[Skip to main content](#vessel-content) # Np prices and Payment methods on mobile checkout ## - **[HSD](/forum/user/52655-hsd "View HSD's Profile")** - [![HSD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52655-hsd "View HSD's Profile") Topic Author - [ Offline](/forum/user/52655-hsd) Less More - Posts: 80 - Thank you received: 10 - - 1 year 9 months ago [\#365298](#365298) by [HSD](/forum/user/52655-hsd "View HSD's Profile") *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365298 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* was created by *[HSD](/forum/user/52655-hsd "View HSD's Profile")* Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this? - [ ![003_2025-01-18.jpg](/forum/attachment/60156) ](/forum/attachment/60156 "...2025-01-18.jpg") [ ](/forum/attachment/60156?download=1 "...2025-01-18.jpg") - [ ![004.jpg](/forum/attachment/60157) ](/forum/attachment/60157 "004.jpg") [ ](/forum/attachment/60157?download=1 "004.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 1 year 9 months ago [\#365300](#365300) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365300 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hi, If the total amount is zero, then the HikaShop checkout will proceed without displaying any payment method selection. That's normal. It's the same for the shipping method selection. It won't appear if it is not necessary to ship the products in the cart. From what I understand of your screenshot, like looks like you created a product called "kadobon", and that product has a characteristic with values which are prices. And you've added variants to this product for these values. However, you didn't configure anything in the "prices" area of either the main product, or the individual variants of the product. So they all have no price. That's why the total amount is zero in the cart. So you want to edit each variant, under the "variants" tab of the product edit form, and in the "prices" area, click on the "+" icon to add a price with the value corresponding to the variant you're editing. Validate the price, save the variant, and repeat for each variant. HikaShop will then see these prices and the total amount won't be zero anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[HSD](/forum/user/52655-hsd "View HSD's Profile")** - [![HSD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52655-hsd "View HSD's Profile") Topic Author - [ Offline](/forum/user/52655-hsd) Less More - Posts: 80 - Thank you received: 10 - - 1 year 9 months ago [\#365303](#365303) by [HSD](/forum/user/52655-hsd "View HSD's Profile") Replied by *[HSD](/forum/user/52655-hsd "View HSD's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365303 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hi Nicolas thank you for your answer but the thing is that I HAVE set the prices for each variant. And it works perfectrly on the desktop. Only not on mobile. - [ ![005_2025-01-19.jpg](/forum/attachment/60159) ](/forum/attachment/60159 "...2025-01-19.jpg") [ ](/forum/attachment/60159?download=1 "...2025-01-19.jpg") - [ ![006_2025-01-19.jpg](/forum/attachment/60160) ](/forum/attachment/60160 "...2025-01-19.jpg") [ ](/forum/attachment/60160?download=1 "...2025-01-19.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 1 year 9 months ago - 1 year 9 months ago [\#365310](#365310) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365310 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hello, Please, provide us these elements to allow us to experience your problem : - An **Url link** to the relative products - A **step by step** process to be sure to reproduce your issue. Regards Last edit: 1 year 9 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[HSD](/forum/user/52655-hsd "View HSD's Profile")** - [![HSD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52655-hsd "View HSD's Profile") Topic Author - [ Offline](/forum/user/52655-hsd) Less More - Posts: 80 - Thank you received: 10 - - 1 year 9 months ago - 1 year 9 months ago [\#365314](#365314) by [HSD](/forum/user/52655-hsd "View HSD's Profile") Replied by *[HSD](/forum/user/52655-hsd "View HSD's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365314 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hi Philip, I'm sorry but I don't know what you mean wit url to relative products. It is about this product: This message contains confidential information So I made an Characterisitic with the name Downloaden. [1] This charachteristic has 5 values: Choose amount... - € 25,00 - €50,00 - € 75,00 - € 100,00 Next I made a product called Kadobon and added the characteristic. [2] Next I added the variants in de charachteristic tabs with prices and added a pdf file for each variant to download [3 and 3a] But I did all that right because on the laptop it all works perfectly. Only on the mobile phone no shipping methods appear in the checkout and no price is calculated in the cart so the customer can download the file for free as soon as he clicks Next. - [ ![007.jpg](/forum/attachment/60163) ](/forum/attachment/60163 "007.jpg") [ ](/forum/attachment/60163?download=1 "007.jpg") - [ ![008.jpg](/forum/attachment/60164) ](/forum/attachment/60164 "008.jpg") [ ](/forum/attachment/60164?download=1 "008.jpg") Last edit: 1 year 9 months ago by [HSD](/forum/user/52655-hsd "View HSD's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 1 year 9 months ago [\#365317](#365317) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365317 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hi, I'm not able to reproduce what you're describing on your website. Whether I use a computer or a mobile device, on both, I get the same result. And on both, the result is different from what you describe in either case. On my end, regardless of which variant of the product I select, and regardless of whether I'm on a computer or a mobile device, I always get a price of 1€ in the cart: [ i.imgur.com/qnfmrWI.png](https://i.imgur.com/qnfmrWI.png) And this doesn't correspond to what you have on your screenshots. However, if I look at the HTML of the product page, I can see that HikaShop sees the proper price for each variant: [ i.imgur.com/1BAngxS.png](https://i.imgur.com/1BAngxS.png) So this tell me that the problem is probably not with how the product itself is setup. You must have something which overrides the price of the product in some way. For example, you might have the "price caclulations" plugin ( [ www.hikashop.com/marketplace/product/148...ce-calculations.html](https://www.hikashop.com/marketplace/product/148-price-calculations.html) ) configured in a way which sets a price of 1€. Or you might have configured a discount which changes the price of the product. Or you might have a custom plugin which changes the price of the products on the fly. I guess we'll have to check what you have configured in your website because there is something wrong somewhere and the information you provided is not enough to understand what is wrong. Could you provide a backend access via our contact form ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[HSD](/forum/user/52655-hsd "View HSD's Profile")** - [![HSD's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/52655-hsd "View HSD's Profile") Topic Author - [ Offline](/forum/user/52655-hsd) Less More - Posts: 80 - Thank you received: 10 - - 1 year 9 months ago [\#365484](#365484) by [HSD](/forum/user/52655-hsd "View HSD's Profile") Replied by *[HSD](/forum/user/52655-hsd "View HSD's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365484 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hi Nicolas, sorry for my late reply. I have send you the backend credentials but I forgot to add the address. That is: This message contains confidential information May thanks in advance. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 1 year 9 months ago [\#365491](#365491) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Np prices and Payment methods on mobile checkout](/forum/27-checkout/909043-np-prices-and-payment-methods-on-mobile-checkout#365491 "Dear Hika Team, I have another problem. On desktop the checkout works fine (apart from the login problem, see my previous post), but on mobile no price is calculated and no payment methods are visible. When the customer clicks "Volgende" (Next) can download the file for free. How can I solve this?")* Hi, I'm not sure what happened. However, after deleting the 50€ variant and recreating it, the price appears again properly. I wasn't able to add back the file that was attached to it. Please add it back yourself. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkwOTA0My1ucC1wcmljZXMtYW5kLXBheW1lbnQtbWV0aG9kcy1vbi1tb2JpbGUtY2hlY2tvdXQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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