[Skip to main content](#vessel-content) # User lose cart products after login ## - **[webconcept](/forum/user/30332-webconcept "View webconcept's Profile")** - [![webconcept's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30332-webconcept "View webconcept's Profile") Topic Author - [ Offline](/forum/user/30332-webconcept) Less More - Posts: 43 - Thank you received: 3 - - 4 years 9 months ago - 4 years 9 months ago [\#338978](#338978) by [webconcept](/forum/user/30332-webconcept "View webconcept's Profile") *[User lose cart products after login](/forum/27-checkout/903880-user-lose-cart-products-after-login#338978 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 4.0.6 Hi there, I'm probably doing something wrong but I don't know how to solve it. If a customer visits the website and starts to add products to the cart as a guest, then in the checkout he signs in the website with his login, he will lose every product in his cart and needs to start all over again. there's any way to simply login and keep the same cart or join the cart to the previous stored cart in his account? Thanks for the help")* was created by *[webconcept](/forum/user/30332-webconcept "View webconcept's Profile")* -- HikaShop version -- : 4.4.5 -- Joomla version -- : 4.0.6 Hi there, I'm probably doing something wrong but I don't know how to solve it. If a customer visits the website and starts to add products to the cart as a guest, then in the checkout he signs in the website with his login, he will lose every product in his cart and needs to start all over again. there's any way to simply login and keep the same cart or join the cart to the previous stored cart in his account? Thanks for the help Last edit: 4 years 9 months ago by [webconcept](/forum/user/30332-webconcept "View webconcept's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzg4MC11c2VyLWxvc2UtY2FydC1wcm9kdWN0cy1hZnRlci1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 4 years 9 months ago [\#338979](#338979) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[User lose cart products after login](/forum/27-checkout/903880-user-lose-cart-products-after-login#338979 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 4.0.6 Hi there, I'm probably doing something wrong but I don't know how to solve it. If a customer visits the website and starts to add products to the cart as a guest, then in the checkout he signs in the website with his login, he will lose every product in his cart and needs to start all over again. there's any way to simply login and keep the same cart or join the cart to the previous stored cart in his account? Thanks for the help")* Hi, The cart should be retained automatically during the login/registration process. This is done by the HikaShop user synchronization plugin. If the cart is lost during the login/registration, the most likely cause is that this plugin has been disabled or its access is not set to "public", or the files of this plugin have been remove or renamed. So please check on this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzg4MC11c2VyLWxvc2UtY2FydC1wcm9kdWN0cy1hZnRlci1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webconcept](/forum/user/30332-webconcept "View webconcept's Profile")** - [![webconcept's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30332-webconcept "View webconcept's Profile") Topic Author - [ Offline](/forum/user/30332-webconcept) Less More - Posts: 43 - Thank you received: 3 - - 4 years 9 months ago [\#339011](#339011) by [webconcept](/forum/user/30332-webconcept "View webconcept's Profile") Replied by *[webconcept](/forum/user/30332-webconcept "View webconcept's Profile")* on topic *[User lose cart products after login](/forum/27-checkout/903880-user-lose-cart-products-after-login#339011 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 4.0.6 Hi there, I'm probably doing something wrong but I don't know how to solve it. If a customer visits the website and starts to add products to the cart as a guest, then in the checkout he signs in the website with his login, he will lose every product in his cart and needs to start all over again. there's any way to simply login and keep the same cart or join the cart to the previous stored cart in his account? Thanks for the help")* Yes you're right, thanks Nicolas Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwMzg4MC11c2VyLWxvc2UtY2FydC1wcm9kdWN0cy1hZnRlci1sb2dpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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