[Skip to main content](#vessel-content) # Shipping method ## - **[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")** - [![De Genieter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58928-de-genieter "View De Genieter's Profile") Topic Author - [ Offline](/forum/user/58928-de-genieter) Less More - Posts: 17 - Thank you received: 1 - - 6 years 9 months ago [\#315053](#315053) by [De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile") *[Shipping method](/forum/27-checkout/899065-shipping-method#315053 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* was created by *[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")* -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86357 - Thank you received: 14289 - - 6 years 9 months ago [\#315056](#315056) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shipping method](/forum/27-checkout/899065-shipping-method#315056 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* Hi, Hard to say. It could be that you didn't set a weight or dimensions in the products in the cart. Or just that you didn't enter your address yet in the checkout and that shipping method requires the address of the customer, to dynamically fetch the shipping fee from the shipping platform servers. Or it could be that you restricted the shipping method based on some criteria that aren't met. A screenshot of the shipping method settings would be a good start to better understand the situation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Fleurpink](/forum/user/59104-fleurpink "View Fleurpink's Profile")** - [![Fleurpink's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59104-fleurpink "View Fleurpink's Profile") - [ Offline](/forum/user/59104-fleurpink) Less More - Posts: 2 - Thank you received: 0 - - 6 years 9 months ago - 6 years 9 months ago [\#315077](#315077) by [Fleurpink](/forum/user/59104-fleurpink "View Fleurpink's Profile") Replied by *[Fleurpink](/forum/user/59104-fleurpink "View Fleurpink's Profile")* on topic *[Shipping method](/forum/27-checkout/899065-shipping-method#315077 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* > De Genieter wrote: -- HikaShop version -- : 4.2.2 > \-- Joomla version -- : 3.9.14 > \-- PHP version -- : 5 > > I have made a shipping method, but cannot be found at check-out. While all the others are activated? > What could be the error? > [ usa today](https://dailycrossword.onl/usa-today/) [ protonmail](https://mailsafe.onl/protonmail/) > Thanks! ... It may be the case that you didn't set a weight or measurements in the items in the truck. Or on the other hand only that you didn't enter your location yet in the checkout and that delivery technique requires the location of the client, to progressively bring the transportation charge from the transportation stage servers. Last edit: 6 years 9 months ago by [Fleurpink](/forum/user/59104-fleurpink "View Fleurpink's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")** - [![De Genieter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58928-de-genieter "View De Genieter's Profile") Topic Author - [ Offline](/forum/user/58928-de-genieter) Less More - Posts: 17 - Thank you received: 1 - - 6 years 9 months ago [\#315094](#315094) by [De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile") Replied by *[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")* on topic *[Shipping method](/forum/27-checkout/899065-shipping-method#315094 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* Hereby the screenshot of shipping method. Before it was okay. But what adjustment to do in the check out, was it suddenly no longer present? Thanks in advance! *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")** - [![De Genieter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58928-de-genieter "View De Genieter's Profile") Topic Author - [ Offline](/forum/user/58928-de-genieter) Less More - Posts: 17 - Thank you received: 1 - - 6 years 9 months ago [\#315103](#315103) by [De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile") Replied by *[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")* on topic *[Shipping method](/forum/27-checkout/899065-shipping-method#315103 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* It's okay. I found it. it is indeed the better logo of the blocks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")** - [![De Genieter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58928-de-genieter "View De Genieter's Profile") Topic Author - [ Offline](/forum/user/58928-de-genieter) Less More - Posts: 17 - Thank you received: 1 - - 6 years 9 months ago [\#315104](#315104) by [De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile") Replied by *[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")* on topic *[Shipping method](/forum/27-checkout/899065-shipping-method#315104 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* It's okay. I found it. it is indeed the better logo of the blocks. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")** - [![De Genieter's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58928-de-genieter "View De Genieter's Profile") Topic Author - [ Offline](/forum/user/58928-de-genieter) Less More - Posts: 17 - Thank you received: 1 - - 6 years 9 months ago [\#315105](#315105) by [De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile") Replied by *[De Genieter](/forum/user/58928-de-genieter "View De Genieter's Profile")* on topic *[Shipping method](/forum/27-checkout/899065-shipping-method#315105 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.14 -- PHP version -- : 5 I have made a shipping method, but cannot be found at check-out. While all the others are activated? What could be the error? Thanks! ...")* It's okay. I found it. it is indeed the better logo of the blocks. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTA2NS1zaGlwcGluZy1tZXRob2Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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