[Skip to main content](#vessel-content) # Error message after checkout ## - **[Dijkshoorn](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile")** - [![Dijkshoorn's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile") Topic Author - [ Offline](/forum/user/44827-dijkshoorn) Less More - Posts: 40 - Thank you received: 2 - - 2 years 11 months ago [\#357243](#357243) by [Dijkshoorn](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile") *[Error message after checkout](/forum/27-checkout/907393-error-message-after-checkout#357243 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.3.3 -- Error-message(debug-mod must be tuned on) -- : Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ When I complete the checkout process on our webshop I always get the following "copy failed" error: Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ What can I do about this?")* was created by *[Dijkshoorn](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile")* -- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.3.3 -- Error-message(debug-mod must be tuned on) -- : Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ When I complete the checkout process on our webshop I always get the following "copy failed" error: Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ What can I do about this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNzM5My1lcnJvci1tZXNzYWdlLWFmdGVyLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 2 years 11 months ago [\#357247](#357247) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error message after checkout](/forum/27-checkout/907393-error-message-after-checkout#357247 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.3.3 -- Error-message(debug-mod must be tuned on) -- : Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ When I complete the checkout process on our webshop I always get the following "copy failed" error: Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ What can I do about this?")* Hi, This looks like an email attachment issue. I think it's a bug which was present in the 5.0.0 and that we've fixed in the 5.0.1 You're saying you're using the 5.0.2 but I can see your subscription to updates expired 1 month ago, before we released the 5.0.1. So I'm suspecting you're actually using the 5.0.0 and thus the first thing I would recommend is to update your HikaShop to the 5.0.2 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNzM5My1lcnJvci1tZXNzYWdlLWFmdGVyLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dijkshoorn](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile")** - [![Dijkshoorn's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile") Topic Author - [ Offline](/forum/user/44827-dijkshoorn) Less More - Posts: 40 - Thank you received: 2 - - 2 years 11 months ago [\#357258](#357258) by [Dijkshoorn](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile") Replied by *[Dijkshoorn](/forum/user/44827-dijkshoorn "View Dijkshoorn's Profile")* on topic *[Error message after checkout](/forum/27-checkout/907393-error-message-after-checkout#357258 "-- HikaShop version -- : 5.0.2 -- Joomla version -- : 4.3.3 -- Error-message(debug-mod must be tuned on) -- : Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ When I complete the checkout process on our webshop I always get the following "copy failed" error: Kopiëren mislukt: [ROOT]/media/com_hikashop/upload/safe/ naar images/com_hikashop/upload/ What can I do about this?")* I'm sorry for wasting your time. Thanks for the reply. There appeared to be a problem with my subscription which led me to believe I was on the latest version of Hikashop. This was resolved, I updated the plugin and the error disappeared. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwNzM5My1lcnJvci1tZXNzYWdlLWFmdGVyLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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