[Skip to main content](#vessel-content) # Not sending confirmation e-mail ## - **[jivesand](/forum/user/38563-jivesand "View jivesand's Profile")** - [![jivesand's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38563-jivesand "View jivesand's Profile") Topic Author - [ Offline](/forum/user/38563-jivesand) Less More - Posts: 9 - Thank you received: 2 - - 7 years 2 months ago [\#310049](#310049) by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") *[Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310049 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert")* was created by *[jivesand](/forum/user/38563-jivesand "View jivesand's Profile")* -- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert - [ ![hikashop-email.png](/forum/attachment/47511) ](/forum/attachment/47511 "...shop-email.png") [ ](/forum/attachment/47511?download=1 "...shop-email.png") - [ ![Hikashop-orderstatus.png](/forum/attachment/47512) ](/forum/attachment/47512 "...rderstatus.png") [ ](/forum/attachment/47512?download=1 "...rderstatus.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODEyNi1ub3Qtc2VuZGluZy1jb25maXJtYXRpb24tZS1tYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jivesand](/forum/user/38563-jivesand "View jivesand's Profile")** - [![jivesand's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38563-jivesand "View jivesand's Profile") Topic Author - [ Offline](/forum/user/38563-jivesand) Less More - Posts: 9 - Thank you received: 2 - - 7 years 2 months ago [\#310057](#310057) by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") Replied by *[jivesand](/forum/user/38563-jivesand "View jivesand's Profile")* on topic *[Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310057 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert")* I found the solution. Apparently I broke something with override in the html, text or preload customization. After removal, the mail including PDF invoice was sent. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODEyNi1ub3Qtc2VuZGluZy1jb25maXJtYXRpb24tZS1tYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 7 years 2 months ago [\#310052](#310052) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310052 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert")* Hi, Normally, after the status of an order changes from "created" to "confirmed", an email of the type "order status notification" is sent and it should appear in the Customers>Emails history menu. And normally, that email should contain the PDF invoice of the plugin if activated. If you don't have that order status notification in the email history, check that the email is enabled in the System>Emails menu. If it is, then it could be linked to the payment method you're using which changes the status of the order to confirmed. Which payment method are you using ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODEyNi1ub3Qtc2VuZGluZy1jb25maXJtYXRpb24tZS1tYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jivesand](/forum/user/38563-jivesand "View jivesand's Profile")** - [![jivesand's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38563-jivesand "View jivesand's Profile") Topic Author - [ Offline](/forum/user/38563-jivesand) Less More - Posts: 9 - Thank you received: 2 - - 7 years 2 months ago [\#310073](#310073) by [jivesand](/forum/user/38563-jivesand "View jivesand's Profile") Replied by *[jivesand](/forum/user/38563-jivesand "View jivesand's Profile")* on topic *[Not sending confirmation e-mail](/forum/27-checkout/898126-not-sending-confirmation-e-mail#310073 "-- HikaShop version -- : 4.2.1. -- Joomla version -- : 3.9.11 Hello, I recently purchased the Hikashop PDF invoice plugin. Unfortunately this is not sent. Now I see that the order status is confirmed, but in the 'customer email history' I only see the 'order creation notification'. I think I have to activate the confirmation mail somewhere. Can you give advice in that? I added two attachements. One of the e-mail setting and the other one of the order-status. Sincerely, Robert")* Hi Nicolas, Thanks for your quick reply. Apparently I used an override in the mail settings in the early days. After that, for years we have only used the 'order creation notification'. The process went well and apparently my own html, text or preload customization caused the 'order status notification' not to be sent. Removing the customization has solved the problem. I had overlooked that. Everything works. We are using Ccideal and that also is a good combination with Hikashop. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODEyNi1ub3Qtc2VuZGluZy1jb25maXJtYXRpb24tZS1tYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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