[Skip to main content](#vessel-content) # UPS plugin is quoting charge too high ## - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 13 years 1 week ago [\#128204](#128204) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#128204 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* was created by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state recently quoted $60 (real rate about $10) How do you adjust or tweak this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 1 week ago [\#128216](#128216) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#128216 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hi, Which Hikashop version are you using ? Can you download the last Hikashop version through our website, install it, and test it again ? Thanks . Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aperez](/forum/user/29281-aperez "View aperez's Profile")** - [![aperez's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29281-aperez "View aperez's Profile") - [ Offline](/forum/user/29281-aperez) Less More - Posts: 5 - Thank you received: 0 - - 12 years 11 months ago [\#131497](#131497) by [aperez](/forum/user/29281-aperez "View aperez's Profile") Replied by *[aperez](/forum/user/29281-aperez "View aperez's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#131497 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hi, just installed recent HikaShop and set up all the UPS Shipping method. All works well but experiencing the same thing. The rates are EXTREMELY high. It looks like the plugin is considering each package as a separate shipping effort. It should be considered as multiple items in 1 box = 1 shipping charge. Any thoughts? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago - 12 years 11 months ago [\#131499](#131499) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#131499 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hi, You should set the **Group packages** option of your UPS shipping method to **YES**, as it's said on the documentation : > **Group packages** : If this option is activated, products will be grouped together. Otherwise, every product will have its own package (more expensive). Last edit: 12 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [aperez](/forum/user/29281-aperez "View aperez's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aperez](/forum/user/29281-aperez "View aperez's Profile")** - [![aperez's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29281-aperez "View aperez's Profile") - [ Offline](/forum/user/29281-aperez) Less More - Posts: 5 - Thank you received: 0 - - 12 years 11 months ago [\#131502](#131502) by [aperez](/forum/user/29281-aperez "View aperez's Profile") Replied by *[aperez](/forum/user/29281-aperez "View aperez's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#131502 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Worked like a charm. A million thanks for the prompt response. Great support! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")** - [![SpectacularToys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-14.png)](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") - [ Offline](/forum/user/8548-spectaculartoys) Less More - Posts: 54 - Thank you received: 1 - - [](http://www.spectaculartoys.net) - 12 years 6 months ago [\#150524](#150524) by [SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") Replied by *[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#150524 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* HI. I'm having a problem with my UPS calculating the correct freight to customers. I do have Group Packages checked to Yes, so that's not the issue. Here is an Example of my problem: I added a qty of 1 "Chuggington Wooden Railway Green Painted Wilson" item which weighs only 4oz and the dimensions for this item is 7x7x7. I can add a qty up to 8 on this item and the UPS will list the freight at $13.13 with only 1 package going to Arizona zipcode 85140. Now if I add a qty of 9 "Chuggington Wooden Railway Green Painted Wilson" to the cart, UPS will now list the freight at $23.57 with 4 packages going to Arizona zipcode 85140. Just by adding 1 more 4oz item to the order the shipping almost doubled and the amount of boxes being shipped went from 1 box to 4 boxes just by adding only 1 more of this 4oz item with dimensions of 7x7x7. It doesn't take 3 boxes more to add 1 item to the order. . I've even tried to correct the issue by checking the box in the UPS plugin on the Exclude Dimensions from No to Yes to see if that would make a difference, and it did not make any difference. Can someone please help me and check this out and tell me what I need to do to fix this. The site is [ www.spectaculartoys.net](http://www.spectaculartoys.net) . Thank you for your time. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#150663](#150663) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#150663 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hello, Firstly can you download the last Hikashop version through our website install it and test it again, so that I can be sure that you have the last UPS shipping version ? Also, can you show some screenshots of how did you configured you UPS shipping method so that I can directly test it on my end ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")** - [![SpectacularToys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-14.png)](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") - [ Offline](/forum/user/8548-spectaculartoys) Less More - Posts: 54 - Thank you received: 1 - - [](http://www.spectaculartoys.net) - 12 years 6 months ago - 12 years 6 months ago [\#150731](#150731) by [SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") Replied by *[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#150731 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hi Mohamed, I just updated the Hikashop version to the most current Business 2.3.0, but the UPS is still having the overcharge issue. Here are the screenshots of the UPS config page. I was unable to figure out how to attach screenshots in pm, sorry. Thank you. - [ ![h0035130.PNG](/forum/attachment/16474) ](/forum/attachment/16474 "h0035130.PNG") [ ](/forum/attachment/16474?download=1 "h0035130.PNG") - [ ![h88a8663.GIF](/forum/attachment/16477) ](/forum/attachment/16477 "h88a8663.GIF") [ ](/forum/attachment/16477?download=1 "h88a8663.GIF") Last edit: 12 years 6 months ago by [SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#150815](#150815) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#150815 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Regarding your UPS warehouse address can you test it without the "-" on the "post code" and "city" fields ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")** - [![SpectacularToys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-14.png)](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") - [ Offline](/forum/user/8548-spectaculartoys) Less More - Posts: 54 - Thank you received: 1 - - [](http://www.spectaculartoys.net) - 12 years 6 months ago - 12 years 6 months ago [\#150851](#150851) by [SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") Replied by *[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#150851 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hi Mohamed, I removed those dashes, and when I repeated the same test as I mentioned below, there was a change in the UPS shipping methods. When I added 8 of the product, UPS shipping listed 1 box to ship and freight was slightly lower than previously. When I added one more to make the product a total of 9, the UPS shipping method changed from 1 to 2 boxes being shipped and the freight was slightly lower than previously. It no longer listed 4 boxes being shipped though. The dashes may have been the problem, so that may of fixed the issue. I'm going to do some more testing with other products to be sure, and if it's still an issue I will repost. Again, thank you so much for all your help. Gina ![:)](/media/kunena/emoticons/8.png ":)") ![:)](/media/kunena/emoticons/8.png ":)") Last edit: 12 years 6 months ago by [SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")** - [![SpectacularToys's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-02-14.png)](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") - [ Offline](/forum/user/8548-spectaculartoys) Less More - Posts: 54 - Thank you received: 1 - - [](http://www.spectaculartoys.net) - 12 years 6 months ago [\#150852](#150852) by [SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile") Replied by *[SpectacularToys](/forum/user/8548-spectaculartoys "View SpectacularToys's Profile")* on topic *[UPS plugin is quoting charge too high](/forum/28-shipping-methods/862866-ups-plugin-is-quoting-charge-too-high#150852 "I have been using the ups plugin for over a year and it will quote an accurate rate for heavier packages 10-15lb, but smaller packages are extremely high. A few pound package to a close state...")* Hi Mohamed, I removed those dashes, and when I repeated the same test as I mentioned below, there was a change in the UPS shipping methods. When I added 8 of the product, UPS shipping listed 1 box to ship and freight was slightly lower than previously. When I added one more to make the product a total of 9, the UPS shipping method changed from 1 to 2 boxes being shipped and the freight was slightly lower than previously. It no longer listed 4 boxes being shipped though. The dashes may have been the problem, so that may of fixed the issue. I'm going to do some more testing with other products to be sure, and if it's still an issue I will repost. Again, thank you so much for all your help. Gina ![:)](/media/kunena/emoticons/8.png ":)") ![:)](/media/kunena/emoticons/8.png ":)") The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI4LXNoaXBwaW5nLW1ldGhvZHMvODYyODY2LXVwcy1wbHVnaW4taXMtcXVvdGluZy1jaGFyZ2UtdG9vLWhpZ2g/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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