[Skip to main content](#vessel-content) # Paypal Error ## - **[askjim](/forum/user/44078-askjim "View askjim's Profile")** - [![askjim's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44078-askjim "View askjim's Profile") Topic Author - [ Offline](/forum/user/44078-askjim) Less More - Posts: 23 - Thank you received: 1 - - 8 months 4 weeks ago [\#370292](#370292) by [askjim](/forum/user/44078-askjim "View askjim's Profile") *[Paypal Error](/forum/27-checkout/910084-paypal-error#370292 "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.2 -- PHP version -- : 8.4.17 -- Browser(s) name and version -- : Chrome Hi Had an email from Paypal with the following content and wondered if this was Hikashop related and someone could offer some advice on resolving it please? Payment error detected What we noticed Here's what's affecting your checkout flow. Click the link to view more details: Error name: VALIDATION_ERROR Description: VALIDATION_ERROR – The payment information contained mistakes or was incomplete. Debug ID: f9430206b4e60,c9c4f1b773fb4,c9c4f199b993e,c9c4f1a40d830,c9c4f1ada7e85; API:/v2/checkout/orders/id/confirm-payment-source; HTTP_METHOD:POST Many thanks")* was created by *[askjim](/forum/user/44078-askjim "View askjim's Profile")* -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.2 -- PHP version -- : 8.4.17 -- Browser(s) name and version -- : Chrome Hi Had an email from Paypal with the following content and wondered if this was Hikashop related and someone could offer some advice on resolving it please? **Payment error detected** What we noticed Here's what's affecting your checkout flow. Click the link to view more details: Error name: VALIDATION_ERROR Description: VALIDATION_ERROR – The payment information contained mistakes or was incomplete. Debug ID: f9430206b4e60,c9c4f1b773fb4,c9c4f199b993e,c9c4f1a40d830,c9c4f1ada7e85; API:/v2/checkout/orders/id/confirm-payment-source; HTTP_METHOD:POST Many thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkxMDA4NC1wYXlwYWwtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 8 months 4 weeks ago [\#370293](#370293) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal Error](/forum/27-checkout/910084-paypal-error#370293 "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.2 -- PHP version -- : 8.4.17 -- Browser(s) name and version -- : Chrome Hi Had an email from Paypal with the following content and wondered if this was Hikashop related and someone could offer some advice on resolving it please? Payment error detected What we noticed Here's what's affecting your checkout flow. Click the link to view more details: Error name: VALIDATION_ERROR Description: VALIDATION_ERROR – The payment information contained mistakes or was incomplete. Debug ID: f9430206b4e60,c9c4f1b773fb4,c9c4f199b993e,c9c4f1a40d830,c9c4f1ada7e85; API:/v2/checkout/orders/id/confirm-payment-source; HTTP_METHOD:POST Many thanks")* Hi, Make sure that the "debug" setting of the payment method is activated in the System>Payment methods menu. Then, try again. While you do, look at your browser's console. It might output error messages with important information on the problem. Also, after you get the issue again, go to the HikaShop configuration page and look at the "payment log file". It should contain information about the issue too. Please provide information from the console and from the log file and we should be able to tell you what to do. 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