[Skip to main content](#vessel-content) # erreur checkout ## - **[Ideal connexion](/forum/user/61737-ideal-connexion "View Ideal connexion's Profile")** - [![Ideal connexion's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61737-ideal-connexion "View Ideal connexion's Profile") Topic Author - [ Offline](/forum/user/61737-ideal-connexion) Less More - Posts: 9 - Thank you received: 0 - - 3 years 2 months ago [\#354495](#354495) by [Ideal connexion](/forum/user/61737-ideal-connexion "View Ideal connexion's Profile") *[erreur checkout](/forum/27-checkout/906896-erreur-checkout#354495 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.8 -- PHP version -- : 7.4 Hello, I have an issue with the credit card payment page using Stripe. When my customers proceed to the payment step on my website, a blank page opens. It's impossible to access the page where you input credit card information to make a payment. The plugin is properly installed on the website with all the necessary information provided. Stripe has verified and confirmed that the issue originates from Hikashop. Please provide me with a solution. Best regards,")* was created by *[Ideal connexion](/forum/user/61737-ideal-connexion "View Ideal connexion's Profile")* -- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.8 -- PHP version -- : 7.4 Hello, I have an issue with the credit card payment page using Stripe. When my customers proceed to the payment step on my website, a blank page opens. It's impossible to access the page where you input credit card information to make a payment. The plugin is properly installed on the website with all the necessary information provided. Stripe has verified and confirmed that the issue originates from Hikashop. Please provide me with a solution. Best regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNjg5Ni1lcnJldXItY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86357 - Thank you received: 14289 - - 3 years 2 months ago [\#354496](#354496) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[erreur checkout](/forum/27-checkout/906896-erreur-checkout#354496 "-- HikaShop version -- : 4.7.1 -- Joomla version -- : 4.2.8 -- PHP version -- : 7.4 Hello, I have an issue with the credit card payment page using Stripe. When my customers proceed to the payment step on my website, a blank page opens. It's impossible to access the page where you input credit card information to make a payment. The plugin is properly installed on the website with all the necessary information provided. Stripe has verified and confirmed that the issue originates from Hikashop. Please provide me with a solution. Best regards,")* Hi, If the page is completely blank, it means you have a fatal error on the page but that the error message is hidden. Turn on the "debug" setting of the Joomla configuration page and try again. You should then see the error message on that page, which should allow us to tell you what to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNjg5Ni1lcnJldXItY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.067 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)