[Skip to main content](#vessel-content) # Fed-Ex - ## - **[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")** - [![blueagle1829's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Topic Author - [ Offline](/forum/user/5850-blueagle1829) Less More - Posts: 60 - Thank you received: 3 - - 13 years 2 months ago [\#120744](#120744) by [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Replied by *[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#120744 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* Potentially related bug? Under "Specific Configuration" there is an option that says Product Tax category. Next to it there is a link that says "Select an Option." I can click the link, but nothing happens. Is something supposed to happen? thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")** - [![blueagle1829's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Topic Author - [ Offline](/forum/user/5850-blueagle1829) Less More - Posts: 60 - Thank you received: 3 - - 13 years 2 months ago [\#120745](#120745) by [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Replied by *[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#120745 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* Just got off the phone with tech support at Fed-Ex. They can verify that they are sending back both the discounted rates as well as the public rates. The site is then displaying the discounted rate, though I have selected the Public Rate to be displayed in the configuration. Any ideas? Thanks again guys! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 2 months ago [\#120873](#120873) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#120873 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* Sure they are sending us, both public and discounted rate, but the problem is that these rates are the same, that's why I think that this is a FedEx issue so I just wanted them to give us more information ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")** - [![blueagle1829's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Topic Author - [ Offline](/forum/user/5850-blueagle1829) Less More - Posts: 60 - Thank you received: 3 - - 13 years 2 months ago - 13 years 2 months ago [\#120876](#120876) by [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Replied by *[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#120876 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* She quoted me the rates they were returning. The Public rate was almost double the Discounted rate. The rate that was displaying on the site was exactly what she quoted as the Discounted rate. Because she could give me the rates they were returning and because only the Discounted Rate was showing up on the site (no matter how I changed the configurations), I am lead to believe that this is an issue with HikaShop. Desperately need this fixed.... Thanks in advance! Last edit: 13 years 2 months ago by [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 2 months ago [\#121063](#121063) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#121063 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* After some tests, it seems like they are always sending the total rate with the discounted amount and also sending the details of this total rate like the surcharge/discount/tax/... So regarding the situation if you don't want to apply the discount I just removed the discount amount from the total rate. Can you test it with this version ? The following user(s) said Thank You: [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")** - [![blueagle1829's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Topic Author - [ Offline](/forum/user/5850-blueagle1829) Less More - Posts: 60 - Thank you received: 3 - - 13 years 2 months ago [\#121066](#121066) by [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Replied by *[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#121066 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* That appears to have worked. Now if I switch the drop down to "Public rates" vs. "Discounted Rates" I get different values. I still can't re-order the shipping methods (though the Payment Methods DO re-order correctly), but other than that- I think I'm good to go. I can't thank you guys enough for your outstanding customer service. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 2 months ago [\#121372](#121372) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#121372 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* For the ordering, we'll look at that with mohamed next week and we'll keep you informed of our findings. Thanks for bearing with us. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")** - [![blueagle1829's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Topic Author - [ Offline](/forum/user/5850-blueagle1829) Less More - Posts: 60 - Thank you received: 3 - - 13 years 2 months ago [\#121932](#121932) by [blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile") Replied by *[blueagle1829](/forum/user/5850-blueagle1829 "View blueagle1829's Profile")* on topic *[Fed-Ex -](/forum/28-shipping-methods/861261-fed-ex?start=20#121932 "-- url of the page with the problem -- : www.canoneducation.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.14 -- Browser(s) name and version -- : Firefox / IE - Any -- Error-message(debug-mod must be tuned on) -- : I can't get this message to go away. Clearly there are valid services available, it's listing them... And the FedEx Home Delivery is checked in the back end. See screen shots. Thanks!")* No problem, Nicolas. Please let me know if guys need anything else from me. Thanks again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYxMjYxLWZlZC1leD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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