[Skip to main content](#vessel-content) # New account registering "hangs" at check-out ## - **[jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile")** - [![jerndorff's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25289-jerndorff "View jerndorff's Profile") Topic Author - [ Offline](/forum/user/25289-jerndorff) Less More - Posts: 14 - Thank you received: 0 - 4 years 7 months ago [\#340096](#340096) by [jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile") *[New account registering "hangs" at check-out](/forum/27-checkout/904115-new-account-registering-hangs-at-check-out#340096 "-- HikaShop version -- : 4.4.5 -- Error-message(debug-mod must be tuned on) -- : Spinning "wheel" ... Hi Nicolas, When we register as a new customer in connection with check out, the rotating ring is displayed and nothing more happens. The user is correctly registered and an activation email is sent. How can we fix this issue, please? Best regards, Michael")* was created by *[jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile")* -- HikaShop version -- : 4.4.5 -- Error-message(debug-mod must be tuned on) -- : Spinning "wheel" ... Hi Nicolas, When we register as a new customer in connection with check out, the rotating ring is displayed and nothing more happens. The user is correctly registered and an activation email is sent. How can we fix this issue, please? Best regards, Michael Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNDExNS1uZXctYWNjb3VudC1yZWdpc3RlcmluZy1oYW5ncy1hdC1jaGVjay1vdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 7 months ago [\#340099](#340099) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[New account registering "hangs" at check-out](/forum/27-checkout/904115-new-account-registering-hangs-at-check-out#340099 "-- HikaShop version -- : 4.4.5 -- Error-message(debug-mod must be tuned on) -- : Spinning "wheel" ... Hi Nicolas, When we register as a new customer in connection with check out, the rotating ring is displayed and nothing more happens. The user is correctly registered and an activation email is sent. How can we fix this issue, please? Best regards, Michael")* Hi, It's seems to be an issue with the activation page display. One of the fixes of Hikashop 4.5.0 is precisely about this: Code: The display of the activation page after registration on the checkout didn't work properly in some cases. [ www.hikashop.com/support/documentation/5...ashop-changelog.html](https://www.hikashop.com/support/documentation/56-hikashop-changelog.html) So I suppose updating your HikaShop should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNDExNS1uZXctYWNjb3VudC1yZWdpc3RlcmluZy1oYW5ncy1hdC1jaGVjay1vdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile")** - [![jerndorff's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25289-jerndorff "View jerndorff's Profile") Topic Author - [ Offline](/forum/user/25289-jerndorff) Less More - Posts: 14 - Thank you received: 0 - 4 years 7 months ago [\#340153](#340153) by [jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile") Replied by *[jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile")* on topic *[New account registering "hangs" at check-out](/forum/27-checkout/904115-new-account-registering-hangs-at-check-out#340153 "-- HikaShop version -- : 4.4.5 -- Error-message(debug-mod must be tuned on) -- : Spinning "wheel" ... Hi Nicolas, When we register as a new customer in connection with check out, the rotating ring is displayed and nothing more happens. The user is correctly registered and an activation email is sent. How can we fix this issue, please? Best regards, Michael")* Great! Thank you. We will try that ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNDExNS1uZXctYWNjb3VudC1yZWdpc3RlcmluZy1oYW5ncy1hdC1jaGVjay1vdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile")** - [![jerndorff's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25289-jerndorff "View jerndorff's Profile") Topic Author - [ Offline](/forum/user/25289-jerndorff) Less More - Posts: 14 - Thank you received: 0 - 4 years 7 months ago [\#340154](#340154) by [jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile") Replied by *[jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile")* on topic *[New account registering "hangs" at check-out](/forum/27-checkout/904115-new-account-registering-hangs-at-check-out#340154 "-- HikaShop version -- : 4.4.5 -- Error-message(debug-mod must be tuned on) -- : Spinning "wheel" ... Hi Nicolas, When we register as a new customer in connection with check out, the rotating ring is displayed and nothing more happens. The user is correctly registered and an activation email is sent. How can we fix this issue, please? Best regards, Michael")* Ehm ..., HikaShop states, that version 4.4.5 is the latest stable version: "You have the latest stable version of HikaShop Business: 4.4.5" How come? ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNDExNS1uZXctYWNjb3VudC1yZWdpc3RlcmluZy1oYW5ncy1hdC1jaGVjay1vdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 4 years 7 months ago [\#340164](#340164) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[New account registering "hangs" at check-out](/forum/27-checkout/904115-new-account-registering-hangs-at-check-out#340164 "-- HikaShop version -- : 4.4.5 -- Error-message(debug-mod must be tuned on) -- : Spinning "wheel" ... Hi Nicolas, When we register as a new customer in connection with check out, the rotating ring is displayed and nothing more happens. The user is correctly registered and an activation email is sent. How can we fix this issue, please? Best regards, Michael")* Hi, We didn't activate yet the auto update. To update, you need to manually download the install package of the latest version on our website and install it on your website via the joomla extension install interface. The following user(s) said Thank You: [jerndorff](/forum/user/25289-jerndorff "View jerndorff's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNDExNS1uZXctYWNjb3VudC1yZWdpc3RlcmluZy1oYW5ncy1hdC1jaGVjay1vdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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