[Skip to main content](#vessel-content) # Hikashop do not ask SHipping method ## - **[linesa](/forum/user/12241-linesa "View linesa's Profile")** - [![linesa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12241-linesa "View linesa's Profile") Topic Author - [ Offline](/forum/user/12241-linesa) Less More - Posts: 10 - Thank you received: 0 - - 13 years 2 months ago [\#119472](#119472) by [linesa](/forum/user/12241-linesa "View linesa's Profile") *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#119472 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* was created by *[linesa](/forum/user/12241-linesa "View linesa's Profile")* I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting to package on other (no shipping fee to digital stuff. In this time I have in use 3 payment method, Paypal, Bank and pay in delivery. After Payment asks, if I try Paypal, system will go to paypal, others, Hikashop say orer is ready. No shipping questions, no shipping fees. Whats wrong? -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : None Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 months ago [\#119494](#119494) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#119494 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* Hi, I think that you forgot to add the shipping step in your checkout workflow. In Configuration > Checkout, thanks to check if the shipping step is present in your workflow. Can you give us a screenshot of your checkout configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[linesa](/forum/user/12241-linesa "View linesa's Profile")** - [![linesa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12241-linesa "View linesa's Profile") Topic Author - [ Offline](/forum/user/12241-linesa) Less More - Posts: 10 - Thank you received: 0 - - 13 years 2 months ago [\#119509](#119509) by [linesa](/forum/user/12241-linesa "View linesa's Profile") Replied by *[linesa](/forum/user/12241-linesa "View linesa's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#119509 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* It's there. Actualy, when customer chois payment method and click "Next" Hikashop wii show same (payment)-page again. Re-click "next" will close order. - [ ![h859f334.png](/forum/attachment/11785) ](/forum/attachment/11785 "h859f334.png") [ ](/forum/attachment/11785?download=1 "h859f334.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 2 months ago [\#119513](#119513) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#119513 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* Hi, If you don't see shipping methods on your checkout, it's probably that your products don't have a weight and that you have the option "force shipping regardless of weight" turned off in the checkout tab of the configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[linesa](/forum/user/12241-linesa "View linesa's Profile")** - [![linesa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12241-linesa "View linesa's Profile") Topic Author - [ Offline](/forum/user/12241-linesa) Less More - Posts: 10 - Thank you received: 0 - - 13 years 2 months ago [\#119526](#119526) by [linesa](/forum/user/12241-linesa "View linesa's Profile") Replied by *[linesa](/forum/user/12241-linesa "View linesa's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#119526 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* > nicolas wrote: Hi, > > If you don't see shipping methods on your checkout, it's probably that your products don't have a weight and that you have the option "force shipping regardless of weight" turned off in the checkout tab of the configuration. **"force shipping regardless of weight"** That's it. thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[linesa](/forum/user/12241-linesa "View linesa's Profile")** - [![linesa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12241-linesa "View linesa's Profile") Topic Author - [ Offline](/forum/user/12241-linesa) Less More - Posts: 10 - Thank you received: 0 - - 13 years 2 months ago [\#120151](#120151) by [linesa](/forum/user/12241-linesa "View linesa's Profile") Replied by *[linesa](/forum/user/12241-linesa "View linesa's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#120151 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* Part two with shipping. For now, I have two shipping method. By post, with payment and digital only. But even I'm set digital product to 0 g, and set maximum weight to digital shippin g, Hikashop still give BOTH shipping methods to normal packages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 2 months ago - 13 years 2 months ago [\#120171](#120171) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#120171 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* Hi, 1. Can you show me how did you configured your shipping methods and tell me how do you want them to work ? 2. If you don't want you shipping to show if your products don't have weights you should set the "force shipping regardless of weight" option to **NO** Last edit: 13 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[linesa](/forum/user/12241-linesa "View linesa's Profile")** - [![linesa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12241-linesa "View linesa's Profile") Topic Author - [ Offline](/forum/user/12241-linesa) Less More - Posts: 10 - Thank you received: 0 - - 13 years 2 months ago [\#120292](#120292) by [linesa](/forum/user/12241-linesa "View linesa's Profile") Replied by *[linesa](/forum/user/12241-linesa "View linesa's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#120292 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* > Mohamed Thelji wrote: Hi, > > 1\. Can you show me how did you configured your shipping methods and tell me how do you want them to work ? > > 2\. If you don't want you shipping to show if your products don't have weights you should set the "force shipping regardless of weight" option to **NO** Problem is: Hikashop show "Digital only"-shipping method (0 mg) always, even product weight is 200 g or 200 kg. (Last one just testing, have not any idea so heavy products. ![:)](/media/kunena/emoticons/3.png ":)") I make a heavy test product and testing shipping method with different cost. Shipping with payment is right. (different, if package is heavy.) BUT it ALLWAYS show also that "digital only"-shipping. If I try buy just a digital product, Hika will show only digital-shipping choice. In screenshot, setup to that digitally shipping setup - [ ![h1b7b75b.png](/forum/attachment/11883) ](/forum/attachment/11883 "h1b7b75b.png") [ ](/forum/attachment/11883?download=1 "h1b7b75b.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[linesa](/forum/user/12241-linesa "View linesa's Profile")** - [![linesa's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12241-linesa "View linesa's Profile") Topic Author - [ Offline](/forum/user/12241-linesa) Less More - Posts: 10 - Thank you received: 0 - - 13 years 2 months ago [\#120361](#120361) by [linesa](/forum/user/12241-linesa "View linesa's Profile") Replied by *[linesa](/forum/user/12241-linesa "View linesa's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#120361 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* I find a way to Bypass this problem. If I put that digital shipping maximum weight to 0.01 mg (Or something like that) That shipping method will not show in normal packages. But Why it's shwo when max weight is 0.0 mg? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 13 years 2 months ago [\#120380](#120380) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop do not ask SHipping method](/forum/28-shipping-methods/861241-hikashop-do-not-ask-shipping-method#120380 "I'm not get any shipping method to my Hikashop. After asking pyments, Hikashop say that order is ready. It's not aska what shipping method customer will use. (I have 2 in test use. "Regular" posting...")* A weight restriction of 0 is considered as no restriction. So you indeed have to enter at least a small number if you want that the restriction apply. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjQxLWhpa2FzaG9wLWRvLW5vdC1hc2stc2hpcHBpbmctbWV0aG9kP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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