[Skip to main content](#vessel-content) # Cannot create new client account ## - **[digitanie](/forum/user/60272-digitanie "View digitanie's Profile")** - [![digitanie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60272-digitanie "View digitanie's Profile") Topic Author - [ Offline](/forum/user/60272-digitanie) Less More - Posts: 3 - Thank you received: 0 - - 5 years 6 months ago [\#332165](#332165) by [digitanie](/forum/user/60272-digitanie "View digitanie's Profile") *[Cannot create new client account](/forum/27-checkout/902483-cannot-create-new-client-account#332165 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Error-message(debug-mod must be tuned on) -- : Avertissement Vous devez indiquer un mot de passe! Hi there, My Hikashop checkout process stalls at the Create an Account stage. Whatever a new user tries to create an account they are sent back to the homepage with an error message : Avertissement - Vous devez indiquer un mot de passe! (it's a French site). What's odd is that the Hikashop Client account and the Joomla User account are, in fact, created during this process. I've tried this with the simplified account option, which doesn't ask for a password, and get the same results. I hope you can help me with this - been working on the problem for days, trying every option... Thanks, Tim PS - No problem providing back-end access if required.")* was created by *[digitanie](/forum/user/60272-digitanie "View digitanie's Profile")* -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Error-message(debug-mod must be tuned on) -- : Avertissement Vous devez indiquer un mot de passe! Hi there, My Hikashop checkout process stalls at the Create an Account stage. Whatever a new user tries to create an account they are sent back to the homepage with an error message : Avertissement - Vous devez indiquer un mot de passe! (it's a French site). What's odd is that the Hikashop Client account and the Joomla User account are, in fact, created during this process. I've tried this with the simplified account option, which doesn't ask for a password, and get the same results. I hope you can help me with this - been working on the problem for days, trying every option... Thanks, Tim PS - No problem providing back-end access if required. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMjQ4My1jYW5ub3QtY3JlYXRlLW5ldy1jbGllbnQtYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 6 months ago [\#332170](#332170) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot create new client account](/forum/27-checkout/902483-cannot-create-new-client-account#332170 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Error-message(debug-mod must be tuned on) -- : Avertissement Vous devez indiquer un mot de passe! Hi there, My Hikashop checkout process stalls at the Create an Account stage. Whatever a new user tries to create an account they are sent back to the homepage with an error message : Avertissement - Vous devez indiquer un mot de passe! (it's a French site). What's odd is that the Hikashop Client account and the Joomla User account are, in fact, created during this process. I've tried this with the simplified account option, which doesn't ask for a password, and get the same results. I hope you can help me with this - been working on the problem for days, trying every option... Thanks, Tim PS - No problem providing back-end access if required.")* Hi, If I access the registration page of Joomla (vuia the "connexion" link and then the "créer un compte" link) and register, I then get redirected to the homepage and I can see that I'm automatically logged in to Joomla. That's not a capability of Joomla by default as far as I know. Normally, I should see a page with a thank you message and still be logged out. So I think that you must have some kind of extension (probably a plugin) which automatically logs in the user after the registration and which must mess with HikaShop's registration process as it doesn't find the information it expects when trying to do the auto login since we're using different names for the input fields in the registration form of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMjQ4My1jYW5ub3QtY3JlYXRlLW5ldy1jbGllbnQtYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[digitanie](/forum/user/60272-digitanie "View digitanie's Profile")** - [![digitanie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60272-digitanie "View digitanie's Profile") Topic Author - [ Offline](/forum/user/60272-digitanie) Less More - Posts: 3 - Thank you received: 0 - - 5 years 6 months ago [\#332175](#332175) by [digitanie](/forum/user/60272-digitanie "View digitanie's Profile") Replied by *[digitanie](/forum/user/60272-digitanie "View digitanie's Profile")* on topic *[Cannot create new client account](/forum/27-checkout/902483-cannot-create-new-client-account#332175 "-- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Error-message(debug-mod must be tuned on) -- : Avertissement Vous devez indiquer un mot de passe! Hi there, My Hikashop checkout process stalls at the Create an Account stage. Whatever a new user tries to create an account they are sent back to the homepage with an error message : Avertissement - Vous devez indiquer un mot de passe! (it's a French site). What's odd is that the Hikashop Client account and the Joomla User account are, in fact, created during this process. I've tried this with the simplified account option, which doesn't ask for a password, and get the same results. I hope you can help me with this - been working on the problem for days, trying every option... Thanks, Tim PS - No problem providing back-end access if required.")* Hi Nicolas, You found the problem...! We had an old plugin installed on the site, Webemus - Autologin, which was blocking the checkout process for new customers. Thank you so much for your help. Tim Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMjQ4My1jYW5ub3QtY3JlYXRlLW5ldy1jbGllbnQtYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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