[Skip to main content](#vessel-content) # Product not added to the cart ## - **[thomas.boepple](/forum/user/6332-thomas-boepple "View thomas.boepple's Profile")** - [![thomas.boepple's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6332-thomas-boepple "View thomas.boepple's Profile") Topic Author - [ Offline](/forum/user/6332-thomas-boepple) Less More - Posts: 72 - Thank you received: 2 - - 7 years 2 months ago [\#310781](#310781) by [thomas.boepple](/forum/user/6332-thomas-boepple "View thomas.boepple's Profile") *[Product not added to the cart](/forum/27-checkout/898264-product-not-added-to-the-cart#310781 "-- url of the page with the problem -- : harps.com.au/index.php/hika/product/96-mono-nylon-strings -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.6 -- Browser(s) name and version -- : Chrome 76.0.3809.132 -- Error-message(debug-mod must be tuned on) -- : product not added to the cart I get 'product not added to the cart' without changing any configuration when trying to add a product. Hika shop was working fine up to today. This is the URL: harps.com.au/index.php/hika/product/96-mono-nylon-strings This looks like it only happens on the browser that I am also logged into the backend with. When I try it from Chromium or Firefox I can add the product. I can also ad it from another machine with same version Chrome What triggers this error? Regards, Thomas Boepple NiagaraIT")* was created by *[thomas.boepple](/forum/user/6332-thomas-boepple "View thomas.boepple's Profile")* -- url of the page with the problem -- : [ harps.com.au/index.php/hika/product/96-mono-nylon-strings](http://harps.com.au/index.php/hika/product/96-mono-nylon-strings) -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.6 -- Browser(s) name and version -- : Chrome 76.0.3809.132 -- Error-message(debug-mod must be tuned on) -- : product not added to the cart I get 'product not added to the cart' without changing any configuration when trying to add a product. Hika shop was working fine up to today. This is the URL: [ harps.com.au/index.php/hika/product/96-mono-nylon-strings](http://harps.com.au/index.php/hika/product/96-mono-nylon-strings) This looks like it only happens on the browser that I am also logged into the backend with. When I try it from Chromium or Firefox I can add the product. I can also ad it from another machine with same version Chrome What triggers this error? Regards, Thomas Boepple NiagaraIT Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODI2NC1wcm9kdWN0LW5vdC1hZGRlZC10by10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14300 - - 7 years 2 months ago - 7 years 2 months ago [\#310802](#310802) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product not added to the cart](/forum/27-checkout/898264-product-not-added-to-the-cart#310802 "-- url of the page with the problem -- : harps.com.au/index.php/hika/product/96-mono-nylon-strings -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.6 -- Browser(s) name and version -- : Chrome 76.0.3809.132 -- Error-message(debug-mod must be tuned on) -- : product not added to the cart I get 'product not added to the cart' without changing any configuration when trying to add a product. Hika shop was working fine up to today. This is the URL: harps.com.au/index.php/hika/product/96-mono-nylon-strings This looks like it only happens on the browser that I am also logged into the backend with. When I try it from Chromium or Firefox I can add the product. I can also ad it from another machine with same version Chrome What triggers this error? Regards, Thomas Boepple NiagaraIT")* Hi, It's hard to say. It could be that you configured some limits via the menu Products>Limits which only apply for some user groups and you reach the one of the limits for your backend user account. Last edit: 7 years 2 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODI2NC1wcm9kdWN0LW5vdC1hZGRlZC10by10aGUtY2FydD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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