[Skip to main content](#vessel-content) # unable to get custom fields to work in the checkout ## - **[iwallace](/forum/user/34516-iwallace "View iwallace's Profile")** - [![iwallace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34516-iwallace "View iwallace's Profile") Topic Author - [ Offline](/forum/user/34516-iwallace) Less More - Posts: 47 - Thank you received: 4 - - 6 years 6 months ago - 6 years 6 months ago [\#317641](#317641) by [iwallace](/forum/user/34516-iwallace "View iwallace's Profile") *[unable to get custom fields to work in the checkout](/forum/27-checkout/899583-unable-to-get-custom-fields-to-work-in-the-checkout#317641 "-- url of the page with the problem -- : kuruvita.com.au/index.php/shop/checkout -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.16 -- Browser(s) name and version -- : Chrome and firefox I have followed forum instructions to enable custom fields to allow customers to enter information during the checkout. Whilst i can get the module to work - (so the heading and the button are published) i cant get the text box or title to display. It actually worked the first time i tried it - but then when i edited the filed properties - the text box disappeared and I have tried everything to get it back including deleting and starting it again At the moment it is set to publish if a book it put in the checkout. Hope someone can help me Thanks Ian")* was created by *[iwallace](/forum/user/34516-iwallace "View iwallace's Profile")* -- url of the page with the problem -- : [ kuruvita.com.au/index.php/shop/checkout](https://kuruvita.com.au/index.php/shop/checkout) -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.16 -- Browser(s) name and version -- : Chrome and firefox I have followed forum instructions to enable custom fields to allow customers to enter information during the checkout. Whilst i can get the module to work - (so the heading and the button are published) i cant get the text box or title to display. It actually worked the first time i tried it - but then when i edited the filed properties - the text box disappeared and I have tried everything to get it back including deleting and starting it again At the moment it is set to publish if a book it put in the checkout. Hope someone can help me Thanks Ian - [ ![CustomFields.PNG](/forum/attachment/49107) ](/forum/attachment/49107 "CustomFields.PNG") [ ](/forum/attachment/49107?download=1 "CustomFields.PNG") - [ ![CustomFields2.PNG](/forum/attachment/49108) ](/forum/attachment/49108 "CustomFields2.PNG") [ ](/forum/attachment/49108?download=1 "CustomFields2.PNG") Last edit: 6 years 6 months ago by [iwallace](/forum/user/34516-iwallace "View iwallace's Profile"). Reason: adding another image of the custom field settings Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTU4My11bmFibGUtdG8tZ2V0LWN1c3RvbS1maWVsZHMtdG8td29yay1pbi10aGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86365 - Thank you received: 14297 - - 6 years 6 months ago - 6 years 6 months ago [\#317644](#317644) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[unable to get custom fields to work in the checkout](/forum/27-checkout/899583-unable-to-get-custom-fields-to-work-in-the-checkout#317644 "-- url of the page with the problem -- : kuruvita.com.au/index.php/shop/checkout -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.16 -- Browser(s) name and version -- : Chrome and firefox I have followed forum instructions to enable custom fields to allow customers to enter information during the checkout. Whilst i can get the module to work - (so the heading and the button are published) i cant get the text box or title to display. It actually worked the first time i tried it - but then when i edited the filed properties - the text box disappeared and I have tried everything to get it back including deleting and starting it again At the moment it is set to publish if a book it put in the checkout. Hope someone can help me Thanks Ian")* Hi, I see that you limited your field to only some category of products. So make sure that the product you're testing with is in that category. Otherwise, the custom field will be discarded. Also, please check that you have the "Fields" view in your "Checkout workflow" and that your custom order field is selected in that view. Last edit: 6 years 6 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTU4My11bmFibGUtdG8tZ2V0LWN1c3RvbS1maWVsZHMtdG8td29yay1pbi10aGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[iwallace](/forum/user/34516-iwallace "View iwallace's Profile")** - [![iwallace's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34516-iwallace "View iwallace's Profile") Topic Author - [ Offline](/forum/user/34516-iwallace) Less More - Posts: 47 - Thank you received: 4 - - 6 years 6 months ago [\#317699](#317699) by [iwallace](/forum/user/34516-iwallace "View iwallace's Profile") Replied by *[iwallace](/forum/user/34516-iwallace "View iwallace's Profile")* on topic *[unable to get custom fields to work in the checkout](/forum/27-checkout/899583-unable-to-get-custom-fields-to-work-in-the-checkout#317699 "-- url of the page with the problem -- : kuruvita.com.au/index.php/shop/checkout -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.16 -- PHP version -- : 7.3.16 -- Browser(s) name and version -- : Chrome and firefox I have followed forum instructions to enable custom fields to allow customers to enter information during the checkout. Whilst i can get the module to work - (so the heading and the button are published) i cant get the text box or title to display. It actually worked the first time i tried it - but then when i edited the filed properties - the text box disappeared and I have tried everything to get it back including deleting and starting it again At the moment it is set to publish if a book it put in the checkout. Hope someone can help me Thanks Ian")* Thanks Nicolas, i had failed to stipulate the custom field in the checkout workflow thanks for the reminder much appreciated Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTU4My11bmFibGUtdG8tZ2V0LWN1c3RvbS1maWVsZHMtdG8td29yay1pbi10aGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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