[Skip to main content](#vessel-content) # the custom field for inquiry form failed to submmit ## - **[cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile")** - [![cycnorman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47369-cycnorman "View cycnorman's Profile") Topic Author - [ Offline](/forum/user/47369-cycnorman) Less More - Posts: 42 - Thank you received: 0 - - 3 years 9 months ago [\#348149](#348149) by [cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile") *[the custom field for inquiry form failed to submmit](/forum/27-checkout/905675-the-custom-field-for-inquiry-form-failed-to-submmit#348149 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.6.40 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no error message on the page. Hello I have installed hikashop business on a client's website for many years and It has been working well from the begining. but recently my client found that when sending inquiry after submitting the form, there is a message "ERROR please complete the model field', and another message "please enter a valid email address". The model field is configured by custom field for customers to know what machine model they inquiry, that is alway work well and the email field I filled is correctly match the email form such like I do not know why it shows the error message. You can test it on my website and you can know what I said. Please hlep me to solve this issue, thank you.")* was created by *[cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile")* -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.6.40 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no error message on the page. Hello I have installed hikashop business on a client's website for many years and It has been working well from the begining. but recently my client found that when sending inquiry after submitting the form, there is a message "ERROR please complete the model field', and another message "please enter a valid email address". The model field is configured by custom field for customers to know what machine model they inquiry, that is alway work well and the email field I filled is correctly match the email form such like "service_test@gmail.com". I do not know why it shows the error message. You can test it on my website and you can know what I said. [ ![hikashop.jpg](/forum/attachment/56287) ](/forum/attachment/56287 "hikashop.jpg") Please hlep me to solve this issue, thank you. - [ ![hikashop.jpg](/forum/attachment/56287) ](/forum/attachment/56287 "hikashop.jpg") [ ](/forum/attachment/56287?download=1 "hikashop.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNTY3NS10aGUtY3VzdG9tLWZpZWxkLWZvci1pbnF1aXJ5LWZvcm0tZmFpbGVkLXRvLXN1Ym1taXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 3 years 9 months ago [\#348157](#348157) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[the custom field for inquiry form failed to submmit](/forum/27-checkout/905675-the-custom-field-for-inquiry-form-failed-to-submmit#348157 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.6.40 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no error message on the page. Hello I have installed hikashop business on a client's website for many years and It has been working well from the begining. but recently my client found that when sending inquiry after submitting the form, there is a message "ERROR please complete the model field', and another message "please enter a valid email address". The model field is configured by custom field for customers to know what machine model they inquiry, that is alway work well and the email field I filled is correctly match the email form such like I do not know why it shows the error message. You can test it on my website and you can know what I said. Please hlep me to solve this issue, thank you.")* Hi, The "please enter a valid email address" is I think a byproduct of the model field outputting an error message. When at least a field is not provided properly, the data returned will be empty in the code, resulting in the email address not being found. We'll add a check so that it doesn't output an error message for the email in such cases. So I think the only issue is with the Model custom field. Could you provide a screenshot of the settings of the Model custom field ? I think you might have an issue with how you configured it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNTY3NS10aGUtY3VzdG9tLWZpZWxkLWZvci1pbnF1aXJ5LWZvcm0tZmFpbGVkLXRvLXN1Ym1taXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile")** - [![cycnorman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47369-cycnorman "View cycnorman's Profile") Topic Author - [ Offline](/forum/user/47369-cycnorman) Less More - Posts: 42 - Thank you received: 0 - - 3 years 9 months ago - 3 years 9 months ago [\#348158](#348158) by [cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile") Replied by *[cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile")* on topic *[the custom field for inquiry form failed to submmit](/forum/27-checkout/905675-the-custom-field-for-inquiry-form-failed-to-submmit#348158 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.6.40 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no error message on the page. Hello I have installed hikashop business on a client's website for many years and It has been working well from the begining. but recently my client found that when sending inquiry after submitting the form, there is a message "ERROR please complete the model field', and another message "please enter a valid email address". The model field is configured by custom field for customers to know what machine model they inquiry, that is alway work well and the email field I filled is correctly match the email form such like I do not know why it shows the error message. You can test it on my website and you can know what I said. Please hlep me to solve this issue, thank you.")* OK, I will provide. I create field called "Model" for every products, for example "TINY-28". [ ![cf1.JPG](/forum/attachment/56290) ](/forum/attachment/56290 "cf1.JPG") I use this field for contact table and give it a default value "TINY-28". the attachment cf2 1 [ ![cf2.JPG](/forum/attachment/56291) ](/forum/attachment/56291 "cf2.JPG") for frontend to display the product name matching the product for inquiry. the attachment cf2 2 [ ![cf2.JPG](/forum/attachment/56291) ](/forum/attachment/56291 "cf2.JPG") this field is specified for exactly TINY-28 the product. the attachment cf2 3 [ ![cf2.JPG](/forum/attachment/56291) ](/forum/attachment/56291 "cf2.JPG") In the begining, I have used such method for many years, I do not know how it become un-functionable. - [ ![cf1.JPG](/forum/attachment/56290) ](/forum/attachment/56290 "cf1.JPG") [ ](/forum/attachment/56290?download=1 "cf1.JPG") - [ ![cf2.JPG](/forum/attachment/56291) ](/forum/attachment/56291 "cf2.JPG") [ ](/forum/attachment/56291?download=1 "cf2.JPG") Last edit: 3 years 9 months ago by [cycnorman](/forum/user/47369-cycnorman "View cycnorman's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNTY3NS10aGUtY3VzdG9tLWZpZWxkLWZvci1pbnF1aXJ5LWZvcm0tZmFpbGVkLXRvLXN1Ym1taXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 3 years 9 months ago [\#348160](#348160) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[the custom field for inquiry form failed to submmit](/forum/27-checkout/905675-the-custom-field-for-inquiry-form-failed-to-submmit#348160 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.4 -- PHP version -- : 5.6.40 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no error message on the page. Hello I have installed hikashop business on a client's website for many years and It has been working well from the begining. but recently my client found that when sending inquiry after submitting the form, there is a message "ERROR please complete the model field', and another message "please enter a valid email address". The model field is configured by custom field for customers to know what machine model they inquiry, that is alway work well and the email field I filled is correctly match the email form such like I do not know why it shows the error message. You can test it on my website and you can know what I said. Please hlep me to solve this issue, thank you.")* Hi, I suppose you must have activated the "required" setting of the Model custom fields and that's what lead to the issue. I checked the code and I think it doesn't handle the product restriction properly for custom contact fields on the submission of the form when the field is required. Changing the code: Code: if(empty($formData['contact'])) { $formData['contact'] = @$formData['register']; foreach($formData['contact'] as $column => $value) { hikashop_secureField($column); $element->$column = strip_tags($value); } } else { $fieldsClass = hikashop_get('class.field'); $element = $fieldsClass->getInput('contact', $element); } to: Code: if(empty($formData['contact'])) { $formData['contact'] = @$formData['register']; } if(!empty($formData['contact'])) { foreach($formData['contact'] as $column => $value) { hikashop_secureField($column); $element->$column = strip_tags($value); } } if(empty($formData['register'])) { $fieldsClass = hikashop_get('class.field'); $element = $fieldsClass->getInput('contact', $element); } in the file components/com_hikashop/controllers/product.php and it should help properly handle this case. 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