[Skip to main content](#vessel-content) # Unable to select shipping method ## - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 10 months ago [\#225895](#225895) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[Unable to select shipping method](/forum/28-shipping-methods/861091-unable-to-select-shipping-method?start=20#225895 "-- url of the page with the problem -- : qja.com.au/qjashop -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.5.13 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : IE10 and Firefox and IE9 -- Error-message(debug-mod must be tuned on) -- : Error_message ◾Please configure your payment methods ◾No payment methods found ◾Please select your shipping information We have "Manual pick up" and "Australia Post" plugins for shipping. When we select a product and payment method (doesn't matter which type of payment) we are unable to select a shipping method. We can tick the option but when we press "next" it stops with the above error. Irrespective of which shipping option is selected on screen the error message displays as above. Products that do not require shipping (eg course bookings) work perfectly OK. I have deleted both shipping methods, and reset them up from scratch. I have downloaded on 14th August the latest 2.2 version and re-installed. We have been happily using Hikashop for over twelve months and this is the first major issue we have encountered. Please help as our site is currently offline until we can fix this.")* Hi. I am unable to select the shipping and payment method on the front end. When i select 'next', it automatically selects the first shipping and payment method - [ ![Capture_2016-01-08.png](/forum/attachment/28766) ](/forum/attachment/28766 "...2016-01-08.png") [ ](/forum/attachment/28766?download=1 "...2016-01-08.png") - [ ![Capture2.png](/forum/attachment/28767) ](/forum/attachment/28767 "Capture2.png") [ ](/forum/attachment/28767?download=1 "Capture2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMDkxLXVuYWJsZS10by1zZWxlY3Qtc2hpcHBpbmctbWV0aG9kP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 10 months ago [\#225897](#225897) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Unable to select shipping method](/forum/28-shipping-methods/861091-unable-to-select-shipping-method?start=20#225897 "-- url of the page with the problem -- : qja.com.au/qjashop -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.5.13 -- PHP version -- : 5.3.24 -- Browser(s) name and version -- : IE10 and Firefox and IE9 -- Error-message(debug-mod must be tuned on) -- : Error_message ◾Please configure your payment methods ◾No payment methods found ◾Please select your shipping information We have "Manual pick up" and "Australia Post" plugins for shipping. When we select a product and payment method (doesn't matter which type of payment) we are unable to select a shipping method. We can tick the option but when we press "next" it stops with the above error. Irrespective of which shipping option is selected on screen the error message displays as above. Products that do not require shipping (eg course bookings) work perfectly OK. I have deleted both shipping methods, and reset them up from scratch. I have downloaded on 14th August the latest 2.2 version and re-installed. We have been happily using Hikashop for over twelve months and this is the first major issue we have encountered. Please help as our site is currently offline until we can fix this.")* Hi, It seems that you have a template issue, please try to disable the option "Use bootstrap design" in Configuration > DIsplay > Main. That way you should see the radio button to select the desired methods. Then if you don't want that the payment and shipping methods be automatically selected, you can check your settings under Configuration > Checkout and disable the option to auto select the methods. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMDkxLXVuYWJsZS10by1zZWxlY3Qtc2hpcHBpbmctbWV0aG9kP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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