[Skip to main content](#vessel-content) # email customer ## - **[luppe](/forum/user/13263-luppe "View luppe's Profile")** - [![luppe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13263-luppe "View luppe's Profile") Topic Author - [ Offline](/forum/user/13263-luppe) - keep going Less More - Posts: 80 - Thank you received: 2 - - - - [](http://www.sanitair-installatie.be) - 6 years 5 months ago [\#319255](#319255) by [luppe](/forum/user/13263-luppe "View luppe's Profile") *[email customer](/forum/27-checkout/899894-email-customer#319255 "-- url of the page with the problem -- : brouwerij-luypaerts-eshop.be/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : 81.0.4044.129 I don't get the mail as a customer admin mail I get also if I change to confirmed or shipped only get it as admin I have mollie set the same as my live site and there it works try other payment by delivery dit not do anything the mails are made in hikashop but I didn't receive them try it with registration and as gast no result Site Login in joomla allowed thanks for your help")* was created by *[luppe](/forum/user/13263-luppe "View luppe's Profile")* -- url of the page with the problem -- : [ brouwerij-luypaerts-eshop.be/](https://brouwerij-luypaerts-eshop.be/) -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : 81.0.4044.129 I don't get the mail as a customer admin mail I get also if I change to confirmed or shipped only get it as admin I have mollie set the same as my live site and there it works try other payment by delivery dit not do anything the mails are made in hikashop but I didn't receive them try it with registration and as gast no result Site Login in joomla allowed thanks for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg5NC1lbWFpbC1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 6 years 5 months ago [\#319259](#319259) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[email customer](/forum/27-checkout/899894-email-customer#319259 "-- url of the page with the problem -- : brouwerij-luypaerts-eshop.be/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : 81.0.4044.129 I don't get the mail as a customer admin mail I get also if I change to confirmed or shipped only get it as admin I have mollie set the same as my live site and there it works try other payment by delivery dit not do anything the mails are made in hikashop but I didn't receive them try it with registration and as gast no result Site Login in joomla allowed thanks for your help")* Hi, If you see the emails generated in the menu Customers>Emails history but you don't receive them, and that it works with emails sent to others, I would recommend to first check that they don't end up in your spam folder. Also, it would be great to either check the log of your email server or ask your hosting to do so for one such email (you can give them a screenshot of the email details in the Customers>Emails history) as the issue should be logged in the email server log if the mail couldn't be delivered by the email server. The following user(s) said Thank You: [luppe](/forum/user/13263-luppe "View luppe's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg5NC1lbWFpbC1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[luppe](/forum/user/13263-luppe "View luppe's Profile")** - [![luppe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13263-luppe "View luppe's Profile") Topic Author - [ Offline](/forum/user/13263-luppe) - keep going Less More - Posts: 80 - Thank you received: 2 - - - - [](http://www.sanitair-installatie.be) - 6 years 5 months ago [\#319486](#319486) by [luppe](/forum/user/13263-luppe "View luppe's Profile") Replied by *[luppe](/forum/user/13263-luppe "View luppe's Profile")* on topic *[email customer](/forum/27-checkout/899894-email-customer#319486 "-- url of the page with the problem -- : brouwerij-luypaerts-eshop.be/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : 81.0.4044.129 I don't get the mail as a customer admin mail I get also if I change to confirmed or shipped only get it as admin I have mollie set the same as my live site and there it works try other payment by delivery dit not do anything the mails are made in hikashop but I didn't receive them try it with registration and as gast no result Site Login in joomla allowed thanks for your help")* Thanks for the help I contacted the hosting company and it seems that I have to send it with the same mail address of the domain Info@mydomain.com The artikel in dutch; Wat is de restrictie? Het e-mailadres van de afzender moet zijn aangemaakt in DirectAdmin als e-mailadres. Indien er gebruik gemaakt wordt van een externe maildienst, dan dient daar ook de mailbox te bestaan. Daarnaast dient het e-mailadres van de afzender overeen te komen met het domein vanaf waar de e-mail verstuurd wordt. U kunt dus in de mail() PHP functie niet een e-mail sturen met afzender 'piet@gmail.com'. We raden u aan om te gaan mailen over het 'info@uwdomein.nl' adres. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg5NC1lbWFpbC1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 6 years 5 months ago [\#319488](#319488) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[email customer](/forum/27-checkout/899894-email-customer#319488 "-- url of the page with the problem -- : brouwerij-luypaerts-eshop.be/ -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3 -- Browser(s) name and version -- : 81.0.4044.129 I don't get the mail as a customer admin mail I get also if I change to confirmed or shipped only get it as admin I have mollie set the same as my live site and there it works try other payment by delivery dit not do anything the mails are made in hikashop but I didn't receive them try it with registration and as gast no result Site Login in joomla allowed thanks for your help")* Hi, Then yes, you need to change the "from address" setting in the HikaShop configuration to an email address you have created with your hosting company ending with @mydomain.com Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg5OTg5NC1lbWFpbC1jdXN0b21lcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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