[Skip to main content](#vessel-content) # Adress page keeps loading ## - **[Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile")** - [![Scramble ITS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82717-scramble-its "View Scramble ITS's Profile") Topic Author - [ Offline](/forum/user/82717-scramble-its) Less More - Posts: 30 - Thank you received: 4 - - 1 year 10 months ago - 1 year 10 months ago [\#364995](#364995) by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") *[Adress page keeps loading](/forum/27-checkout/908979-adress-page-keeps-loading#364995 "-- url of the page with the problem -- : www.scramble.nl -- HikaShop version -- : 5.1.2 -- Joomla version -- : 5.2.2 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Edge 131.0.2903.99 We have an issue when people make an order and are asked to fill out there billing/shipping address, this page keeps loading and noone can enter their information. Don't know if this is update related, but I updated from HS 5.1.1 to 5.1.2 recently.")* was created by *[Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile")* -- url of the page with the problem -- : [ www.scramble.nl](https://www.scramble.nl) -- HikaShop version -- : 5.1.2 -- Joomla version -- : 5.2.2 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Edge 131.0.2903.99 We have an issue when people make an order and are asked to fill out there billing/shipping address, this page keeps loading and noone can enter their information. Don't know if this is update related, but I updated from HS 5.1.1 to 5.1.2 recently. - [ ![Hikashop.jpg](/forum/attachment/60086) ](/forum/attachment/60086 "Hikashop.jpg") [ ](/forum/attachment/60086?download=1 "Hikashop.jpg") Last edit: 1 year 10 months ago by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODk3OS1hZHJlc3MtcGFnZS1rZWVwcy1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 1 year 10 months ago [\#364998](#364998) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Adress page keeps loading](/forum/27-checkout/908979-adress-page-keeps-loading#364998 "-- url of the page with the problem -- : www.scramble.nl -- HikaShop version -- : 5.1.2 -- Joomla version -- : 5.2.2 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Edge 131.0.2903.99 We have an issue when people make an order and are asked to fill out there billing/shipping address, this page keeps loading and noone can enter their information. Don't know if this is update related, but I updated from HS 5.1.1 to 5.1.2 recently.")* Hi, Thank you for your feedback. I've found that when used, the separator checkout view could lead in some cases to unwanted refresh loops following modifications to the checkout system to automatically go to the next step when the current step is empty in HikaShop 5.1.2. I've made a hotfix on our end to properly handle the separator view that you're using on the address step of your checkout. Download again the install package of HikaShop 5.1.2 on our website and install it on yours and it will add the patch to fix this. The following user(s) said Thank You: [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODk3OS1hZHJlc3MtcGFnZS1rZWVwcy1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile")** - [![Scramble ITS's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82717-scramble-its "View Scramble ITS's Profile") Topic Author - [ Offline](/forum/user/82717-scramble-its) Less More - Posts: 30 - Thank you received: 4 - - 1 year 10 months ago [\#365005](#365005) by [Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile") Replied by *[Scramble ITS](/forum/user/82717-scramble-its "View Scramble ITS's Profile")* on topic *[Adress page keeps loading](/forum/27-checkout/908979-adress-page-keeps-loading#365005 "-- url of the page with the problem -- : www.scramble.nl -- HikaShop version -- : 5.1.2 -- Joomla version -- : 5.2.2 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Edge 131.0.2903.99 We have an issue when people make an order and are asked to fill out there billing/shipping address, this page keeps loading and noone can enter their information. Don't know if this is update related, but I updated from HS 5.1.1 to 5.1.2 recently.")* This did the trick. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwODk3OS1hZHJlc3MtcGFnZS1rZWVwcy1sb2FkaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.057 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)