[Skip to main content](#vessel-content) # Required custom field of billing address issue on checkout ## - **[ecartman](/forum/user/32698-ecartman "View ecartman's Profile")** - [![ecartman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32698-ecartman "View ecartman's Profile") Topic Author - [ Offline](/forum/user/32698-ecartman) Less More - Posts: 9 - Thank you received: 0 - - 3 years 9 months ago [\#348168](#348168) by [ecartman](/forum/user/32698-ecartman "View ecartman's Profile") *[Required custom field of billing address issue on checkout](/forum/27-checkout/905679-required-custom-field-of-billing-address-issue-on-checkout#348168 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.26 -- Browser(s) name and version -- : Chrome 108.0.5359.125 Hello! Recently I made custom fields for the billing address for registered users. Those only appears after login. When a new user gets to entering the address on checkout process, and clicking Next button the user got an error message: "The billing address you selected cannot be used as some information is missing. Please edit it before proceeding." This is the expected behavior. But, if an existing user who has already shopped in my store, and saved they billing address (before I made those new custom fields) does the same and clicks Next, the system will skip required custom fields, and let them continue checkout process without any error message. I reproduced this on the Hikashop demo page as well. Could you check why existing users are not getting the error message to fill required billing address fields? Thank You")* was created by *[ecartman](/forum/user/32698-ecartman "View ecartman's Profile")* -- HikaShop version -- : 4.7.0 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.26 -- Browser(s) name and version -- : Chrome 108.0.5359.125 Hello! Recently I made custom fields for the billing address for registered users. Those only appears after login. When a new user gets to entering the address on checkout process, and clicking Next button the user got an error message: "The billing address you selected cannot be used as some information is missing. Please edit it before proceeding." This is the expected behavior. But, if an existing user who has already shopped in my store, and saved they billing address (before I made those new custom fields) does the same and clicks Next, the system will skip required custom fields, and let them continue checkout process without any error message. I reproduced this on the Hikashop demo page as well. Could you check why existing users are not getting the error message to fill required billing address fields? Thank You Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNTY3OS1yZXF1aXJlZC1jdXN0b20tZmllbGQtb2YtYmlsbGluZy1hZGRyZXNzLWlzc3VlLW9uLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 3 years 9 months ago [\#348182](#348182) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Required custom field of billing address issue on checkout](/forum/27-checkout/905679-required-custom-field-of-billing-address-issue-on-checkout#348182 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.26 -- Browser(s) name and version -- : Chrome 108.0.5359.125 Hello! Recently I made custom fields for the billing address for registered users. Those only appears after login. When a new user gets to entering the address on checkout process, and clicking Next button the user got an error message: "The billing address you selected cannot be used as some information is missing. Please edit it before proceeding." This is the expected behavior. But, if an existing user who has already shopped in my store, and saved they billing address (before I made those new custom fields) does the same and clicks Next, the system will skip required custom fields, and let them continue checkout process without any error message. I reproduced this on the Hikashop demo page as well. Could you check why existing users are not getting the error message to fill required billing address fields? Thank You")* Hi, Thank you for your feedback. I've made a patch on our end to properly check the addresses during the checkout. Please download again the install package of the 4.7.0 on our website and install it on yours and you should not be able to reproduce anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNTY3OS1yZXF1aXJlZC1jdXN0b20tZmllbGQtb2YtYmlsbGluZy1hZGRyZXNzLWlzc3VlLW9uLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ecartman](/forum/user/32698-ecartman "View ecartman's Profile")** - [![ecartman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32698-ecartman "View ecartman's Profile") Topic Author - [ Offline](/forum/user/32698-ecartman) Less More - Posts: 9 - Thank you received: 0 - - 3 years 9 months ago [\#348216](#348216) by [ecartman](/forum/user/32698-ecartman "View ecartman's Profile") Replied by *[ecartman](/forum/user/32698-ecartman "View ecartman's Profile")* on topic *[Required custom field of billing address issue on checkout](/forum/27-checkout/905679-required-custom-field-of-billing-address-issue-on-checkout#348216 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 3.10.2 -- PHP version -- : 7.4.26 -- Browser(s) name and version -- : Chrome 108.0.5359.125 Hello! Recently I made custom fields for the billing address for registered users. Those only appears after login. When a new user gets to entering the address on checkout process, and clicking Next button the user got an error message: "The billing address you selected cannot be used as some information is missing. Please edit it before proceeding." This is the expected behavior. But, if an existing user who has already shopped in my store, and saved they billing address (before I made those new custom fields) does the same and clicks Next, the system will skip required custom fields, and let them continue checkout process without any error message. I reproduced this on the Hikashop demo page as well. Could you check why existing users are not getting the error message to fill required billing address fields? Thank You")* Thank you nicolas, it works great! Regards! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNTY3OS1yZXF1aXJlZC1jdXN0b20tZmllbGQtb2YtYmlsbGluZy1hZGRyZXNzLWlzc3VlLW9uLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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