[Skip to main content](#vessel-content) # Error while sending XML to UPS. Error code: 10002. ## - **[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")** - [![Khalid Al Hassan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") Topic Author - [ Offline](/forum/user/14321-khalid-al-hassan) Less More - Posts: 14 - Thank you received: 0 - - 13 years 2 months ago [\#118137](#118137) by [Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile") *[Error while sending XML to UPS. Error code: 10002.](/forum/28-shipping-methods/860861-error-while-sending-xml-to-ups-error-code-10002#118137 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : HikaShop Business 2.1.3, -- Joomla version -- :Joomla! 2.5.9 -- PHP version -- :latest -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- :Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid I've entered all the information for UPS except the UPS Access Key. I've checked the weights and dimensions. Why doesn't the option for UPS even show up? I've done a Google search an implemented as many solutions as possible to no avail. This surely cant be because I haven't entered the access code right?")* was created by *[Khalid Al Hassan](/forum/user/14321-khalid-al-hassan "View Khalid Al Hassan's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : HikaShop Business 2.1.3, -- Joomla version -- :Joomla! 2.5.9 -- PHP version -- :latest -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- :Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid I've entered all the information for UPS except the UPS Access Key. I've checked the weights and dimensions. Why doesn't the option for UPS even show up? I've done a Google search an implemented as many solutions as possible to no avail. This surely cant be because I haven't entered the access code right? - [ ![h1002ec5.png](/forum/attachment/11644) ](/forum/attachment/11644 "h1002ec5.png") [ ](/forum/attachment/11644?download=1 "h1002ec5.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYwODYxLWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTEwMDAyP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 2 months ago [\#118311](#118311) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error while sending XML to UPS. Error code: 10002.](/forum/28-shipping-methods/860861-error-while-sending-xml-to-ups-error-code-10002#118311 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : HikaShop Business 2.1.3, -- Joomla version -- :Joomla! 2.5.9 -- PHP version -- :latest -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- :Error while sending XML to UPS. Error code: 10002. Message: The XML document is well formed but the document is not valid I've entered all the information for UPS except the UPS Access Key. I've checked the weights and dimensions. Why doesn't the option for UPS even show up? I've done a Google search an implemented as many solutions as possible to no avail. This surely cant be because I haven't entered the access code right?")* Hi, Do you use a test account with the "debug" mode activated ? If you didn't specify the access key, at this moment the document could be considered as invalid because a information is missing. The UPS message said that the XML is valid but the document not. It means that some data are missing. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYwODYxLWVycm9yLXdoaWxlLXNlbmRpbmcteG1sLXRvLXVwcy1lcnJvci1jb2RlLTEwMDAyP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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