[Skip to main content](#vessel-content) # Checkout fields info dissapear ## - **[jushavl](/forum/user/45221-jushavl "View jushavl's Profile")** - [![jushavl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45221-jushavl "View jushavl's Profile") Topic Author - [ Offline](/forum/user/45221-jushavl) Less More - Posts: 9 - Thank you received: 1 - - 5 years 5 months ago [\#332794](#332794) by [jushavl](/forum/user/45221-jushavl "View jushavl's Profile") *[Checkout fields info dissapear](/forum/27-checkout/902623-checkout-fields-info-dissapear#332794 "-- HikaShop version -- : 4.4.2 Business -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Browser(s) name and version -- : Google Chrome 90.0.4430.212 Hi! After update from 4.2 to 4.4.2 i have a problem with order form Step 2 in order form contains "Fields", "Shipping", "Payment" I fill out "Fields", then when i choose "Shipping" or "Payment", "Fields" update and all information dissapears. Screenshots and video(in .zip) below) Thanks!")* was created by *[jushavl](/forum/user/45221-jushavl "View jushavl's Profile")* -- HikaShop version -- : 4.4.2 Business -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Browser(s) name and version -- : Google Chrome 90.0.4430.212 Hi! After update from 4.2 to 4.4.2 i have a problem with order form Step 2 in order form contains "Fields", "Shipping", "Payment" I fill out "Fields", then when i choose "Shipping" or "Payment", "Fields" update and all information dissapears. Screenshots and video(in .zip) below) Thanks! [ ![step1.JPG](/forum/attachment/52770) ](/forum/attachment/52770 "step1.JPG") [ ![step2.JPG](/forum/attachment/52771) ](/forum/attachment/52771 "step2.JPG") *This attachment is hidden for guests. Please log in or register to see it.* [ ![sc1.JPG](/forum/attachment/52774) ](/forum/attachment/52774 "sc1.JPG") [ ![sc2.JPG](/forum/attachment/52773) ](/forum/attachment/52773 "sc2.JPG") [ ![payment.JPG](/forum/attachment/52775) ](/forum/attachment/52775 "payment.JPG") [ ![shipping.JPG](/forum/attachment/52776) ](/forum/attachment/52776 "shipping.JPG") - [ ![step1.JPG](/forum/attachment/52770) ](/forum/attachment/52770 "step1.JPG") [ ](/forum/attachment/52770?download=1 "step1.JPG") - [ ![step2.JPG](/forum/attachment/52771) ](/forum/attachment/52771 "step2.JPG") [ ](/forum/attachment/52771?download=1 "step2.JPG") - [ ![sc2.JPG](/forum/attachment/52773) ](/forum/attachment/52773 "sc2.JPG") [ ](/forum/attachment/52773?download=1 "sc2.JPG") - [ ![sc1.JPG](/forum/attachment/52774) ](/forum/attachment/52774 "sc1.JPG") [ ](/forum/attachment/52774?download=1 "sc1.JPG") - [ ![payment.JPG](/forum/attachment/52775) ](/forum/attachment/52775 "payment.JPG") [ ](/forum/attachment/52775?download=1 "payment.JPG") - [ ![shipping.JPG](/forum/attachment/52776) ](/forum/attachment/52776 "shipping.JPG") [ ](/forum/attachment/52776?download=1 "shipping.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMjYyMy1jaGVja291dC1maWVsZHMtaW5mby1kaXNzYXBlYXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 5 years 5 months ago [\#332808](#332808) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout fields info dissapear](/forum/27-checkout/902623-checkout-fields-info-dissapear#332808 "-- HikaShop version -- : 4.4.2 Business -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Browser(s) name and version -- : Google Chrome 90.0.4430.212 Hi! After update from 4.2 to 4.4.2 i have a problem with order form Step 2 in order form contains "Fields", "Shipping", "Payment" I fill out "Fields", then when i choose "Shipping" or "Payment", "Fields" update and all information dissapears. Screenshots and video(in .zip) below) Thanks!")* Hi, Ah yes, I see what you're talking about. We've added a few releases ago the possibility to restrict custom fields of the "order" table based on the selected shipping and payment method. This means that when the shipping method or payment method changes, we need to refresh the custom fields area. If you don't want/need that, you'll want to edit the file checkout / show_block_fields.php via the menu Display>Views and change the line: Code: window.Oby.registerAjax(['checkout.fields.updated','cart.updated','checkout.shipping.changed','checkout.payment.changed'], function(params){ to: Code: window.Oby.registerAjax(['checkout.fields.updated','cart.updated'], function(params){ Another solution would be to move the fields and the shipping/payment selection views on different steps, or to place the fields view after the payment/shipping views so that the customer enters his data after selecting the shipping/payment method. The following user(s) said Thank You: [jushavl](/forum/user/45221-jushavl "View jushavl's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMjYyMy1jaGVja291dC1maWVsZHMtaW5mby1kaXNzYXBlYXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jushavl](/forum/user/45221-jushavl "View jushavl's Profile")** - [![jushavl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45221-jushavl "View jushavl's Profile") Topic Author - [ Offline](/forum/user/45221-jushavl) Less More - Posts: 9 - Thank you received: 1 - - 5 years 5 months ago [\#332811](#332811) by [jushavl](/forum/user/45221-jushavl "View jushavl's Profile") Replied by *[jushavl](/forum/user/45221-jushavl "View jushavl's Profile")* on topic *[Checkout fields info dissapear](/forum/27-checkout/902623-checkout-fields-info-dissapear#332811 "-- HikaShop version -- : 4.4.2 Business -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3.26 -- Browser(s) name and version -- : Google Chrome 90.0.4430.212 Hi! After update from 4.2 to 4.4.2 i have a problem with order form Step 2 in order form contains "Fields", "Shipping", "Payment" I fill out "Fields", then when i choose "Shipping" or "Payment", "Fields" update and all information dissapears. Screenshots and video(in .zip) below) Thanks!")* WORKS!!! THANKS, Nicolas!!! The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMjYyMy1jaGVja291dC1maWVsZHMtaW5mby1kaXNzYXBlYXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.154 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)