drop in checkouts. Many thanks")* Hi, Joomla login system won't allow the login of a user account that hasn't been confirmed yet. So in that respect, the confirmation has to be done before the checkout can proceed. However, the alternative is to activate the "guest" mode in your checkout. There is a setting to let the customer choose between registration and guest mode, and there is another setting to propose guests to register after their checkout. You can find these settings near the bottom of the checkout tab in the HikaShop configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5NzQ4My1jb25maXJtLWVtYWlsLW9ubHktcmVxdWlyZWQtaWYtbm8tcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.166 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)