[Skip to main content](#vessel-content) # error when customer trys to login ## - **[Polleke](/forum/user/39281-polleke "View Polleke's Profile")** - [![Polleke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39281-polleke "View Polleke's Profile") Topic Author - [ Offline](/forum/user/39281-polleke) Less More - Posts: 88 - Thank you received: 2 - - 6 years 5 months ago - 6 years 5 months ago [\#319129](#319129) by [Polleke](/forum/user/39281-polleke "View Polleke's Profile") *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319129 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* was created by *[Polleke](/forum/user/39281-polleke "View Polleke's Profile")* -- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: [ ![hikashop_13.JPG](/forum/attachment/49369) ](/forum/attachment/49369 "hikashop_13.JPG") What could be wrong ? regards Jan - [ ![hikashop_13.JPG](/forum/attachment/49369) ](/forum/attachment/49369 "hikashop_13.JPG") [ ](/forum/attachment/49369?download=1 "hikashop_13.JPG") Last edit: 6 years 5 months ago by [Polleke](/forum/user/39281-polleke "View Polleke's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 6 years 5 months ago [\#319135](#319135) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319135 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* Hi, It's because you're using the old checkout from HikaShop 1.x and 2.x, which isn't compatible with PHP 7.3. Turn off the "checkout legacy" setting under the advanced tab of the HikaShop configuration to switch to the new checkout and it will work fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Polleke](/forum/user/39281-polleke "View Polleke's Profile")** - [![Polleke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39281-polleke "View Polleke's Profile") Topic Author - [ Offline](/forum/user/39281-polleke) Less More - Posts: 88 - Thank you received: 2 - - 6 years 5 months ago [\#319215](#319215) by [Polleke](/forum/user/39281-polleke "View Polleke's Profile") Replied by *[Polleke](/forum/user/39281-polleke "View Polleke's Profile")* on topic *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319215 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* Hi Nicolas, yes it works. But. now the styling is all wrong. [ ![hikashop_14.JPG](/forum/attachment/49390) ](/forum/attachment/49390 "hikashop_14.JPG") regards Jan - [ ![hikashop_14.JPG](/forum/attachment/49390) ](/forum/attachment/49390 "hikashop_14.JPG") [ ](/forum/attachment/49390?download=1 "hikashop_14.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 6 years 5 months ago [\#319235](#319235) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319235 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* Hi, This just looks like it needs a bit of CSS. I checked your website but I couldn't find any way to access the checkout. I went to the page vereniging-2/aanmelden-activiteiten but the products are not sold so I can't add them to the cart. Could you provide precise instructions to access the checkout so that I could look at the situation with the CSS there ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Polleke](/forum/user/39281-polleke "View Polleke's Profile")** - [![Polleke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39281-polleke "View Polleke's Profile") Topic Author - [ Offline](/forum/user/39281-polleke) Less More - Posts: 88 - Thank you received: 2 - - 6 years 5 months ago - 6 years 5 months ago [\#319263](#319263) by [Polleke](/forum/user/39281-polleke "View Polleke's Profile") Replied by *[Polleke](/forum/user/39281-polleke "View Polleke's Profile")* on topic *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319263 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* Hi Nicolas, Thanks for you response. You can find the shop here: [ www.amaliavansolms.org/eshop2](https://www.amaliavansolms.org/eshop2) I will send you a user by PM. regards Jan By the way, is it possible to remove the 1 newsletter checkbox ? Or both Last edit: 6 years 5 months ago by [Polleke](/forum/user/39281-polleke "View Polleke's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 6 years 5 months ago [\#319265](#319265) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319265 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* Hi, You can add such CSS on your website and it will display properly: Code: } .hikashop_checkout_login .hkc-sm-4 { width: 100% !important; text-align: left !important; } @media (min-width:768px) { div#hikashop_checkout_registration { margin-left: 100px; } } [ www.hikashop.com/support/documentation/1...ize-the-display.html](https://www.hikashop.com/support/documentation/153-customize-the-display.html) Regarding the checkboxes, they are added by the AcyMailing (auto)subscribe plugin. So you'll need to configure AcyMailing to change that. I would recommend to contact AcyMailing's support regarding this in order to get the exact steps to do what you want with these checkboxes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Polleke](/forum/user/39281-polleke "View Polleke's Profile")** - [![Polleke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39281-polleke "View Polleke's Profile") Topic Author - [ Offline](/forum/user/39281-polleke) Less More - Posts: 88 - Thank you received: 2 - - 6 years 5 months ago [\#319335](#319335) by [Polleke](/forum/user/39281-polleke "View Polleke's Profile") Replied by *[Polleke](/forum/user/39281-polleke "View Polleke's Profile")* on topic *[error when customer trys to login](/forum/27-checkout/899862-error-when-customer-trys-to-login#319335 "-- HikaShop version -- : 4.2.3 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Firefox Hi when a customer trys to go to the checkout and he has to login he gets this screen: What could be wrong ? regards Jan")* Hi Nicolas, great job.. Problem solved. Thank you very much regards Jan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg2Mi1lcnJvci13aGVuLWN1c3RvbWVyLXRyeXMtdG8tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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