[Skip to main content](#vessel-content) # Problem of conflict with another module ## - **[julian56](/forum/user/6608-julian56 "View julian56's Profile")** - [![julian56's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6608.jpg)](/forum/user/6608-julian56 "View julian56's Profile") Topic Author - [ Offline](/forum/user/6608-julian56) Less More - Posts: 73 - Thank you received: 1 - - 13 years 3 days ago [\#131817](#131817) by [julian56](/forum/user/6608-julian56 "View julian56's Profile") *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131817 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* was created by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ([ www.activehelper.com/](http://www.activehelper.com/)) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: [ www.theurgia.us](http://www.theurgia.us) thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, '<' not found in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 488 Warning: simplexml_load_string() [function.simplexml-load-string]: in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 488 Warning: simplexml_load_string() [function.simplexml-load-string]: ^ in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 488 Fatal error: Call to a member function xpath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321 The topic has been locked. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 13 years 3 days ago [\#131830](#131830) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131830 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* It's not linked to that module. It seems to be USPS/a hosting company which changed something with the USPS server access and which broke the USPS plugin process: [ www.hikashop.com/forum/shipping-methods/...-usps-500-error.html](http://www.hikashop.com/forum/shipping-methods/863477-usps-500-error.html) The topic has been locked. - **[julian56](/forum/user/6608-julian56 "View julian56's Profile")** - [![julian56's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6608.jpg)](/forum/user/6608-julian56 "View julian56's Profile") Topic Author - [ Offline](/forum/user/6608-julian56) Less More - Posts: 73 - Thank you received: 1 - - 13 years 3 days ago - 13 years 3 days ago [\#131834](#131834) by [julian56](/forum/user/6608-julian56 "View julian56's Profile") Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131834 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* What can I do... if I want to allow the sales with Hikashop? Do you think this is an individual issue or global? Last edit: 13 years 3 days ago by [julian56](/forum/user/6608-julian56 "View julian56's Profile"). The topic has been locked. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 3 days ago [\#131835](#131835) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131835 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* Follow the other thread and participate ![:)](/media/kunena/emoticons/3.png ":)") --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The topic has been locked. - **[julian56](/forum/user/6608-julian56 "View julian56's Profile")** - [![julian56's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6608.jpg)](/forum/user/6608-julian56 "View julian56's Profile") Topic Author - [ Offline](/forum/user/6608-julian56) Less More - Posts: 73 - Thank you received: 1 - - 13 years 3 days ago [\#131848](#131848) by [julian56](/forum/user/6608-julian56 "View julian56's Profile") Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131848 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* what you mean? I have to call USPS? install something else?... The topic has been locked. - **[julian56](/forum/user/6608-julian56 "View julian56's Profile")** - [![julian56's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6608.jpg)](/forum/user/6608-julian56 "View julian56's Profile") Topic Author - [ Offline](/forum/user/6608-julian56) Less More - Posts: 73 - Thank you received: 1 - - 13 years 3 days ago [\#131850](#131850) by [julian56](/forum/user/6608-julian56 "View julian56's Profile") Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131850 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* OK I understand. The topic has been locked. - **[julian56](/forum/user/6608-julian56 "View julian56's Profile")** - [![julian56's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6608.jpg)](/forum/user/6608-julian56 "View julian56's Profile") Topic Author - [ Offline](/forum/user/6608-julian56) Less More - Posts: 73 - Thank you received: 1 - - 13 years 3 days ago [\#131858](#131858) by [julian56](/forum/user/6608-julian56 "View julian56's Profile") Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131858 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* In fact this problem occurs when I click on "add to cart"... Is there any relation with the thread you mentioned? I cannot contact USPS today, so how I can solve the problem for today and allow the orders coming from my website? The topic has been locked. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 3 days ago [\#131861](#131861) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131861 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* > It seems to be USPS/a hosting company which changed something with the USPS server access and which broke the USPS plugin process: > [ www.hikashop.com/forum/shipping-methods/...-usps-500-error.html](http://www.hikashop.com/forum/shipping-methods/863477-usps-500-error.html) Please.. Please use the other thread.... --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The topic has been locked. - **[julian56](/forum/user/6608-julian56 "View julian56's Profile")** - [![julian56's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6608.jpg)](/forum/user/6608-julian56 "View julian56's Profile") Topic Author - [ Offline](/forum/user/6608-julian56) Less More - Posts: 73 - Thank you received: 1 - - 13 years 3 days ago [\#131864](#131864) by [julian56](/forum/user/6608-julian56 "View julian56's Profile") Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131864 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* Hi, I applied the following modifications I found in the other thread in the the USPS plugin _______________________ if ($isInternational) $response_xml = $this->doUSPS($request, false); else $response_xml = $this->doUSPS($request, true); if($response_xml === false) { return; } _______________________ Now when I am trying to add a product to the cart I obtain the following message: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. _____________________________ Now there is not indication of the usps plugin problem... What do you think? I have to solve this issue as soon as I can. Best, Jean-Louis The topic has been locked. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4080 - - [](http://obsi.dev) - 13 years 3 days ago [\#131868](#131868) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Problem of conflict with another module](/forum/28-shipping-methods/863523-problem-of-conflict-with-another-module#131868 "Hi, I am using Hikashop without any issues... until now. I just installed a live chat for my website ( www.activehelper.com/ ) and since the installation Hikashop is not working. when I am trying to use it I have the following lines of error: Do you know how I can solve this problem? My website is: www.theurgia.us thank you. ______ Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 2: parser error : Start tag expected, 'ath() on a non-object in /home/content/....../html/theurgia/plugins/hikashopshipping/usps/usps.php on line 321")* Use the other thread ![:)](/media/kunena/emoticons/3.png ":)") I guess it was clean enough... --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [julian56](/forum/user/6608-julian56 "View julian56's Profile") The topic has been locked. 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