[Skip to main content](#vessel-content) # Error 500 at checkout ## - **[mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile")** - [![mrhossein's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56795-mrhossein "View mrhossein's Profile") Topic Author - [ Offline](/forum/user/56795-mrhossein) Less More - Posts: 34 - Thank you received: 4 - - 6 years 1 month ago [\#324069](#324069) by [mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile") *[Error 500 at checkout](/forum/27-checkout/900819-error-500-at-checkout#324069 "-- url of the page with the problem -- : alamebartar.ir/payment -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.3 -- Error-message(debug-mod must be tuned on) -- : 500 Hello. At the payment stage, the guest user is faced with a white screen with an error of 500. Member users will see this page, but the process of adding the product to the cart until the final payment is very slow. I did not notice this happened after the update to version 4.3 or after the transfer to the new server. Many changes have been made that make it impossible to restore the previous backup. please help. Thank.")* was created by *[mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile")* -- url of the page with the problem -- : [ alamebartar.ir/payment](https://alamebartar.ir/payment) -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.3 -- Error-message(debug-mod must be tuned on) -- : 500 Hello. At the payment stage, the guest user is faced with a white screen with an error of 500. Member users will see this page, but the process of adding the product to the cart until the final payment is very slow. I did not notice this happened after the update to version 4.3 or after the transfer to the new server. Many changes have been made that make it impossible to restore the previous backup. please help. Thank. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDgxOS1lcnJvci01MDAtYXQtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 1 month ago [\#324091](#324091) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Error 500 at checkout](/forum/27-checkout/900819-error-500-at-checkout#324091 "-- url of the page with the problem -- : alamebartar.ir/payment -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.3 -- Error-message(debug-mod must be tuned on) -- : 500 Hello. At the payment stage, the guest user is faced with a white screen with an error of 500. Member users will see this page, but the process of adding the product to the cart until the final payment is very slow. I did not notice this happened after the update to version 4.3 or after the transfer to the new server. Many changes have been made that make it impossible to restore the previous backup. please help. Thank.")* Hello, I would recommend to activate first the "error reporting" and "debug mode" settings of the Joomla configuration. That will then display an error message on that page which will help us and you better understand what's going on and provide a solution. Kind regards, Mohamed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDgxOS1lcnJvci01MDAtYXQtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile")** - [![mrhossein's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56795-mrhossein "View mrhossein's Profile") Topic Author - [ Offline](/forum/user/56795-mrhossein) Less More - Posts: 34 - Thank you received: 4 - - 6 years 1 month ago [\#324293](#324293) by [mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile") Replied by *[mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile")* on topic *[Error 500 at checkout](/forum/27-checkout/900819-error-500-at-checkout#324293 "-- url of the page with the problem -- : alamebartar.ir/payment -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.3 -- Error-message(debug-mod must be tuned on) -- : 500 Hello. At the payment stage, the guest user is faced with a white screen with an error of 500. Member users will see this page, but the process of adding the product to the cart until the final payment is very slow. I did not notice this happened after the update to version 4.3 or after the transfer to the new server. Many changes have been made that make it impossible to restore the previous backup. please help. Thank.")* > Mohamed Thelji wrote: Hello, > > I would recommend to activate first the "error reporting" and "debug mode" settings of the Joomla configuration. > That will then display an error message on that page which will help us and you better understand what's going on and provide a solution. > > Kind regards, > Mohamed It is very interesting to me that when I turn on troubleshooting, the transfer to the payment page takes place. Also, this section works when the user is logged in, but the guest user cannot complete his purchase. I turn on troubleshooting for you to check. I really do not like to redesign my website.:S Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDgxOS1lcnJvci01MDAtYXQtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile")** - [![mrhossein's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56795-mrhossein "View mrhossein's Profile") Topic Author - [ Offline](/forum/user/56795-mrhossein) Less More - Posts: 34 - Thank you received: 4 - - 6 years 1 month ago [\#324294](#324294) by [mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile") Replied by *[mrhossein](/forum/user/56795-mrhossein "View mrhossein's Profile")* on topic *[Error 500 at checkout](/forum/27-checkout/900819-error-500-at-checkout#324294 "-- url of the page with the problem -- : alamebartar.ir/payment -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.3 -- Error-message(debug-mod must be tuned on) -- : 500 Hello. At the payment stage, the guest user is faced with a white screen with an error of 500. Member users will see this page, but the process of adding the product to the cart until the final payment is very slow. I did not notice this happened after the update to version 4.3 or after the transfer to the new server. Many changes have been made that make it impossible to restore the previous backup. please help. Thank.")* Link to an active product for trial purchase [ alamebartar.ir/man-1](https://alamebartar.ir/man-1) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDgxOS1lcnJvci01MDAtYXQtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 6 years 1 month ago [\#324297](#324297) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 500 at checkout](/forum/27-checkout/900819-error-500-at-checkout#324297 "-- url of the page with the problem -- : alamebartar.ir/payment -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.21 -- PHP version -- : 7.3 -- Error-message(debug-mod must be tuned on) -- : 500 Hello. At the payment stage, the guest user is faced with a white screen with an error of 500. Member users will see this page, but the process of adding the product to the cart until the final payment is very slow. I did not notice this happened after the update to version 4.3 or after the transfer to the new server. Many changes have been made that make it impossible to restore the previous backup. please help. Thank.")* Hi, If you don't always get the 500 error and you're not able to reproduce it with the debug activated, then please check the PHP error log of your hosting. It will contain the fatal error message corresponding to that 500 error message, with the file and line where the error happened. That's crutial information to be able to understand what's going on. If you don't know how to check your PHP error log, you need to ask your hosting support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMDgxOS1lcnJvci01MDAtYXQtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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