[Skip to main content](#vessel-content) # Cancellation of payment ## - **[hkoopman](/forum/user/83103-hkoopman "View hkoopman's Profile")** - [![hkoopman's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/83103-hkoopman "View hkoopman's Profile") Topic Author - [ Offline](/forum/user/83103-hkoopman) Less More - Posts: 16 - Thank you received: 1 - - [](http://vobovie.nl) - 1 month 1 week ago [\#373486](#373486) by [hkoopman](/forum/user/83103-hkoopman "View hkoopman's Profile") *[Cancellation of payment](/forum/27-checkout/910845-cancellation-of-payment#373486 "-- url of the page with the problem -- : www.vobovie.nl/ -- HikaShop version -- : 6.6.0 -- Joomla version -- : 5.4.8 -- PHP version -- : 8.5.10 When a customer chooses to pay via Mollie, an email is sent confirming that the order has been created. If the payment is subsequently aborted, an email stating that the order has been cancelled arrives after approximately 16 minutes. How can we change this so that no email is sent when the customer is redirected to Mollie, and so that—upon receipt of the information regarding the aborted payment—the order is reversed without emptying the shopping cart?")* was created by *[hkoopman](/forum/user/83103-hkoopman "View hkoopman's Profile")* -- url of the page with the problem -- : [ www.vobovie.nl/](https://www.vobovie.nl/) -- HikaShop version -- : 6.6.0 -- Joomla version -- : 5.4.8 -- PHP version -- : 8.5.10 When a customer chooses to pay via Mollie, an email is sent confirming that the order has been created. If the payment is subsequently aborted, an email stating that the order has been cancelled arrives after approximately 16 minutes. How can we change this so that no email is sent when the customer is redirected to Mollie, and so that—upon receipt of the information regarding the aborted payment—the order is reversed without emptying the shopping cart? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkxMDg0NS1jYW5jZWxsYXRpb24tb2YtcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 1 month 1 week ago [\#373489](#373489) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cancellation of payment](/forum/27-checkout/910845-cancellation-of-payment#373489 "-- url of the page with the problem -- : www.vobovie.nl/ -- HikaShop version -- : 6.6.0 -- Joomla version -- : 5.4.8 -- PHP version -- : 8.5.10 When a customer chooses to pay via Mollie, an email is sent confirming that the order has been created. If the payment is subsequently aborted, an email stating that the order has been cancelled arrives after approximately 16 minutes. How can we change this so that no email is sent when the customer is redirected to Mollie, and so that—upon receipt of the information regarding the aborted payment—the order is reversed without emptying the shopping cart?")* Hi, In the menu System>Emails, unpublish the Order creation notification for the email sent to the user when the order is created, and the Order administrator notification for the email sent to the merchant when the order is created. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0LzkxMDg0NS1jYW5jZWxsYXRpb24tb2YtcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.066 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)