[Skip to main content](#vessel-content) # checkout loop ## - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 6 years 11 months ago [\#313347](#313347) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") *[checkout loop](/forum/27-checkout/898720-checkout-loop#313347 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* was created by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* -- url of the page with the problem -- : [ www.barbaragiganti.com/shop/bags.html](https://www.barbaragiganti.com/shop/bags.html) -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 6 years 11 months ago - 6 years 11 months ago [\#313348](#313348) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[checkout loop](/forum/27-checkout/898720-checkout-loop#313348 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* Hello, Most often in this kind of issue, if your checkout is unable to reach next step, it's because an element is missing, can say more without more elements. And so, can you provide : - Your **Checkout Configuration** page screenshot (complete page will be better). - An **Url link** to see by ourselves your checkout Awaiting news from you. Regards Last edit: 6 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 6 years 10 months ago [\#313520](#313520) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[checkout loop](/forum/27-checkout/898720-checkout-loop#313520 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* Hi Philip I'm sending the link via PM Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 6 years 10 months ago [\#313522](#313522) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[checkout loop](/forum/27-checkout/898720-checkout-loop#313522 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* Hi, We tried to look into it. However, the checkout require a user account, and thus I tried creating a user account, but then I had to validate the account with the confirmation link sent by email, but there is an error displayed on your website stating that there is an error with the SMTP settings of your Joomla configuration. So I couldn't move past that. Please provide a test user account so that we can reproduce the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 6 years 10 months ago [\#313552](#313552) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[checkout loop](/forum/27-checkout/898720-checkout-loop#313552 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* Hi, sorry. I've corrected the SMTP settings and it's now working. I'm sending you a test account via PM Thanks for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 6 years 10 months ago [\#313556](#313556) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[checkout loop](/forum/27-checkout/898720-checkout-loop#313556 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* Hi, Thank you. I was able to reproduce the issue. I would recommend to turn off the "checkout legacy" setting in the HikaShop configuration in order to switch to the new checkout system instead of the legacy checkout you're now using which comes from HikaShop 1.x and is really old. That should fix the problem. If not, updating your HikaShop would be the next thing I would recommend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 6 years 10 months ago [\#313579](#313579) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[checkout loop](/forum/27-checkout/898720-checkout-loop#313579 "-- url of the page with the problem -- : www.barbaragiganti.com/shop/bags.html -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.13 Hi I made a check trying to process an order on the site and I'm currently stuck at checkout step 2. If I press NEXT, it goes back to step 1. What could be the issue?")* Salut Nicolas cela a fonctionné. Merci beaucoup! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5ODcyMC1jaGVja291dC1sb29wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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