[Skip to main content](#vessel-content) # Taking time to create order in the last step of checkout process. ## - **[chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile")** - [![chetan-harrier's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile") Topic Author - [ Offline](/forum/user/59682-chetan-harrier) Less More - Posts: 13 - Thank you received: 0 - - 6 years 3 months ago [\#322895](#322895) by [chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile") *[Taking time to create order in the last step of checkout process.](/forum/27-checkout/900577-taking-time-to-create-order-in-the-last-step-of-checkout-process#322895 "-- HikaShop version -- : HikaShop Business: 4.3.0 -- Joomla version -- : Joomla! 3.9.19 Stable -- PHP version -- : 7.3.19 -- Browser(s) name and version -- : Google Chrome Hi, We are facing issue while checkout in the last step. Order is not creating and it is only showing spinner in the last step of checkout process. It it taking time to redirect to the next process which is payment gateway. After checkout we are redirecting user to the third party payment gateway url. But it is showing loading with the spinner and after some 20 to 25 minutes it is redirecting to payment page. Please check and let me know any solution to reduce the loading time and the reason why it is taking too much time to create order and redirection. Thanks in advance!")* was created by *[chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile")* -- HikaShop version -- : HikaShop Business: 4.3.0 -- Joomla version -- : Joomla! 3.9.19 Stable -- PHP version -- : 7.3.19 -- Browser(s) name and version -- : Google Chrome Hi, We are facing issue while checkout in the last step. Order is not creating and it is only showing spinner in the last step of checkout process. It it taking time to redirect to the next process which is payment gateway. After checkout we are redirecting user to the third party payment gateway url. But it is showing loading with the spinner and after some 20 to 25 minutes it is redirecting to payment page. Please check and let me know any solution to reduce the loading time and the reason why it is taking too much time to create order and redirection. Thanks in advance! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDU3Ny10YWtpbmctdGltZS10by1jcmVhdGUtb3JkZXItaW4tdGhlLWxhc3Qtc3RlcC1vZi1jaGVja291dC1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 6 years 3 months ago [\#322912](#322912) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Taking time to create order in the last step of checkout process.](/forum/27-checkout/900577-taking-time-to-create-order-in-the-last-step-of-checkout-process#322912 "-- HikaShop version -- : HikaShop Business: 4.3.0 -- Joomla version -- : Joomla! 3.9.19 Stable -- PHP version -- : 7.3.19 -- Browser(s) name and version -- : Google Chrome Hi, We are facing issue while checkout in the last step. Order is not creating and it is only showing spinner in the last step of checkout process. It it taking time to redirect to the next process which is payment gateway. After checkout we are redirecting user to the third party payment gateway url. But it is showing loading with the spinner and after some 20 to 25 minutes it is redirecting to payment page. Please check and let me know any solution to reduce the loading time and the reason why it is taking too much time to create order and redirection. Thanks in advance!")* Hi, This indicates that you have something contacting a server when the order is being created, and waiting for an answer which doesn't come and after the timeout, it stops waiting for the answer and continue the process. It could be: - the payment plugin itself (which one are you using ? How did you configure it ? Could you provide a screenshot ?) - the shipping plugin of the shipping method selected if any (which one are you using ? How did you configure it ? Could you provide a screenshot ?) - the connection with the email server to send the emails (can you confirm that you can send a test email via the Joomla email configuration ? And did you add any attachment to your HikaShop emails ? it could slow down the sending of the emails if it needs to send the attachment to the email server and the attachment is a big file) - any other plugin that need to connect to an external server after the creation of an order (a tax plugin like taxcloud, a accounting software, etc). Did you activate any plugin or other extension linked with HikaShop ? The following user(s) said Thank You: [chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDU3Ny10YWtpbmctdGltZS10by1jcmVhdGUtb3JkZXItaW4tdGhlLWxhc3Qtc3RlcC1vZi1jaGVja291dC1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile")** - [![chetan-harrier's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile") Topic Author - [ Offline](/forum/user/59682-chetan-harrier) Less More - Posts: 13 - Thank you received: 0 - - 6 years 3 months ago [\#322946](#322946) by [chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile") Replied by *[chetan-harrier](/forum/user/59682-chetan-harrier "View chetan-harrier's Profile")* on topic *[Taking time to create order in the last step of checkout process.](/forum/27-checkout/900577-taking-time-to-create-order-in-the-last-step-of-checkout-process#322946 "-- HikaShop version -- : HikaShop Business: 4.3.0 -- Joomla version -- : Joomla! 3.9.19 Stable -- PHP version -- : 7.3.19 -- Browser(s) name and version -- : Google Chrome Hi, We are facing issue while checkout in the last step. Order is not creating and it is only showing spinner in the last step of checkout process. It it taking time to redirect to the next process which is payment gateway. After checkout we are redirecting user to the third party payment gateway url. But it is showing loading with the spinner and after some 20 to 25 minutes it is redirecting to payment page. Please check and let me know any solution to reduce the loading time and the reason why it is taking too much time to create order and redirection. Thanks in advance!")* Hi, Now it is fixed by changing the firewall inbound configuration on the server. It was due to the firewall setting which does not allow us to send SMTP email and it was loading and loading. We have changed firewall inbound and outbound configuration of our server and it is fixed. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDU3Ny10YWtpbmctdGltZS10by1jcmVhdGUtb3JkZXItaW4tdGhlLWxhc3Qtc3RlcC1vZi1jaGVja291dC1wcm9jZXNzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.056 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)