[Skip to main content](#vessel-content) # Checkout loop in last step when purchasing download product AND shipped product. ## - **[pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile")** - [![pixelkraft's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39326-pixelkraft "View pixelkraft's Profile") Topic Author - [ Offline](/forum/user/39326-pixelkraft) Less More - Posts: 14 - Thank you received: 1 - - 4 years 10 months ago [\#338045](#338045) by [pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile") *[Checkout loop in last step when purchasing download product AND shipped product.](/forum/27-checkout/903684-checkout-loop-in-last-step-when-purchasing-download-product-and-shipped-product#338045 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.10.3 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : None Hi! I am having a problem when customers add a download product AND a shipped product to their cart. In that case, after clicking the submit button, I am in a loop and the page refreshes without an error message. The checkout page shows everything fine: Shipping costs for the shipped products, free shipping for the download product, then both payment methods. When I order the items separately, it works fine so it cannot be caused by the payment methods. What could it be then? The tax? Shipped products have tax zone Germany, download products have the tax zone of the billing address, but they are displayed correctly in the cheout page. Any ideas? Thanks for your support!")* was created by *[pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.10.3 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : None Hi! I am having a problem when customers add a download product AND a shipped product to their cart. In that case, after clicking the submit button, I am in a loop and the page refreshes without an error message. The checkout page shows everything fine: Shipping costs for the shipped products, free shipping for the download product, then both payment methods. When I order the items separately, it works fine so it cannot be caused by the payment methods. What could it be then? The tax? Shipped products have tax zone Germany, download products have the tax zone of the billing address, but they are displayed correctly in the cheout page. Any ideas? Thanks for your support! - [ ![Unbenannt.JPG](/forum/attachment/54051) ](/forum/attachment/54051 "Unbenannt.JPG") [ ](/forum/attachment/54051?download=1 "Unbenannt.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzY4NC1jaGVja291dC1sb29wLWluLWxhc3Qtc3RlcC13aGVuLXB1cmNoYXNpbmctZG93bmxvYWQtcHJvZHVjdC1hbmQtc2hpcHBlZC1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 4 years 10 months ago - 4 years 10 months ago [\#338046](#338046) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Checkout loop in last step when purchasing download product AND shipped product.](/forum/27-checkout/903684-checkout-loop-in-last-step-when-purchasing-download-product-and-shipped-product#338046 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.10.3 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : None Hi! I am having a problem when customers add a download product AND a shipped product to their cart. In that case, after clicking the submit button, I am in a loop and the page refreshes without an error message. The checkout page shows everything fine: Shipping costs for the shipped products, free shipping for the download product, then both payment methods. When I order the items separately, it works fine so it cannot be caused by the payment methods. What could it be then? The tax? Shipped products have tax zone Germany, download products have the tax zone of the billing address, but they are displayed correctly in the cheout page. Any ideas? Thanks for your support!")* Hello, Can you try to process a test with a default template like protoStar to see if that solve your issue ? because, it seems (but can't be sure) that you have an **error JS** that come from directly from your current template. If that solve your issue, then your best move is to contact your **template creator support**. Regards Last edit: 4 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzY4NC1jaGVja291dC1sb29wLWluLWxhc3Qtc3RlcC13aGVuLXB1cmNoYXNpbmctZG93bmxvYWQtcHJvZHVjdC1hbmQtc2hpcHBlZC1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile")** - [![pixelkraft's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39326-pixelkraft "View pixelkraft's Profile") Topic Author - [ Offline](/forum/user/39326-pixelkraft) Less More - Posts: 14 - Thank you received: 1 - - 4 years 9 months ago - 4 years 9 months ago [\#338465](#338465) by [pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile") Replied by *[pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile")* on topic *[Checkout loop in last step when purchasing download product AND shipped product.](/forum/27-checkout/903684-checkout-loop-in-last-step-when-purchasing-download-product-and-shipped-product#338465 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.10.3 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : None Hi! I am having a problem when customers add a download product AND a shipped product to their cart. In that case, after clicking the submit button, I am in a loop and the page refreshes without an error message. The checkout page shows everything fine: Shipping costs for the shipped products, free shipping for the download product, then both payment methods. When I order the items separately, it works fine so it cannot be caused by the payment methods. What could it be then? The tax? Shipped products have tax zone Germany, download products have the tax zone of the billing address, but they are displayed correctly in the cheout page. Any ideas? Thanks for your support!")* Hi! I just tested it. The same happens with Protostar Template. ![:-(](/media/kunena/emoticons/22.png ":-(") There's absolutey no error / warning message on the page or in the browser console... Last edit: 4 years 9 months ago by [pixelkraft](/forum/user/39326-pixelkraft "View pixelkraft's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzY4NC1jaGVja291dC1sb29wLWluLWxhc3Qtc3RlcC13aGVuLXB1cmNoYXNpbmctZG93bmxvYWQtcHJvZHVjdC1hbmQtc2hpcHBlZC1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 4 years 9 months ago - 4 years 9 months ago [\#338470](#338470) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout loop in last step when purchasing download product AND shipped product.](/forum/27-checkout/903684-checkout-loop-in-last-step-when-purchasing-download-product-and-shipped-product#338470 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.10.3 -- PHP version -- : 7.3 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : None Hi! I am having a problem when customers add a download product AND a shipped product to their cart. In that case, after clicking the submit button, I am in a loop and the page refreshes without an error message. The checkout page shows everything fine: Shipping costs for the shipped products, free shipping for the download product, then both payment methods. When I order the items separately, it works fine so it cannot be caused by the payment methods. What could it be then? The tax? Shipped products have tax zone Germany, download products have the tax zone of the billing address, but they are displayed correctly in the cheout page. Any ideas? Thanks for your support!")* Hi, In HikaShop 4.4.0, we have this fix : > We fixed an issue we had through the checkout when using multiple warehouses with products which didn't had any shipping method available. And in the 4.4.1, we have this fix: > The errors from the shipping methods loading system for products with warehouses didn't work properly in some cases. [ www.hikashop.com/support/documentation/5...ashop-changelog.html](https://www.hikashop.com/support/documentation/56-hikashop-changelog.html) So the fact that you don't have an error even though you're blocked from proceeding is likely a combination of both issues. Updating HikaShop to the latest version should hopefully fix the problem. Last edit: 4 years 9 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzY4NC1jaGVja291dC1sb29wLWluLWxhc3Qtc3RlcC13aGVuLXB1cmNoYXNpbmctZG93bmxvYWQtcHJvZHVjdC1hbmQtc2hpcHBlZC1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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