[Skip to main content](#vessel-content) # Discount virtual coupon userpoint not apply ## - **[consultech](/forum/user/13290-consultech "View consultech's Profile")** - [![consultech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13290-consultech "View consultech's Profile") Topic Author - [ Offline](/forum/user/13290-consultech) Less More - Posts: 54 - Thank you received: 2 - - 5 years 11 months ago [\#326344](#326344) by [consultech](/forum/user/13290-consultech "View consultech's Profile") *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326344 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* was created by *[consultech](/forum/user/13290-consultech "View consultech's Profile")* -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards, - [ ![Capture.JPG](/forum/attachment/51201) ](/forum/attachment/51201 "Capture.JPG") [ ](/forum/attachment/51201?download=1 "Capture.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14300 - - 5 years 11 months ago [\#326356](#326356) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326356 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hi, Could you provide a screenshot of the both the user points payment method via the System>Payment methods menu and the user points plugin via the System>Plugins menu ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[consultech](/forum/user/13290-consultech "View consultech's Profile")** - [![consultech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13290-consultech "View consultech's Profile") Topic Author - [ Offline](/forum/user/13290-consultech) Less More - Posts: 54 - Thank you received: 2 - - 5 years 11 months ago [\#326370](#326370) by [consultech](/forum/user/13290-consultech "View consultech's Profile") Replied by *[consultech](/forum/user/13290-consultech "View consultech's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326370 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Thank-you Nicolas, Here the screenshots for my actual configuration in both (plugin /payment method): I Hope this help you to solve my problem. - [ ![payment_method.JPG](/forum/attachment/51209) ](/forum/attachment/51209 "...ent_method.JPG") [ ](/forum/attachment/51209?download=1 "...ent_method.JPG") - [ ![hikashop_userpoint_plg.JPG](/forum/attachment/51210) ](/forum/attachment/51210 "...rpoint_plg.JPG") [ ](/forum/attachment/51210?download=1 "...rpoint_plg.JPG") - [ ![hikashop_userpoint_plg_sub.JPG](/forum/attachment/51211) ](/forum/attachment/51211 "...nt_plg_sub.JPG") [ ](/forum/attachment/51211?download=1 "...nt_plg_sub.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 11 months ago - 5 years 11 months ago [\#326416](#326416) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326416 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hello, Please, can you try in your **HikaShop User Points** plugin to define the "**Valid order statuses**" with your confirmed order status. In order to check every possibilities can you provide your order statuses listing (**System** dropdown => **Order Statuses**). Awaiting news from you to progress on your subject. Regards Last edit: 5 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[consultech](/forum/user/13290-consultech "View consultech's Profile")** - [![consultech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13290-consultech "View consultech's Profile") Topic Author - [ Offline](/forum/user/13290-consultech) Less More - Posts: 54 - Thank you received: 2 - - 5 years 11 months ago [\#326506](#326506) by [consultech](/forum/user/13290-consultech "View consultech's Profile") Replied by *[consultech](/forum/user/13290-consultech "View consultech's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326506 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hello, Thank-you Nicolas. Still not working with this order statuses field filled with this values : confirmed,shipped,factory,TRANSAX_YES screenshot here with all order statuses. regards, - [ ![Capture_2020-11-26.JPG](/forum/attachment/51242) ](/forum/attachment/51242 "...2020-11-26.JPG") [ ](/forum/attachment/51242?download=1 "...2020-11-26.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 11 months ago - 5 years 11 months ago [\#326543](#326543) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326543 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hello, Then can you provide **backend & url link references** (with full access) in order to process some tests by ourselves. Use the **[ Contact us](https://www.hikashop.com/support/contact-us.html)** form to provide these references, and add an **Url link to this topic** in your message. Awaiting news from you to be able to progress. Regards Last edit: 5 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[consultech](/forum/user/13290-consultech "View consultech's Profile")** - [![consultech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13290-consultech "View consultech's Profile") Topic Author - [ Offline](/forum/user/13290-consultech) Less More - Posts: 54 - Thank you received: 2 - - 5 years 11 months ago [\#326574](#326574) by [consultech](/forum/user/13290-consultech "View consultech's Profile") Replied by *[consultech](/forum/user/13290-consultech "View consultech's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326574 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hello, It's done. regards. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 11 months ago [\#326591](#326591) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326591 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hello, We have received your references but unfortunately these references don't allow us to reach your backend. Can you double check references, and do the required to allow us to successfully reach your settings. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 11 months ago - 5 years 11 months ago [\#326753](#326753) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326753 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hello, We analyzed your configuration and everything seems to well configured so far, but we were able to see your issue. Our theory, is maybe that this issue come from some override on your **checkout override view**. Now, to be sure of it, as it's a site in production, I let you process some tests with a **default template** like ProtoStar. Awaiting news from you. Regards Last edit: 5 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[consultech](/forum/user/13290-consultech "View consultech's Profile")** - [![consultech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13290-consultech "View consultech's Profile") Topic Author - [ Offline](/forum/user/13290-consultech) Less More - Posts: 54 - Thank you received: 2 - - 5 years 11 months ago [\#326804](#326804) by [consultech](/forum/user/13290-consultech "View consultech's Profile") Replied by *[consultech](/forum/user/13290-consultech "View consultech's Profile")* on topic *[Discount virtual coupon userpoint not apply](/forum/27-checkout/901302-discount-virtual-coupon-userpoint-not-apply#326804 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.3 Hi, I have configured (I hope correctly) the userpoint plugins, all works perfectly execept at checkout process when user choosing to spend userpoint to reduce the order, the virtual coupon is correctly show at the end but not apply ! Regards,")* Hi philippe, Thank-you to spend your time. I have change the default template to protostar in checkout pages on my sandbox server with copy of entire website and issue still the same... I try to search too and I don't know why. My client don't want fidelity points as payement methode and it's a problem. Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMTMwMi1kaXNjb3VudC12aXJ0dWFsLWNvdXBvbi11c2VycG9pbnQtbm90LWFwcGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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