[Skip to main content](#vessel-content) # registration mail ## - **[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")** - [![Rejouisens's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82752-rejouisens "View Rejouisens's Profile") Topic Author - [ Offline](/forum/user/82752-rejouisens) Less More - Posts: 31 - Thank you received: 4 - - 1 year 11 months ago [\#364535](#364535) by [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile") *[registration mail](/forum/27-checkout/908891-registration-mail#364535 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* was created by *[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")* -- url of the page with the problem -- : [ www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508](https://www.ndnfragrance.com/index.php?option=com_hikashop&ctrl=checkout&task=activate_page&lang=en&Itemid=508) -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page This message contains confidential information , wouldn't it possible to have the text of the popup directly on the page? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 1 year 11 months ago [\#364536](#364536) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[registration mail](/forum/27-checkout/908891-registration-mail#364536 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* Hi, 1. First, I would recommend going to the Customers>Emails history menu of HikaShop. There, you can see all the emails sent by HikaShop, including the activation emails. If you see the emails there, then HikaShop sent the email to the email sending server of your hosting for delivery. If it was not delivered, the reason will be logged in the log file of the email server and your hosting provider should be able to tell it to you. If you don't see the emails there, then it means that the "user account" email has been deactivated in the System>Emails menu of HikaShop, so please check there. 2. HikaShop uses Joomla messaging system to display the message. It's not HikaShop which displays the message but your Joomla template, which takes it from Joomla messaging system. The default template of Joomla, and most Joomla templates out there, don't display the messages as popups. I would recommend you to temporarily switch to the default template of Joomla and try with it. You'll see that the message displays normally. So, if you see the messages as popups, that's something your template is doing and you should check with your template provider what they recommend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")** - [![Rejouisens's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82752-rejouisens "View Rejouisens's Profile") Topic Author - [ Offline](/forum/user/82752-rejouisens) Less More - Posts: 31 - Thank you received: 4 - - 1 year 11 months ago - 1 year 11 months ago [\#364605](#364605) by [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile") Replied by *[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")* on topic *[registration mail](/forum/27-checkout/908891-registration-mail#364605 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* Hi, 1. It seems like an ovh problem. In case, I put the joomla log in attached file. 2. Thanks, I managed to modify the css to have the message alert at the right place. 3. Is it possible to change part of the mail subject. They are all written "..... at [ www.ndnfragrance.com/](https://www.ndnfragrance.com/) " Would it be possible to have them like "..... at NDN Fragrance"? Maybe it's a global setting I can change somewhere? 4. I selected the option for paypal 4X. SO, I have in product pages and some other places the sentence "Payez en 4 échéances de .... sans frais". This sentence stays in french whatever language is chosen on the website. Is there a way to change the language to the language of the website? Last edit: 1 year 11 months ago by [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 1 year 11 months ago [\#364606](#364606) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[registration mail](/forum/27-checkout/908891-registration-mail#364606 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* Hi, 1. Looking at the log, it would seems that there is a problem with the email sending. If you try using the "test" button for the email settings of your Joomla configuration page, does it work ? Do you receive the test email ? And yes, you should also contact your hosting provider. 3. Yes. You can use translation overrides to change the subjects: [ www.hikashop.com/download/languages.html#modify](https://www.hikashop.com/download/languages.html#modify) 4. Indeed, PayPal doesn't take into account the current language of the page. It takes into account the preferred language of your browser. I don't think you can change that. However, I don't think it's a case for concern. Usually, people will display your website in their preferred language, which should normally match with the preferred language configured in their browser. Or at least, they should be able to understand both. The following user(s) said Thank You: [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")** - [![Rejouisens's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82752-rejouisens "View Rejouisens's Profile") Topic Author - [ Offline](/forum/user/82752-rejouisens) Less More - Posts: 31 - Thank you received: 4 - - 1 year 11 months ago - 1 year 11 months ago [\#364620](#364620) by [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile") Replied by *[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")* on topic *[registration mail](/forum/27-checkout/908891-registration-mail#364620 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* Hi, 1. all mails do work except the mail with the activation link. And of course, the test mail does work also. I tried smtp configuration and sendmail of joomla and exactly the same problem. I wait for the ovh answer. Checking on the web, I am not the only one with this problem. 3. Thanks. 4.Ok Last edit: 1 year 11 months ago by [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Online](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 1 year 11 months ago [\#364622](#364622) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[registration mail](/forum/27-checkout/908891-registration-mail#364622 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* Him 1. Then, do you see the email with the activation link in the Customers>Emails history menu of HikaShop ? You didn't say if you looked there ? If you do have them there, and since other emails are getting sent, then it's likely that the emails with the activation link are sent too, but they end up getting flagged as spam. I would recommend testing the registration with [ www.mail-tester.com/](https://www.mail-tester.com/) That way, you can check if something is not configured properly, which would lead to the activation emails getting flagged. The following user(s) said Thank You: [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")** - [![Rejouisens's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82752-rejouisens "View Rejouisens's Profile") Topic Author - [ Offline](/forum/user/82752-rejouisens) Less More - Posts: 31 - Thank you received: 4 - - 1 year 10 months ago [\#364769](#364769) by [Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile") Replied by *[Rejouisens](/forum/user/82752-rejouisens "View Rejouisens's Profile")* on topic *[registration mail](/forum/27-checkout/908891-registration-mail#364769 "-- url of the page with the problem -- : www.ndnfragrance.com/index.php?option=co...e&lang=en&Itemid=508 -- Joomla version -- : 4.4.6 Hello, on the checkout process, after registration, it says "your account has been created....." in a popup window. So, the customer should click on a link in the email received but no email is received. I tested in joomla and messages should work. Also, order confirmation works. It is just that step which is not working. Second thing, instead of having a popup with the informations and that blank page , wouldn't it possible to have the text of the popup directly on the page?")* Hi, 10/10 on mail tester. Problem solved it was blocked by ovh spam. They changed parameters in their filter. Thanks The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODg5MS1yZWdpc3RyYXRpb24tbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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